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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was worried my order wouldn't be understood online and thought it may need following up with a phone call, but no need to worry, the order was processed and delivered perfectly and well within the expected time. I even made a change on the font colour half way through and there was no problem whatsoever. I'm so impressed and would definitely use these again - can't recommend enough, the quality is amazing - thank you! :)
Wasn't sure what I wanted / needed or what would eventually arrive.
So much choice
Anyhow. It's great. Fits perfect. Honest. It really does! Seems very strong and durable. Also arrived a week early
Well done guys. Very impressed
Easy to order custom made product on the website and received frequent status updates for my order.
Delivery received earlier than expected, product quality very good, would definitely recommend.
Appears to be doing the job of keeping sofa dry when it rains but not hugely happy with the fit. Doesn't fit as neatly as I'd hoped, too long/baggy. Good colour though.
An excellent company to deal with, in spite of me messing them around! They were very helpful as the furniture is something I built so wasn't a standard size or shape.
Highly recommended.
The website was easy to use and the ordering process was simple and efficient. Delivery was 2 days ahead of schedule.
The product was exactly what I wanted and looks good in gray.
When I first ordered this and came on trust pilot a few weeks ago I thought ohh no what have I let myself in for. 1 star reviews and apparently comes from India not uk. Well, within 3 days of order I had dispatch details from FedEx, Not sure what all the bad reviews are for as I have just Received a custom sized cover for an L shape rattan corner sofa. I have just opened it up, and it's been delivered quicker than their expected delivery time and wow, what a quality cover. This thing is very durable and fits like a glove. The material is what I would expect of something like an expensive boat cover. I will be using again 100% for a bbq cover and our other sets. Thanks allot
Easy Ordering good contact and delivery as they said would definitely use again and highly recommended
Wanted an outdoor cover for my telescope so needed a bespoke size and shape. Easy order process. Great to receive a drawing with dimensions to confirm accurate prior to manufacture. Arrived almost two weeks before expected delivery date.
Besides having to measure an order in inches (metric please!), this was a very simple process. From ordering to delivery was just over 2 weeks and was spot on the day that was forecast with standard delivery. The overall quality of the product is really robust and so much better than the flimsy cover that came with my garden furniture.
Arrived when they said it would absolutely perfect quality the workmanship is fantastic. Thank you
Very pleased with the quality and price of our cover. If also arrived well ahead of the quoted date. Excellent all round - highly recommended
Well thought out web page for specifiying order requirements. Sensible price. Good communication. Decent delivery time. Very pleased with the actual cover - exactly what was wanted, and it looks very good on the patio.
I ordered some cushion covers for some outdoor furniture.
It was all bespoke sized.
The online chat forum was very responsive and the cushions were delivered on time and exactly as ordered.
We have been really impressed and very pleased with our new cushion covers.
Thank you to the team for the service and product.
Product came as described. I was conscious of the negative reviews but im pleased with my order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rob. Thank you for taking the time to rate your custom sofa cover purchase. We appreciate your feedback.
Each cover is handcrafted by meticulously following the measurements and instructions you provide while placing the order. Also, as mentioned on the product page, "We add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out." We apologize if this has inconvenienced you however this is done to ensure ease of use.
If you have additional questions or concerns, please do not hesitate to write to us at [email protected]. We are always looking for ways to improve our service and would love to hear from you.