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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Excellent service and product
May 12, 2021

I was a little wary when I read some of the reviews but the website is excellent and I decided to go ahead anyway. The fact that this product is made and shipped from India was one of my concerns particularly with the Covid crisis which is engulfing the country. The product arrived only 5 days later than the first estimated date and I was able to track its progress. The product itself is excellent quality, heavy duty, fits well and I'm sure will be effective and durable.

Date of experience: May 12, 2021
GB
1 review
0 helpful votes
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It's only a cover!
June 10, 2021

Paid nearly £80 for a cover when I thought it included the full cushion.
Poorly worded!

Date of experience: May 11, 2021
GB
1 review
0 helpful votes
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Lovely quality
May 11, 2021
Updated review

Ordered waterproof cushion covers for garden furniture & very happy with the quality of the covers & perfect measurements... would definately recommend this Company!

Date of experience: May 11, 2021

Easy transaction and look forward to receiving our...
April 18, 2021
Previous review

Easy transaction and look forward to receiving our order

Date of experience: April 18, 2021
GB
1 review
0 helpful votes
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Very smooth ordering and kept up to date throughout design and delivery process

Date of experience: May 11, 2021
Hong Kong
1 review
0 helpful votes
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My second order
May 11, 2021
Updated review

Second order placed, easy to place. Quality of first order very good

Date of experience: May 11, 2021

Second order placed, easy to place
April 16, 2021
Previous review

Second order placed, easy to place. Quality of first order very good

Date of experience: April 16, 2021
GB
1 review
0 helpful votes
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Great Product
May 11, 2021

Would definitely purchase again, however I would improve your packaging as the product was severely creased which I'm hoping comes out once stretched. Overall good quality.

Date of experience: May 11, 2021
GB
1 review
0 helpful votes
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Still haven't received yet!
June 10, 2021

Ordered on 02/04/21 - meant to be delivered 26/04/21 to get a text that they couldn't get hold of the material for the cushion cover about a day before it was meant to be delivered... I'm now still waiting for the product!

Date of experience: May 11, 2021
GB
1 review
0 helpful votes
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Paul & Jas
May 11, 2021
Updated review

No problems at all

Excellent product hopefully protect our furniture for the future

Date of experience: May 11, 2021

No problems at all
April 20, 2021
Previous review

No problems at all

Date of experience: April 20, 2021
GB
1 review
0 helpful votes
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Good value for money!
May 11, 2021

The covers were great quality and good value for money. There was a delay of a few weeks, which if I'd been informed about this, rather than having to phone up to enquire, I would have given 5 stars

Date of experience: May 11, 2021
GB
1 review
0 helpful votes
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Slow dispatch
May 11, 2021

I ordered the items on the 6th April with an expected delivery date of the 19th April. I heard nothing and when tracking just said on production. After chasing twice I was told there was a delay and eventually my items were dispatched and received on the 5th May.
I am very pleased with the product, it is made well, fits perfect and looks nice.

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Cushion covers
May 10, 2021

A little longer wait than expected until I realised that although it is a uk company the items were shipped from Mumbai

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Made to order cushion civers
May 10, 2021

I am very pleased with the made to measure cushion covers I received. Great quality, fitted perfectly and great value. Will definitely recommend this service

Date of experience: May 10, 2021
Washington
1 review
0 helpful votes
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All good
May 10, 2021
Updated review

Good communication, great to have a tailor-made product. Good quality.

Date of experience: May 10, 2021

All good and user friendly
April 9, 2021
Previous review

All good and user friendly

Date of experience: April 9, 2021
GB
1 review
0 helpful votes
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Great product
May 10, 2021

I am very happy with the cover, and communications

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Not Happy
June 9, 2021

It took over 6 weeks to receive my cover and when I got in contact with them it was a different excuse each time... covid, changed supplier, out of stock etc etc

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Fantastic product
May 10, 2021

Easy to order, process made very easy to measure etc.

Date of experience: May 10, 2021
GB
1 review
0 helpful votes
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Final Product
May 10, 2021
Updated review

I was able to finally complete my order after email communications with the sales team, who were very helpful.

Date of experience: May 10, 2021

I was able to finally complete my order after email...
March 31, 2021
Previous review

I was able to finally complete my order after email communications with the sales team, who were very helpful.

Date of experience: March 31, 2021
GB
1 review
0 helpful votes
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Disappointment
May 10, 2021
Updated review

My order should have arrived 15th April it didn't come till 10th May. This wasn't really acceptable.
I thought the logo would have been bigger and it really looks stupid.
The cushions themselves are of good quality, but it doesn't make up for the disappointment

Date of experience: May 10, 2021

Roger has been very helpful
March 30, 2021
Previous review

Roger has been very helpful

Date of experience: March 30, 2021
GB
1 review
0 helpful votes
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Lovely Covers
May 10, 2021

Covers arrived a little later than expected but we were very pleased with the quality and finish when they got here.

Date of experience: May 10, 2021
GB
1 review
1 helpful vote
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Awful
June 9, 2021

Absolutely awful. Promised these covers by the end of April, still not turned up, if I send emails they just come back saying the address doesn't exist

Date of experience: May 10, 2021