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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I was a little wary when I read some of the reviews but the website is excellent and I decided to go ahead anyway. The fact that this product is made and shipped from India was one of my concerns particularly with the Covid crisis which is engulfing the country. The product arrived only 5 days later than the first estimated date and I was able to track its progress. The product itself is excellent quality, heavy duty, fits well and I'm sure will be effective and durable.
Paid nearly £80 for a cover when I thought it included the full cushion.
Poorly worded!
Ordered waterproof cushion covers for garden furniture & very happy with the quality of the covers & perfect measurements... would definately recommend this Company!
Easy transaction and look forward to receiving our order
Very smooth ordering and kept up to date throughout design and delivery process
Second order placed, easy to place. Quality of first order very good
Second order placed, easy to place. Quality of first order very good
Would definitely purchase again, however I would improve your packaging as the product was severely creased which I'm hoping comes out once stretched. Overall good quality.
Ordered on 02/04/21 - meant to be delivered 26/04/21 to get a text that they couldn't get hold of the material for the cushion cover about a day before it was meant to be delivered... I'm now still waiting for the product!
No problems at all
Excellent product hopefully protect our furniture for the future
The covers were great quality and good value for money. There was a delay of a few weeks, which if I'd been informed about this, rather than having to phone up to enquire, I would have given 5 stars
I ordered the items on the 6th April with an expected delivery date of the 19th April. I heard nothing and when tracking just said on production. After chasing twice I was told there was a delay and eventually my items were dispatched and received on the 5th May.
I am very pleased with the product, it is made well, fits perfect and looks nice.
A little longer wait than expected until I realised that although it is a uk company the items were shipped from Mumbai
I am very pleased with the made to measure cushion covers I received. Great quality, fitted perfectly and great value. Will definitely recommend this service
Good communication, great to have a tailor-made product. Good quality.
It took over 6 weeks to receive my cover and when I got in contact with them it was a different excuse each time... covid, changed supplier, out of stock etc etc
I was able to finally complete my order after email communications with the sales team, who were very helpful.
I was able to finally complete my order after email communications with the sales team, who were very helpful.
My order should have arrived 15th April it didn't come till 10th May. This wasn't really acceptable.
I thought the logo would have been bigger and it really looks stupid.
The cushions themselves are of good quality, but it doesn't make up for the disappointment
Covers arrived a little later than expected but we were very pleased with the quality and finish when they got here.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

