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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hi. I get a stream of emails as if I am part of some family addressing me as if I am an old friend. I am English and not from the USA and find that attitude quite invasive. Further, I still haven't received the product having ordered it weeks ago and told it was on its way. Also no response to my email as to where it might be.
Hope you are coping with whatever crisis you might be in.
Mr Marcus
I required 3 custom made items and one standard item. To start with I was concerned that I would make a silly mistake on my measurements and end up wasting my money but the process you go through helps you provide the correct information. This is then checked with you by an employee from the company to make sure everything is 100%. I had a slight delay on delivery but I am putting that down to the fact it was Christmas. Would I use this company again? Definitely
Good experience with contact always replied to your questions
Delivery scheduled for 29th Dec. Tracker shows the delivery to be in Germany having come from India. Latest advice from you today was... check again tomorrow. This is simply not acceptable customer service.
I ordered a Cover Tuff for my pergola which arrived on time. However once fitted I noticed a manufacturing fault along one of the seams which caused leakage when it rained. I contacted Covers & All, provided photos as proof, and after a couple of emails with Ronald, they sent a new cover and refunded my shipping cost of £44.95
I thought using a UK company i would get reliability and honesty. I was told my goods would be with me on 30/12/2020 after ordering 3 weeks earlier... now i have been told 05/01/2021 because UPS are shipping it feom India... not the UK as I presumed. I will not use them again. I can not rate the goods bexause they still have not arrived.
Hello Tina. We are sorry to note your disappointment.
We are a global business headquartered in the USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked.
Your order was placed on 29 November with Standard Ground shipping for delivery by 31 December. We dispatched it on 28 December with sufficient time for delivery (typical transit time is 3 days). We use globally recognized shipping carriers FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We see on the UPS tracking page that your order was delivered on 6 January and trust that you are happy with your custom round cover. If you have additional comments or questions, please feel welcome to write to us at [email protected]
There's a great follow-up done on your order. Quality product is great.
No order confirmation received.
Delivery date missed, chased order very little detail returned.
Item still not here 3 weeks late after long ETA in the first place.
No invoice documentation received
And I still don't have the item ordered!
Clearly a branded website selling items supplied by Indian subcontractors... Not joined up and very poor service as a consequence!
Will i ever get what i ordered? Who knows!
Superb product and fast delivery. The item was also very well packaged. Highly recommend.
Ordered and took over three months to receive. Got constantly given the same feedback from customer services online which are obviously pre typed replies? Week after week of delivery extensions and then it is delivered from China!
Hello Will. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration and inconvenience this must have caused.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Please note that our current production unit is in India. We do not have any unit in China.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at [email protected].
Product excellent, delivery delayed and communication difficult.
Easy to order and arrived earlier than expected. Great fit on the cushions - easy to put on.
Excellent service from start to finish and really pleased with the quality and fit of my bespoke cover
Ordered a cover for my table and chairs. It's an oval non standard size and shape so it was important that the cover was correctly fitted. The service was excellent in many respects. The photos I sent initially helped get the correct product then the company contacted me to check certain details. This made the process feel like a personalised service which was excellent. The product arrived well wrapped, and is a good quality. I've only just got it so can't comment on durability
Ordered in early October, via UK site, and delivered 23 December. Had to chase up via USA and was told would be prioritised and would be shipped asap, that never happened. Then find out made in India. They are good value for money, it was just then length if time it took which frusrated me. I know the Pandemic has affected everything and I would buy again, but expect a long wait.
Covers were supposed to arrive beginning of october. They still have not arrived even though got email saying would be delivered 23rd dec.
**Cannot review with zero stars** - Placed order on 14th October, was given a delivery date of 9th November. I have contacted the company every week since expected delivery date requesting an update. Each time I have been told to wait a further 4 to 5 days. It is now 31st December and order has still not been received. I do not recommend dealing with this company as they took my money 2 1/2 months ago and I have received nothing but lies in return.
Ordered sides in September. Have been emailed on 3 separate occasions to say they were being dispatched. Last email I was told they were on the way. Still not received them.
So, I placed my order in 01.11.2020 and it's supposed to have it by 17.11.2020 but due to COVID they send me an email telling me that my order will be de delayed with 10 working days which I accept it, so it's supposed to have around 10.12.2020 but didn't happen because today 31.12.2020 when I'm writing this review I don't received my order and no updates from them, so definitely not recommend this company.
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Hello Christopher. We are truly sorry to note your disappointment and apologize for the inconvenience.
Your order was dispatched on 21 December itself; we had also shared this information via email. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We see on the UPS tracking page that your order was delivered on 6 January and trust you are happy with your custom table cover. If there is anything else we can assist you with, please do not hesitate to reach us via our 24x7 phone or chat helpline.
Please also accept our sincere apologies in case you were not happy with our marketing emails. To discontinue receiving these emails, you can click on the Unsubscribe link provided in each email.
We appreciate your time and business. Thank you for choosing Coversandall.