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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Customised chair cover
May 8, 2021

Great quality. Very thick waterproof fabric. Thank you.

Date of experience: May 8, 2021
GB
1 review
0 helpful votes
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Great quality custom covers
May 8, 2021

Great communication throughout the order, really pleased with the quality of the seat covers

Date of experience: May 8, 2021
GB
1 review
0 helpful votes
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New Look
May 8, 2021

I was very anxious about getting the measurements right and explaining what I wanted, but I needn't have worried. The cover is a perfect fit, unlike the old one which has never been right. And it arrived a lot sooner than I expected!

Date of experience: May 7, 2021
GB
1 review
1 helpful vote
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I have so far not received my goods.
June 7, 2021
Updated review

I was initially very impressed with the site and then I ordered. The delivery date of one week after ordering gave me confidence. Nearly 2 months later I still have no goods. They are being made and shipped from India and the company are actually in the US. My goods were promised on several missed delivery dates. Finally received tracking a week ago but the delivery date was missed. I am expecting them next week but have not got a lot of confidence in this.

Date of experience: May 7, 2021

Good so far...
March 25, 2021
Previous review

Good so far...

Date of experience: March 25, 2021
GB
1 review
0 helpful votes
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Rocking Chair Covers
May 7, 2021

Straight forward steps to custom measure and correct fit

Date of experience: May 7, 2021
GB
1 review
0 helpful votes
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Bespoke bench covers
May 7, 2021

Product seems very good quality. Excellent fit. Very happy. Order was slightly delayed but in current circumstances totally understandable.

Date of experience: May 7, 2021
GB
1 review
0 helpful votes
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Great Service & Product
May 7, 2021

We have ordered many different items for our outside kitchen and they have communicated on each and delivered promptly. The quality appears to be very good

Date of experience: May 7, 2021
GB
1 review
0 helpful votes
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Not arrived
June 6, 2021

Still not arrived.the delivery date was incorrect.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Cushion cover
May 6, 2021
Updated review

Easy ordering, wide variety of choice, very good quality and the fit was perfect. The delivery time was longer than expected otherwise perfect

Date of experience: May 6, 2021

Easy ordering, wide variety of choice of cushion, seems...
March 31, 2021
Previous review

Easy ordering, wide variety of choice of cushion, seems good quality

Date of experience: March 31, 2021
GB
1 review
0 helpful votes
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No Communication
June 5, 2021
Updated review

Very poor. I thought I was in safe hands by the look of the website.

Date of experience: May 6, 2021

No Communication
May 30, 2021
Previous review

Very poor. I thought I was in safe hands by the look of the website.

Date of experience: April 30, 2021
GB
1 review
0 helpful votes
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Excellent quality
May 6, 2021

Very thorough process with the supplier double-checking each measurement before completing the items. The product itself (cover max for table and l-shaped chairs) is excellent quality.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Excellent
May 6, 2021

Easy to order custom size and great fast delivery.
Most importantly, very pleased with the cover, thank you!

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Outdoor gas fire cover
May 6, 2021

Custom cover at a fraction of the price that the fire brand were selling. Excellent quality.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Quite easy to use but we were using metric measurements to start which was a bit confusing

Date of experience: May 6, 2021

Quite easy to use but we were using metric measurements...
April 15, 2021
Previous review

Quite easy to use but we were using metric measurements to start which was a bit confusing

Date of experience: April 15, 2021
GB
1 review
0 helpful votes
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Great products. Excellent quality. Good customer care. My products were about 3 weeks late, but they did speed up the order and they are made in India (were the pandemic is currently raging.)
Worth the wait though.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Excellent. Perfect for bespoke matching covers. Proactively advised of order progress & delivery status.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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I ordered covers for our garden furniture and thought I was supporting a British business. I am also concerned about the carbon footprint about products that I order. I was dismayed to find, that when my covers arrived after considerable delay, they arrived with a cargo sticker from an Indian airport. In their FAQ, if you dig for the information, it says the covers are designed in the US and manufactured in India. If you want to support a British business during Covid and you want your products on time and you don't want a massive carbon footprint attached to what you buy, then don't buy from here.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Delivery time delay
June 5, 2021
Updated review

Easy to order and good quality products. However, delivery date was 5 days later than confirmed.

Date of experience: May 6, 2021

Easy to order
April 17, 2021
Previous review

Easy to order

Date of experience: April 17, 2021
GB
1 review
0 helpful votes
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Superb quality at a great price.
May 6, 2021
Updated review

Received my replacement covers and was blown away by the quality of the material and the workmanship. So much so that I decided to order again to cover another patio furniture set. Excellent price made the whole experience one I would recommend very highly.

Date of experience: May 6, 2021

All seems very straightforward, easy to follow instructions...
April 6, 2021
Previous review

All seems very straightforward, easy to follow instructions and website works very well.

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
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Administrative difficulties
June 5, 2021
Updated review

Disconnected twice from agent queue after holding for over 10 minutes just as you get to number one.
Add on to order cannot be priced until "production team" see the order but have to pay for basic order in the first place then pay for extras had to be done by phone with USA. Without add on of zips order would be useless to me. Unhelpful and "clunky" administration. Delivery dates not met and order £400 plus.

Date of experience: May 6, 2021

Disconnected twice from agent queue after holding for...
April 19, 2021
Previous review

Disconnected twice from agent queue after holding for over 10 minutes
Add on to order cannot be priced until "production team" see the order but have to pay for basic order in the first place. Without add on of zips order would be useless to me. Unhelpful and order £400 plus

Date of experience: April 12, 2021