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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Was a bit skeptical given price, but the product that arrived is genuinely bespoke, great quality and fits like a glove.
The covers look great, the material is even thicker than I expected which is also nice.
Good. Well packed and reasonable delivery time. No issues at all. Thanks.
The ordering process was easy and staff helpful and the product quality seems excellent (only just received so not in situ yet). The order was much delayed, should have received on 17 December but did not until 6 January. That's not too bad considering there was Christmas in between and the Covid situation but I would have appreciated being informed about the delays rather than having to chase.
Fantastic! From start to finish, the website, the service and the end product have been utterly brilliant and uplifted us from all the Covid downs...
I had some confusion over the final price when looking at the website on my tablet. The system did not do a final calculation when I entered the last measurement. This was all fine on my laptop PC. The order process was easy. The cover arrived sooner than promised. It fits as it should. It looks pretty tough. Happy overall.
I measured up a sauna for a cover to protect it from the elements. The cover arrived from India within a week and fits perfectly. The zips are positioned right at the corner seams so you can access the door easily.
Found a problem, identified a solution and ordered from Cover & All. They kept me informed and delivered the item early and with a storage case which I was not expecting.
Had to wait ages for order to turn up in numerous different deliveries.
Three out of the four panels were wrong and still not received a satisfactory response or any replacements. Have been told we're wrong not them! For the money we spent I am utterly shocked.
My order took 12 weeks to arrive, but given the Covid-19 situation a delay was to be expected.
However, Covers&all were generous enough to send me a free storage bag to compensate for this delay. So they get 5 stars for customer service and the quality of the canvas I received was excellent as well.
As stated above ordered tarp to wrap around an outside space in my pub garden for Christmas holidays. Despite several telephone calls and promises - this order has not arrived. (The company refunded the delivery charge in mid December and assured me that it would be sent out before New Years Eve. To date nothing has arrived.
Hello John. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
As promised we did dispatch your order on 28 December; we had also shared this information via email. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. We see on the UPS tracking page that it was delivered on 8 January.
Once again, we sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments or questions, please feel welcome to write to us at [email protected].
2 months and still haven't received it. Can't comment on quality yet
Hello Gareth. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments or questions, please feel welcome to write to us at [email protected].
I have no issue with the compny or the product which is excellent. They deserve 5 stars. What has let them down is the service provided by UPS in delivering the order. At various times I was told constantly changing expected delivery dates. On one delivery date their tracking system told me that the goods were still in Germany. Goods were finally delivered 8 days later than the original date given. That wouldn't have been a problem if I had been given that date in the first place but instead I have wasted time waiting for deliveries which never materialised.
Ordering very easy and simple would like more communication so I'm kept in the loop more
All good but website was slightly misleading when offering a "free" logo. This tuned out to be an additional £6. But other than that everything else went according to plan.
Good quality, arrived quickly, very easy to order. Now they have arrived thinking of maybe buying some more for my conservatory furniture!
I ordered a made to measure waterproof cover for my gazebo which I did not expect to be delivered until Jan 29th 2021. I was amazed when it turned up on Jan 2nd by courier.
The quality is excellent and I definitely would recommend them based on my experience
Ordered 2 products. Only one has arrived after various delivery dates notified
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Susie, we are truly sorry for having disappointed you with this order on more than one occasion.
Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
As explained by our Quality team, two of your curtains were indeed shipped in the size ordered. Apparently the disconnect is because the intended size was 6 feet 11 inches, but it was entered in decimals as 6.11 feet (where it should have been entered as 6.92 feet). For the third curtain, we did immediately issue a replacement. As mentioned on the product page, the final size can be +1 to 2 inches on the given width and length. Since this was not satisfactory, we have issued another replacement which we see has been delivered. We trust everything is in order now.
Thank you very much for your patience and cooperation in resolving your concerns. If we can offer any further assistance, you are very welcome to write back to us at [email protected].