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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Good quality covers, quick delivery. Overall very pleased with purchase
Order was over 4 weeks late after numerous phone calls order finally got delivered. Then when opened found holes in fabric and pvc were it had been folded
There seems to be some confusion with a repeat order that I placed for an umbrella cover. My original order was for a 8" dia cover, which was perfect, upon reordering, the default ( and for some reason I was charged almost double the price) had changed from diameter to circumference, I had no idea that this was so. Unfortunately I now have a cover that would not fit on a pole. Disappointingly Covers & All have no interest in a replacement or a respectable discount offer upon reordering a replacement.
I ordered a bespoke cover for my outdoor work table and it fits like a glove... so very happy with the quality and fit. Now for the negative. I ordered the cover to arrive on a specific date for which I had to pay a premium. I was then informed that delivery is delayed using Covid as the reason. I contacted them and requested a refund of the extra amount I had to pay which they duly did. The point however is that if their production line cannot cope because of Covid restrictions they shouldn't be offering this service in the first place. I wanted to order three more covers from them for delivery before Christmas but decided not to go ahead given my experience mentioned above. It is a pity as the product itself is very good.
Built an outdoor bar back in May ordered the covers in August but did not get them until December. The covers look good so no issues there just wait time. I was told this was due to COVID social distance rules what ever.
Did not meet expectations... late late and then later still... and when it arrived missing key item
Delivered on time, measurements bang on good and high quality material - doe the job
Ordered a cover for our new garden table. It was very easy to do and the fact that the measurements were going to be exact, we knew it would fit. When it arrived, we were impressed by the fit and the quality of the cover. It was a lot more substantial than we thought it was going to be. All in all, extremely happy customers.
I phoned customer services to obtain update in respect of Covid cover and very refreshing for the phone to be answered swiftly and extremely knowledgeable agent. Thank you.
Lack of correspondence, involved PayPal eventually they contacted me about disputes telling me it's my fault for the delay? Ordered mid October just received it this week 8 weeks from order
They kept in touch all the way through. Double checking sizes to make sure they got a perfect fit. The cover when it arrived was much better than I expected it to be. Will definitely use again.
Ordered seat covers for a Land Rover conversion. Excellent quality and the fit is perfect. Would recommend.
Easy to order, good quality product and arrived on time.
I'd been looking for a cover for my outside kitchen BBQ and thought I'd have to get an expensive bespoke one made but came across these guys. Extremely easy to order with the pre drawn samples and then being sent drawings before production and delivery was very simple, fast and of great quality. Highly recommend.
Very late delivery with over promising and under delivering. Then they were all supplied shorter than requested
Cover appears to be good quality.
Disappointed because I like to buy British their web site appears to be British but the cover was delivered direct from India. Therefore not made in Britain and probably no tax being paid to Our government.
Great communication & customer service, The production arrived as described on line perfectly suitable for the purpose purchased
Great fabric, well made, but too big, they look messy and are far too long. I think they will quickly deteriorate as they are sitting on the wet tiles, so not convinced they will last as long as they should for the money
Some mis-communication with delivery was frustrating and explained away by automated emails? I had not realised the product was nanufactured and dispatched from India. However, the product itself is of the highest quality and extremely well made.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
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