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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Ordered a curtain for an outdoor area in good time for Christmas but no sign of it. Was told it's be here 18th Dec but still waiting. Not happy
Email with correct delivery date and with everything going on it was sooner than expected, the covers themselves are very good quality with air pockets and pull fasteners. Material seems strong and waterproof. Made to measure means they fit which makes a big difference to overall experience. Our two small garden statues will be very cosy through the winter
This order is subject to formal complaint, and cannot be described in detail at this time.
Can't comment on the quality of the covers as we still haven't received them. I've received several emails giving me an expected delivery date(16/12/20) but still nothing from them after 7 weeks from placing order.
They informed me they do not have a returns policy,
Which I thought was actually illegal.
One star is too many.
I couldn't understand why the product took so long to deliver and needed the covers before Christmas. The covers are still not with me and I resent having to pay the delivery charge for this.
Item as described and looks like good waterproof material - yet to be tested. But the lead in time let the whole process down. I've waited 6 weeks from order to delivery.
Got punch bag cover earlier in year, custom shape.
Was impressed with it so got one for fire pit too.
Measured the treadmill and sent off all the dimensions. A huge black rectangle has arrived and bears no resemblance to the shape or size of the treadmill. Due to COVID it was delayed and can't face sending it back to India, also no paperwork or info with the cover. Total waste of money. Won't use coversandall again.
Whilst the items are ok the time to receive them was very long. Had I realised that they would take to so long to come I probably would've ordered elsewhere
Hi
Bad service took money with no intention of delivery on time - 5 weeks late ( I ordered for function missed)
Even told delivery yesterday no show
Will give very bad reviews
I ordered curtains for my pagola in september received yesterday. Promised each week they were going to be shipped plz allow a few days they said Every week still no curtains or even shipling details eventually they arrived (december 21st) Such a shame for the delay as they sre good quality would be nice to get the good service to match
Ordered in September still not received. It's 21st December not an awful lot of communication from the company. I've had to chase over 3 times. I appreciate we're in unprecedented times. But a bit of communication wouldn't go amiss
The order already had the longest projected Delivery time that I had experienced with any online order - ever! But then to be told of a further delay was unacceptable. I haven't checked out dates to record this delay - but a month or whatever end to end. I should have cancelled the order and gone elsewhere or - I have the means to hand to make my own make-shift cover to keep firewood dry for a whole month during a period of exceptional monsoon rain conditions!
Side covers ordered for a gazebo with an initial delivery date of 7th October. They have still not arrived on 21st December.
I bought the sides to be able to see family outside in a safer environment during COVID outbreak.
Totally let down by this company who gave excuses week after week. Providing delivery date which would come and go without my goods arriving.
After ordering my products late September, I was repeatedly given different dates that I would receive them, even though we originally paid for express delivery. They finally arrived 18th December. Very poor communication
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
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