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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I ordered a custom cover with 82" width. When it came, it said 62" width on the outside. I contacted the company and they told me to unwrap the product and take a picture with a tape measure and send it to them to be sure it was incorrect and they assured me they would send a replacement. When I did this, I found the product was actually 104" width. I sent them the pictures, and then they told me that they would not send a replacement that they want me to take the defective product and put it on my item to show them that it does not fit properly. I told them that I would certainly not do this because I have already demonstrated that the product was different than what was ordered. They insist that I must do this in order to get a replacement, so I contacted my credit card company.
Bottom line: While mistakes happen, this company has terrible customer service.
I ORDERED A 13.5'X18' awning with grommets on one foot centers on Oct. 12,2018, which was promised for Nov 1st. On Nov 5th I received an email stating it would be 5-7 days late due to weather delay. Turns out that CoversandAll products are manufactured in India and, when it rains there, the roads are closed down, delaying deliveries. It finally arrived on November 24th with a grommet missing on one of the holes and stitched seam across the middle which leaks like a seive. Their online advertising promises 100% leak proof heat sealed seams. My email complaint has produced zero results. So I called their telephone number. Twice I talked with personnel in India. Each time they assured me I would be receiving a return call with in 24 hours. NO RESPONSE. It is now January 14,2018 and I have received no response to my numerous complaints. I'M DONE WITH COVERSANDALL!
I ordered 7 covers from Covers&all which was a big mistake. When they arrived, 2 were incorrectly cut (based on the furniture manufacturer's specifications) and all came bunched in a compressed box which produced severe wrinkles that won't smooth out under any circumstances. The covers are extremely cheap looking and cheaply manufactured as they tear easily.
In addition, the customer service department is a total waste of time as they are in India and will not follow-up on anything they promise. I've called and sent emails several times, sent dozens of pictures that they've ask for but they will never contact you back with any resolution outside of a false promise that someone will contact you. It seems that their policy is to ignore and hope that the customer will eventually go away.
See attached pictures
I am waiting for a shipment promised August 24,2018 in which I have been back and forth many times with them saying it would arrive any day (although the tracking from DHL shows the item sitting in India). Coversandall claimed that DHL system has bugs and it would arrive any moment.
Finally I personally had to call DHL and DHL confirms they have shipped nothing.
Never use this company.
This is directly from DHL whom I had to call and track the item after asking your organization three separate times where is my order, with responses that included "DHL system has bugs" and finally three days ago you wrote "yes you will have the package in next two days max".
From DHL:
"I apologize that this package has no been updated. I know how important it is for you.
Unfortunately, our records indicate that your shipment has not been physically handed over to DHL yet. The shipping label was made, but the package has not been shipped out. I suggest contacting the shipper to see when it will be shipped out. Once it is we will be able to provide you an estimated delivery date. My system does not indicate that the sender has dropped it off, or asked for DHL to pick it up yet. "
I have all emails recorded from them, to them, responses and finally checking with DHL to determine that they never shipped anything. Still waiting.
Anyone what to question it, happy to forward it to you.
Do not be a fool like me and use this company, ever.,
After finding this company online, I emailed them requesting samples. They responded immediately and sent me the samples within a week. I then ordered two custom covers and paid for them with PayPal and got a 15% discount. The covers arrived a week ahead of the projected date. I'm so impressed with the quality and fit of both covers. I highly recommend this company for any custom cover you may need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members