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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All USA Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had an old ottoman cover and just wanted to find a replacement. I did not realize how how (and expensive!) this could be. I found Covers & All and had a custom order made. My ottoman looks amazing and the quality is excellent! I would order again!
It was a hassle free experience. Covers and All were very concerned that I made sure I had the right size for what I wanted and needed.
These covers were better than I expected since the price was the same for these as some of the pre-made brands. I chose blue and the color was beautiful--kind of a denim blue--although I ordered a tad larger than my current cushions, they work really well.
Did not receive the correct color. I ordered brown/tan and you sent me black, All my patio furniture are shades of brown the chest is brown also. The fit was to snug. I even corresponded with your customer rep to be sure YOU added 2" to the size I ordered and he/she responded yes.
Ordered 1 sofa cover. Received 2 and was charged for 2. Would not take back the second cover because they said it was custom. Was not!
Used all their standard measurements. Terrible customer service.,. They are from a foreign country and impossible to understand! Do not use this company! You will be sorry!
A VERY Disappointed customer.
Ordered 1 sofa cover. Received 2 and was charged for 2. Would not take back the second cover because they said it was custom. Was not!
Used all their standard measurements. Terrible customer service.,. They are from a foreign country and impossible to understand! Do not use this company! You will be sorry!
A VERY Disappointed customer.
I was skeptical when ordering custom-made cushions on-line, but this turned out to be a good experience. The cushions came in EXACTLY the size I needed and I'm very happy with the quality of the fabric. They also arrived much sooner than expected. There were two things that I'm not thrilled with but both are probably my fault. I didn't realize that the foam rubber cushions are NOT included with the covers, and the ties on the sides aren't long enough. I did read the length of the ties and thought they'd be adequate but they aren't, so that's definitely on me. Otherwise, very happy with the cushion covers.
The covers fit perfectly! Probably the most surprising thing is how fast they were made and delivered. Great product. I will definitely use this company again.
The team worked with me to make sure they had the correct measurements (set= table, 2 benches, 2 chairs) before the order was filled. It fits perfectly!
I have several communications with the company via emails…confirming specific and overall dimensions and photos.
The quality of the product is very good.
I ordered my cover back in the middle of March and it is just now getting delivered. Each week, sometimes 2x a week, a new delivery date was given to me and when i tried to reach out, i didn't get a response for 3 days and the response was not acceptable or reasonable. I understand due to COVID all of the delays, but this was unacceptable and the nonexistent communication between business and customer is what made it such a bad experience.
Hello Keith. We understand your frustration and sincerely apologize for the excruciating delay on your order.
To clarify, your order was placed on 22 April with Free Shipping. The original delivery date was 7 May and it was revised to 12 May upon finalization of the measurements. Regrettably, due to unanticipated production issues it was delayed. It was packed for dispatch on 25 May but was misplaced before dispatch.
We are unable to locate any email from your registered email address. When you contacted us over chat on 2 June, our associate failed to notice the delay between packing and dispatch, and incorrectly advised you that it would be shipped soon. Please accept our apologies for this miscommunication; appropriate feedback will be shared with the team about this.
Your order was then remade. Between 10 and 19 June, the order had to be started from scratch three times due to material cutting errors. Our covers are all handmade and go through various stages within production. To keep you informed of the progress of your order, our system automatically calculates the estimated delivery date and notifies you when a significant production change occurs. Thus, you received emails with the subject line "Your Order Has A New Delivery Date".
We understand the above may not do much to alleviate your dissatisfaction. We share it to assure you that we take your disappoinment seriously.
Per the FedEx tracking page, your order is scheduled for delivery today. We are confident you will be delighted with the cover. As a gesture, we are happy to offer you 10% of the order value as instore credit. Once you have received it could you please drop us a note at [email protected]?
Very easy and affordable! Great quality and quick turnaround also.
I measured my furniture and place the order. Luckily, the designers noticed some inconsistency in my measurements and contacted me to clarify which saved me from getting it done wrong. They proceeded with the order faster than I expected and I was holding my breath until I tried them since I had already thrown away a supposedly Sunbrella storage method before that lasted less than a year. These covers seem to be made from a stronger material. I got the one that has the highest number of years in warranty.
Customer service chat was great. I had problems with the website. It kicked me out when I clicked on checkout.
The material was a little different than I expected but it will probably be easy to keep clean. It fit PERFECT!
Ordering was so easy! The diagram on how to measure was fast and simple. I was very pleased with the entire process. My custom cover even arrived early! Would highly recommend Covers & All.
Paid for tie downs with clips. Quite short. Have to use additional straps to fit... probably work for most but legs on my fire pit put clips in back where they can't be seen and are hard to reach. Will have see if fabric holds up. Color not quite what chip looked like.
Hello Terry. Thank you for taking the time to review your recent Coversandall purchase.
We have tried to make the order process as transparent as possible. The default push clips are shown on the product page. We encourage customers to upload reference pictures of the equipment being covered - this ensures the cover is designed keeping your requirements in mind. We are also happy to accommodate most requests and would have gladly provided longer straps.
The product page also displays a thumbnail for each fabric color. For your reference, below is a direct link to the shade you selected.
https://cdn.coversandall.com/wysiwyg/swatches/store_1/cover-tuff-gray.jpg
Additionally, colors are notorious for looking different on a digital screen based on your display settings. Thus, minor variation is possible.
If you have additional comments or questions, please do not hesitate to write to us at [email protected].
The material used was great! Good quality work with exactly the right measurements!
I special ordered covers for both my built in island grill and my firepit. I spoke with someone on the phone about the grill cover before ordering it. They were very professional and helpful. I received my covers last week and they were both as I expected. They look very nice, well made and fit as I wanted them too. I will definitely order from them again.
I love the covers the company made for me. They were exactly right!
Perfect fit, will definitely order from them again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janet. We are sorry to note your disappointment.
Per your order confirmation email, the selected color for your cover is black.
Each cover is handcrafted by meticulously following your measurements and instructions. The order confirmation email lists the measurements you provided. Kindly compare the ordered size with the cover you have received. If you find any discrepancies, please take a picture of the cover showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.