Cover & All UKReviews 14,194

Really bad service. They don't believe you. They keep asking for photos and measurements and photos again an again to validate your complaint. Shoddy workmanship. Pretend they are in England but are in India. Use at your peril.

Extremely long delivery time, not even here yet! So what else do you need to know?

We were extremely dissatisfied in the way you dealt with your customer relations. It felt like we were talking to a call centre when I needed to talk directly to the manufacturer. I found the whole experience very frustrating and was continually bombarded with promotional adverts which on a number of occasions got muddled with important information sent by your team about my cover which delayed the delivery by months.

Paid in full and got Ben delivery date but nothing. Rang and they gave me a 2nd date but still not delivered. I am really furious.

Easy ordering process, custom made, fits like a glove, fantastic quality

I have had 4 delivery dates now, each changed on the eve of delivery!
Customer service full of excuses but no offer of compensation, items still not arrived!

Covers and All were very good keeping me up to date on my order until it was due to be shipped. They gave me a tracking number with the date and estimated time. This came and went. Now three days over expected delivery with no new date for delivery. I have been in a virtual conversation with them and they said leave it with them. Still waiting for for an update. Not impressed.

We went for the sand colour and we are very happy with the way it looks. It makes our tired old furniture look good as new. The material is really hard wearing yet comfortable to sit on. Zips are high quality so easy to put on and to take off if needed.

The team really made the effort to understand the dimensions of my firepit which is a very unusual and unique shape. Product is a good quality and looks built to last.

Great idea and easy to use website. Cover & All went the extra mile to make sure that my cover would fit correctly, asking for more dimensions and detail. The cover fits very well and I would be happy to recommend them to anyone.

Our new covers came and fitted perfectly. They were easy to fit on to our old seat cushions. It's a great way to spruce up tired seats in the garden. We would highly recommend this company - very happy customers!

Gorgeous covers for my outdoor furniture, my garden now looks as though it should be in a magazine

Easy measurement. Easy ordering. Fantastic delivery covers arrived fitted perfectly and the free airbag works wonders

You have asked us to review your product and services. We were due to receive our product a week ago and it did not turn up. There was no email or apology explaining the delay. We had hoped to have the product for an event so it was extremely disappointing to be let down. On enquiry we were informed that there had been a delay but didn't explain why and that we will receive it next week - a week later than guranteed.
We were offered a 10% discount which is appreciated but have yet to receive that refund either.
Not the best start for new customers.

Excellent service and great quality product. Personalised stickers exactly what i asked for

Sort it out, sending review emails, when it's now 2weeks since I should have received it, and I have no idea when it will arrive. Ridiculous

Two orders placed a week apart. 1st order was urgent so paid £18.95 for express delivery at the end of April. Order wasn't despatched until May and is now held up at customs and I still don't have it. 2nd order arrived promptly which ironically was free delivery! They refunded me the express delivery postage after 3 attempts but I'm still waiting for the covers.