On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordering great, follow up communication great, delivery communications great - BUT THE COVER I ORDERED HAS NOT ARRIVED
After a long wait interspersed with unsolicited advertising from Cover & All, I have finally received this item, only to find that it has a health warning hidden inside the zip. It apparently contains toxic substances. There was no warning of this on the website, but, much more seriously, I seem to have purchased a product that endangers the health of those who make it. This is clearly not an ethical purchase and I am very annoyed at being inveigled into making it.
The Cover was perfectly made, arrived well-before the delivery date that was given and it was superbly made. It was exactly what I wanted and fits perfectly. I also received a bag to store the Cover in and this was just as good as the item itself. Thank you very much indeed.
Ordering and quality of item 5 * - no issue whatsoever.
My only disappointment is that I thought I was purchasing from UK - appears not!
Hello Janine. Thank you for the rating and feedback on your Coversandall purchase.
We are a global business headquartered in the USA. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed if inquired.
We are glad you liked your custom cushion covers and look forward to delighting you again with your next order! If you have additional comments or questions, please feel welcome to contact us anytime via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Small delay in delivery but I was kept up to date with progress. Product looks to be of a very good quality
Cheap covers never stay out. This is a great solution.
Fast efficient service and the made to measure replacement covers for my garden furniture are of excellent quality and finish. Far exceeded my expectations, 100% satisfied.
Very well made good material postage a bit high for a small parcel wrapped in bubble wrap and tape?
Hello Allan. Thank you for taking the time to rate your cushion cover purchase.
The minimum shipping charge covers the basic cost of packaging and postage that we incur. We have tried to keep the cost as low as possible, considering that we only use global shipping leaders FedEx or UPS for deliveries. Note that we offer FREE SHIPPING on orders over £49.
We are glad you liked your custom cushion covers and look forward to delighting you again with your next order! If you have additional comments or questions, please feel welcome to contact us anytime via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Great quality delivered earlier than stated on original order. Why does this box need 50 characters
Order was placed mid feb for delivery in early March. Today is the 18th March and it's still not here. Generic email responses about a ‘fast moving situation' aside I have received no help from them at all to advise why it's taken so long. They have stated that shipping delays are out of their control and won't do anything to help as it's in the ‘terms and conditions.' Don't be fooled by the. co.uk domain either. The goods are shipped in from India and customer service is also based there. It is been the worst online experience of my life.
Hello Rhian. Your order was placed on 26 February with Free Shipping for delivery by 11 March. Per the FedEx tracking site it was delivered on 18 March at 9:31am.
We are a global business headquartered in the USA. The location of our current production unit (India) is mentioned in our FAQ section. It is also freely disclosed if inquired, though we have learned that it is not relevant to our customers as long as they receive a high quality product.
Please note that we use globally recognized shipping carriers DHL / FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just above the CHECKOUT button. It is therefore a fair assumption that you have read the note and recognize the possibility.
In the form of assistance, upon receipt of your complaint on 16 March we immediately escalated this to our account manager at FedEx. You are copied on that email. We also processed a 10% refund on the order value despite having already notified you at checkout that we are not liable for a refund due to transit delay. We regret that you do not find this to be reasonable assistance.
Ordered a full set of covers for a 3 seater, 2 chairs and table for garden furniture
Arrived before estimated and very pleased, since then we have had really harsh rain and hail so put to the test
Would def recommend
Arrived when promised. I am delighted cushion covers are very well made & look great. Thank you
Easy to order.
I made a mistake with my measurements & it was no problem to call & make an amendment.
Quality of covers is fabulous.
They fit perfectly & look great.
Until finding Cover and all we had a makeshift cover for our tandoor that is now completely rotted! Our new cover fits perfectly and has clips to stop it lifting in the wind and awful British winter weather. Happy tandoor and happy family. Thanks very much - highly recommend
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David. Your order was placed on 6 March with Free Shipping for delivery by 25 March. It was shipped on 11 March and we had notified you by email. The tracking number is also available in your Coversandall account.
The review request is managed by a third party service and setup to be sent automatically a few days after your order is dispatched. You can ignore it until you receive your package.
Per the FedEx tracking page, your order was delivered on 19 March (a week earlier than promised). We trust you are happy with your custom rectangle table cover. If you have any doubts, questions or concerns, you are very welcome to reach us via our 24x7 phone or chat helplines. We value your time and business. Thank you for choosing Coversandall.