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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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We are delighted with the service provided, and the quality of the cover.
Delivery rescheduled 3 times after ordering and paying for priority shipping back on 16th Nov 20. Item finally arrived on 12th Jan. Delivery date still showing a week after the date had passed. Communication was very poor. Nothing seemed to be happening until I sent a snot-o-gram email demanding to know what on earth was going on. Didn't even receive a response, just got a UPS email the following day. The product itself seems like a fair quality but hasn't been tested yet due to the current UK weather.
I had a custom cover made for my compressor, I had a little trouble replying to the size confirmation e-mail I was sent but once that was sorted it all worked really well. The cover was also delivered a week early and that following the Christmas break. The quality is excellent, in fact the cover is better than I was expecting. It even has air holes on both sides covered with a rain deflector flap.
Well done guys
No follow up on dimensions given or matching with photographs. Not follow with clients
No professional approach
No customer care
No knowledge of what us final product
Hello Mukul. Please accept our sincere apologies if our support fell short of your expectations. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We handcraft each cover by meticulously following the measurements and instructions you provide us. Per the new measurements shared later on (for the replacement) it appears the original measurements were incorrect, which is why your cover was ill-fitting. Nevertheless, for your satisfaction our Quality team did offer a replacement without any additional charge for the much larger size.
Regrettably, we have little control over transit problems especially in the current COVID-19 environment. Thus, the replacement was delayed / lost in transit by the shipping carrier. While we cannot prevent such issues from occurring, we take full responsibility for dealing with delivery issues until you receive the product. Since we were unable to do so despite our repeated efforts, we issued another replacement. We see this was delivered on 10 March and trust everything is in order now.
Thank you for your patience and cooperation while we worked to resolve this for you. If you need further assistance, you are welcome to write to us at [email protected]
Ordered several custom made covers for new garden furniture. Ordering was easy and all delivered before the expected due date.
Great service, I wouldn't hesitate in recommending.
Cover does not fit as requested - currently no response to requests to send back & get replacement.
Hello Peter. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
With regard to your product, we passionately handcraft each cover by meticulously following the measurements you provide. We are firmly committed to replacing any cover that has not been fabricated as ordered. However, a picture demonstrating the wrong size using a tape measure is required. This is a standard and reasonable request. Regrettably, we did not receive such a picture.
Since each cover is custom made to your specifications, we do not accept returns in the absence of any error from our side. This is mentioned in the Terms of Use of our website. If you have additional comments or questions, please feel free to write back to us at [email protected]
Absolutely delighted with the cover - great quality and a perfect fit. Only advisory point is that Covers & All are based overseas. After responding to an e-mail from Covers & All to confirm the design, I heard nothing further. I telephoned the call centre several days before the stated delivery date only to be told that the cover had not gone into production! It is important to note that delivery to the UK is approximately three after despatch. My cover arrived three weeks after the original stated delivery date.
I ordered the Tarpaulin covers with bespoke measurements, printing and ringlets
The whole way through the process, the team were very helpful and ensured that I did order exactly what I needed
Shipping was fast and even arrived1 week before the initial estimated time, so was very pleased
These are great! Quality is excellent, just what I needed to put sides on my pergola. The delivery was slow (but then we are in a pandemic!) and communication from Covers&All was regular which kept me updated. Totally worth the wait. I have already recommended Covers&All to a neighbour and would recommend to anyone who needs custom covers.
Excellent service, very high quality product, only trouble was my measurements were wrong. I will re -order measuring correctly. Very impressed with speed of service.
Excellent communication. Promptly sent a drawing of the design to check it was correct and then informed me it would be delivered to me in the UK a little earlier than quoted and in fact it arrived well ahead of the anticipated date. Just what I wanted.
Quality bespoke cover which fits perfectly, was produced quickly and arrived shortly
Excellent product choices, prompt delivery.
Purchased these foam pads to use as an inner to make narrowboat porthole bungs.
Very happy.
We ordered a cover for our BBQ which flew away due to excessive winds - for our second home. It has arrived faster than anticipated thank you. Just need to get there and try it out but in a national lockdown! Thank you for great communication throughout and prompt delivery despite the circumstances nationally.
Very pleased with covers fir garden tables. Arrived sooner than expected. Fit well. Seem very durable. Thank you for great service.
We order the good before the Christmas break and paid extra for a pre-Christmas delivery. Nothing arrived. We had no contact from you and we had to contact you. The good arrived about 4 weeks after promised date. I understand Covid is causing issues but may I suggest you don't accept an order you must have known in advance you couldn't fulfill.
The order was late by 3 months almost and continually chasing up for updates. I do take Covid19 into account but...
This item arrived earlier than expected and is of good quality and fits the BBQ very well.
Sadly the second order I placed is surrounded with confusion and now I have told them to cancel the order they refuse to communicate or acknowledge my messages. I can see a battle ahead.
Would of been nice to have some notification of late delivery as original date 18th December and arrived 11th January
I understand in a Pandemic but an email would of been good rather than me having to make contact. And trying to explain to my customer after told we would fit before Christmas.
But overall looks good and pleased so far, but yet to please customer and hang as weather bad but hopefully over next few days
The quality of produce was fantastic. Any time I had a query I was able to be in contact through web text
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chris. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused. Per your conversation with our support team we issued a refund of the shipping charges.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Your product was already packed and ready for dispatch when you emailed us; unfortunately, we are working with limited staffing in our support teams and could not respond to your email quickly.
Once again, we sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product upon using it. If you have additional comments or questions, please feel welcome to write to us at [email protected].