On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I used the online help, so I got exactly the right covers and paid for fast delivery, the covers are very sturdy and well made and arrived 5 days earlier than expected.
It was worth the wait. My outdoor ‘Chimnea' is now covered to protect it from the weather. The material looks like it will stand the test of time. It's a little baggy due to the excess that's been added, but overall, I'm impressed.
Great item, fits perfectly, fats delivery, would use this service again
A pleasure to work with. A bit of back and forth on getting the design right, which was great. And delighted with the service and the product. Will likely use again in fact. Thank you and would recommend.
The cover is very well made and fitted the outdoor cushion box perfectly. We chose the very hard wearing one as we live in a very exposed area that is open to extremely harsh elements. Can't fault the service either they contacted me to confirm delivery and it arrived the very next day..
Easy website, helpful customer service and really pleased with the quality of the covers I ordered. They seem very well made, only time and use will tell how long they last but they are guaranteed for three years, so very happy customer - Thankyou
Arrived earlier than expected. Easy to track. Bonus bag to put tarpaulin in unexpected.
The covers were very high quality and a perfect fit, I would definitely recommend covers and all, in fact I will be ordering some more in the future.
Thank you!
Delivered really quickly, superb quality. Exactly what I ordered. Thank you.
Hello Juliet. Thank you for the rating and feedback on your recent Coversandall experience.
We are sorry for the two-day delayed delivery due to production issues. Your patience and understanding are greatly appreciated. Note that we also offer faster turnaround options - Standard Ground, Express, Priority - you can select the desired turnaround based on the delivery date and cost displayed next to each option.
Regardless of the turnaround you choose, we always aim to dispatch every order as quickly as possible.
We are glad the product exceeded your expectations and look forward to delighting you again with your next order! Thank you for choosing Coversandall.
Delivery took absolutely ages. The covers are okay. The measurements are not quite right (there must be a minimum depth, I imagine, as my covers are deeper than ordered) and also the stitching is a little off in places.
Hello Kim. Thank you for taking the time to share your feedback.
Your order was placed on 11 January with Free Shipping for delivery by 5 February. We apologize that due to production issues it was shipped slightly late. Per the UPS tracking page it was delivered on 9 February. Please note that we also offer faster turnaround options - Standard Ground, Express, Priority - which you can select at checkout based on the delivery date and cost displayed next to each option.
We offer fully custom covers and each cover is handcrafted by meticulously following the measurements you enter while placing the order. There is no minimum depth; if a particular cover cannot be made as ordered we notify you with our recommendation and only move forward with your express approval.
Nevertheless, we appreciate your feedback and understand there is always room for improvement. If you face an issue with any of the covers, please do not hesitate to reach out to our Quality team at [email protected]. We will do our best to help.
Long drawn out process to tie down the sizes. Different people with every phone call with the attendant need to start from the beginning. After giving the dimensions for an oval table and chais there was a late piece of advice from you to buy a round cover. That Mede no sense. Important for you to note that there has not been an opportunity to try the covers due to snow and I will come back ASAP to confirm the fit.
Hello John. Please accept our apologies for the difficulties you faced while finalizing the designs for your covers.
We are meticulous with the design to ensure that each cover fits well. Nevertheless, we appreciate your inputs and have shared your feedback with the team.
We trust you are happy with the final outcome of both your covers. If you have additional commments or questions, please feel welcome to write to us at [email protected]
Excellent quality, highly recommended. The covers were very well made to precise measurements and with a high quality material
I had ordered a side and top cover plus curtains for our pergola and was initially given a delivery date of 12/2/21. The items arrived on 8/2/21 which was great! They did come in two separate deliveries though which caused some confusion as there was no packing slip or any other indication to clarify the contents of the parcel, I. E. which parts have I received and what is still in transit.
The items themselves: cover and side cover are fine. The curtains are odd as according to the website there should be two separate curtains but mine came as one big sheet of material with a continuous header band with grommets and some weird stitching down the middle. My husband thinks it is one piece and not two pieces sewn together, so I am not quite sure what to do with this for now. I will find some sort of solution because shipping it back to India is not a great option.
Hello Sandra. Thank you for the rating and detailed feedback.
We apologize for any confusion around the delivery. Your order was shipped in two packages. The first one was dispatched via FedEx and you should have received an email notification that this was a partial shipment. Also, each product has a white taffeta label sewn on the back / inside that tells you which item from your order it is. For instance, COV123456/1 means it is the first item on your order confirmation email.
With regard to your Custom Outdoor Curtain, the pictures on the product page are example images to show the utilization of the curtains. As shown in the first image (diagram) the product is a single piece. The seam in the middle is when the curtain is larger than 4 feet; it is made by joining two or more pieces, according to the ordered size.
To order two curtains as shown, you can either divide the measurements yourself and increase the quantity to 2, or you can enter the full measurement of your window and use the notes section to ask us to split it into two appropriately.
We hope you find the above information useful. If you need further assistance, please do not hesitate to write to us at [email protected]
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert. Please accept our apologies for the 1-week delayed delivery. We regret the inconvenience this must have caused.
We are sorry to note your disappointment with your cover. Unfortunately, 'quality' is a vague term that cannot be measured. We have worked hard to make the order process as transparent as possible. With this goal in mind the product page describes each available material. For your cover the material chosen is Cover Max which as listed on the website is "1000 Denier, PVC Coated Polyester".
We have a range of fabrics available. For customers who wish to feel each fabric physically before placing the order, we also offer a Free Swatch Kit:
https://www.coversandall.co.uk/swatch-kit.html
If there is a specific problem with your product or if you feel our website misrepresented something, please feel welcome to write to us at [email protected] with a more detailed description of your concern.