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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,270
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14,842 reviews

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GB
1 review
0 helpful votes
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Cushion covers
December 20, 2020

Good quality covers, quick delivery. Overall very pleased with purchase

Date of experience: December 20, 2020
GB
1 review
0 helpful votes
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Poor service damaged once delivered
January 18, 2021

Order was over 4 weeks late after numerous phone calls order finally got delivered. Then when opened found holes in fabric and pvc were it had been folded

Date of experience: December 19, 2020
GB
1 review
1 helpful vote
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Shocking Attitude
January 18, 2021

There seems to be some confusion with a repeat order that I placed for an umbrella cover. My original order was for a 8" dia cover, which was perfect, upon reordering, the default ( and for some reason I was charged almost double the price) had changed from diameter to circumference, I had no idea that this was so. Unfortunately I now have a cover that would not fit on a pole. Disappointingly Covers & All have no interest in a replacement or a respectable discount offer upon reordering a replacement.

Date of experience: December 19, 2020
GB
1 review
0 helpful votes
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Bespoke Cover
December 19, 2020

I ordered a bespoke cover for my outdoor work table and it fits like a glove... so very happy with the quality and fit. Now for the negative. I ordered the cover to arrive on a specific date for which I had to pay a premium. I was then informed that delivery is delayed using Covid as the reason. I contacted them and requested a refund of the extra amount I had to pay which they duly did. The point however is that if their production line cannot cope because of Covid restrictions they shouldn't be offering this service in the first place. I wanted to order three more covers from them for delivery before Christmas but decided not to go ahead given my experience mentioned above. It is a pity as the product itself is very good.

Date of experience: December 19, 2020
GB
1 review
0 helpful votes
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Outdoor bar
January 18, 2021

Built an outdoor bar back in May ordered the covers in August but did not get them until December. The covers look good so no issues there just wait time. I was told this was due to COVID social distance rules what ever.

Date of experience: December 19, 2020
GB
1 review
0 helpful votes
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Did not meet expectations... late late and then later still... and when it arrived missing key item

Date of experience: December 18, 2020
GB
1 review
0 helpful votes
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Pergola cover
December 18, 2020

Delivered on time, measurements bang on good and high quality material - doe the job

Date of experience: December 18, 2020
GB
1 review
0 helpful votes
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Happiness personified!
December 18, 2020

Ordered a cover for our new garden table. It was very easy to do and the fact that the measurements were going to be exact, we knew it would fit. When it arrived, we were impressed by the fit and the quality of the cover. It was a lot more substantial than we thought it was going to be. All in all, extremely happy customers.

Date of experience: December 18, 2020
GB
1 review
0 helpful votes
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Excellent service
December 17, 2020

I phoned customer services to obtain update in respect of Covid cover and very refreshing for the phone to be answered swiftly and extremely knowledgeable agent. Thank you.

Date of experience: December 17, 2020
GB
1 review
0 helpful votes
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Bad Show
January 16, 2021

Lack of correspondence, involved PayPal eventually they contacted me about disputes telling me it's my fault for the delay? Ordered mid October just received it this week 8 weeks from order

Date of experience: December 17, 2020
GB
1 review
0 helpful votes
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Curtains
December 17, 2020

Although because of the covid situation we had to wait awhile but the curtains were of good quality.

Date of experience: December 17, 2020
GB
1 review
0 helpful votes
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Brilliant service
December 17, 2020

They kept in touch all the way through. Double checking sizes to make sure they got a perfect fit. The cover when it arrived was much better than I expected it to be. Will definitely use again.

Date of experience: December 17, 2020
GB
1 review
0 helpful votes
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Seat Covers for Land Rover
December 17, 2020

Ordered seat covers for a Land Rover conversion. Excellent quality and the fit is perfect. Would recommend.

Date of experience: December 17, 2020
GB
1 review
0 helpful votes
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Excellent quality and service
December 16, 2020

Easy to order, good quality product and arrived on time.

Date of experience: December 16, 2020
GB
1 review
0 helpful votes
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Excellent and efficient service
December 16, 2020

I'd been looking for a cover for my outside kitchen BBQ and thought I'd have to get an expensive bespoke one made but came across these guys. Extremely easy to order with the pre drawn samples and then being sent drawings before production and delivery was very simple, fast and of great quality. Highly recommend.

Date of experience: December 16, 2020
GB
1 review
0 helpful votes
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Late and wrong measurements
January 14, 2021

Very late delivery with over promising and under delivering. Then they were all supplied shorter than requested

Date of experience: December 15, 2020
GB
1 review
0 helpful votes
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Pleased and disappointed
January 14, 2021

Cover appears to be good quality.
Disappointed because I like to buy British their web site appears to be British but the cover was delivered direct from India. Therefore not made in Britain and probably no tax being paid to Our government.

Date of experience: December 15, 2020
GB
1 review
0 helpful votes
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Forklift Cover
December 15, 2020

Great communication & customer service, The production arrived as described on line perfectly suitable for the purpose purchased

Date of experience: December 15, 2020
GB
1 review
0 helpful votes
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Outdoor sofa covers
January 14, 2021

Great fabric, well made, but too big, they look messy and are far too long. I think they will quickly deteriorate as they are sitting on the wet tiles, so not convinced they will last as long as they should for the money

Date of experience: December 15, 2020
GB
1 review
0 helpful votes
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Great product delivery slow
December 15, 2020

Some mis-communication with delivery was frustrating and explained away by automated emails? I had not realised the product was nanufactured and dispatched from India. However, the product itself is of the highest quality and extremely well made.

Date of experience: December 14, 2020