Cover & All UKReviews 14,194

Ordered a table cover at the end of November, they gave me a delivery date of 30/12. I received a few other emails advising the same.

Yesterday went on their site to track the item. Entered the order number and my email but it couldn't find the order.

Had a webchat with Customer Service, they gave me a link to their couriers website, UPS, it showed that the item had arrived in Cologne early yesterday morning and was due for delivery by the end of day yesterday.

Customer Service kept telling me it was about to arrive. At 9pm last night I contacted them again to find out where it was, checked the link again and it was still in Cologne.

Customer Service were no help, didn't answer any questions I had, just kept sending apology messages.

They kept blaming the covid pandemic for the delay, an easy excuse in these times.

UPS now says it will be delivered on Monday 4 January, we'll see.

Let's hope the product is better than their so called customer service.

Very pleased with my experience with Covers & All. The order took quite some time to arrive (it was placed at the end of October and received at the beginning of December), but I was kept informed about my delivery progress the whole time. The process was easy to use - I just put in the dimensions of our garden sofa and sent a photo with it. The staff at Covers & All did come back to me twice as they needed more dimensions. These were clearly marked on my photo so it was quick and easy for me to provide them with these.

The cover fits very nicely on our garden sofa and the drawstraps ensure that it will not fly off during high winds. There is also a vent on both sides to let out moisture. It seems to be a high-quality material and should last a reasonable amount of time, I think. I'm a little perplexed by the other reviews stating that it is bad quality! I ordered the "Cover Max" in blue.

I also thought the price was very good, especially with the 20% discount code. I will be ordering again. Thanks!

I placed an order 5th November expecting delivery 7th December. No delivery. I spoke to them by their chat and they promised to get it to me within the next few weeks... nothing. I spoke to them in their chat again on 17th December, again was promised I would have it before Christmas. Nothing!. In the meantime they have the cheek to blitz me with emails to place orders with discounts and speedy, free delivery. Why? They can't deliver on their present orders. I tried to obtain a refund when speaking to them on the 17th Decrmber, but they averted this with a personally promised delivery before Christmas by Dorin. So now it's the 30th Dec and I will be chasing this again.
UPDATE: So I receive an email reply today, telling me my order was despatched on 23rd December and is due today exactly within the hour that I received the email. Apparently despite my chasing them up continually, they never thought of giving me this very basic and important piece of information. Oh and be aware. This isn't an order that's been made and despatched from London. This is flying in from INDIA! Nowhere on this site was the impression given that this was an order that would be made on another continent. It gives the impression of a UK company, even with a UK telephone number. If I had known this I would have placed an order elsewhere initially as I needed it quick. Nowhere does it give details of how long an order should take to deliver. You find that out on receipt of your order acknowledgement, which coincidentally or not, I never received. I had to chase this up through their live chat around 25th November, when I became aware I had not yet received my order. Oh and by the way... that specific 3 hour time slot for delivery has been and gone

Ordered a custom size wind breaker over 2 months ago, Agreeing the artwork took numerous email exchanges over two weeks.
Each response takes over two days to get answers. Looks like a call centre in a different time zone.
When finally given a delivery date after a month it was for a month later.
This date was missed and now I am being asked for feedback although the item has still not arrived.
Emailed the link from the company which comes back as undeliverable.
Would not buy from them again

We ordered a gazebo curtain end of November with a delivery date of 16th December but due to Covid expected some delay. The curtain arrived on 23 December, well packaged and tracked all the way. The item was exactly to our specification, superior quality weatherproof material with an excellent finish. We are highly delighted and have recommended to others. We shall be placing another order early 2021 as we are so pleased. Definitely worth the 5-stars.