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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Great communication throughout the order, really pleased with the quality of the seat covers
I was very anxious about getting the measurements right and explaining what I wanted, but I needn't have worried. The cover is a perfect fit, unlike the old one which has never been right. And it arrived a lot sooner than I expected!
I was initially very impressed with the site and then I ordered. The delivery date of one week after ordering gave me confidence. Nearly 2 months later I still have no goods. They are being made and shipped from India and the company are actually in the US. My goods were promised on several missed delivery dates. Finally received tracking a week ago but the delivery date was missed. I am expecting them next week but have not got a lot of confidence in this.
Product seems very good quality. Excellent fit. Very happy. Order was slightly delayed but in current circumstances totally understandable.
We have ordered many different items for our outside kitchen and they have communicated on each and delivered promptly. The quality appears to be very good
Easy ordering, wide variety of choice, very good quality and the fit was perfect. The delivery time was longer than expected otherwise perfect
Easy ordering, wide variety of choice of cushion, seems good quality
Very poor. I thought I was in safe hands by the look of the website.
Very poor. I thought I was in safe hands by the look of the website.
Very thorough process with the supplier double-checking each measurement before completing the items. The product itself (cover max for table and l-shaped chairs) is excellent quality.
Custom cover at a fraction of the price that the fire brand were selling. Excellent quality.
Quite easy to use but we were using metric measurements to start which was a bit confusing
Quite easy to use but we were using metric measurements to start which was a bit confusing
Great products. Excellent quality. Good customer care. My products were about 3 weeks late, but they did speed up the order and they are made in India (were the pandemic is currently raging.)
Worth the wait though.
Excellent. Perfect for bespoke matching covers. Proactively advised of order progress & delivery status.
I ordered covers for our garden furniture and thought I was supporting a British business. I am also concerned about the carbon footprint about products that I order. I was dismayed to find, that when my covers arrived after considerable delay, they arrived with a cargo sticker from an Indian airport. In their FAQ, if you dig for the information, it says the covers are designed in the US and manufactured in India. If you want to support a British business during Covid and you want your products on time and you don't want a massive carbon footprint attached to what you buy, then don't buy from here.
Easy to order and good quality products. However, delivery date was 5 days later than confirmed.
Received my replacement covers and was blown away by the quality of the material and the workmanship. So much so that I decided to order again to cover another patio furniture set. Excellent price made the whole experience one I would recommend very highly.
All seems very straightforward, easy to follow instructions and website works very well.
Disconnected twice from agent queue after holding for over 10 minutes just as you get to number one.
Add on to order cannot be priced until "production team" see the order but have to pay for basic order in the first place then pay for extras had to be done by phone with USA. Without add on of zips order would be useless to me. Unhelpful and "clunky" administration. Delivery dates not met and order £400 plus.
Disconnected twice from agent queue after holding for over 10 minutes
Add on to order cannot be priced until "production team" see the order but have to pay for basic order in the first place. Without add on of zips order would be useless to me. Unhelpful and order £400 plus
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

