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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Not impressed so far, the order was placed 16/4 and it has not arrived after 4 weeks.
After waiting for so long for my order, I honestly was expecting more.
Perhaps choosing a more discreet color for the stitching (and not a cheap black line) would have pleased me more.
Hello Elsa. We are sorry to note your disappointment.
Regrettably, due to unexpected production issues your custom cushion covers were shipped a week late and further delayed in transit. Please accept our sincere apologies for the delay.
With regard to the stitching, we use either black or white thread depending on the colour of your cover. Since your selected colour is Charcoal Grey, we used a black thread. Nevertheless, we appreciate your feedback and have shared it with the team.
If there is a specific defect in the covers, please feel welcome to write to us at [email protected]. We are committed to replacing any product that has been not fabricated as ordered.
Great and easy to measure and select the right product, The Item arrived way ahead of their due date. Super fast delivery & the packaging was super quality.
Great and easy to measure and select the right product
Although carried out by e-mail, the staff were very responsive to my queries, and picked up on an error of interpretation/misunderstanding on my part.
A very good service.
My product should have been delivered on 5th May, did not arrive until 13th!
I emailed asking where my parcel was, I had absolutely no response.
Very rude, ignorant company that obviously doesn't deserve the custom.
Hello Joanne. Please accept our apologies for the delay in responding to your emails. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. For issues that require urgent attention, it is best to reach us via our live phone or chat support helplines.
Regrettably, due to unexpected production issues your order was delayed and shipped on 6 May. The tracking information was shared with you on your registered email address the same day, so that you could monitor the progress of the shipment.
We sorely regret disappointing you and can only hope our product mitigates some of your dissatisfaction. If you have additional comments or questions, please feel welcome to write to us at [email protected].
Thank you for taking the time to ensure the cover was tailored to fit my cross trainer perfectly: it looks smart and does the job.
Customer service person promised to get them to me a week after the guarenteed date. They arrived a total of 4 weeks late. No offer of refund of fast shipping charges
Hello Leanne. Please accept our sincere apologies for the excruciating delay on your order.
Due to unanticipated issues in production your order was delayed. When you called us on 15 April our support team did put mark your order for urgent dispatch as promised. Unfortunately, we were still unable to meet the new dispatch date. We understand how this must have been frustrating. Your request for a refund is valid; we have submitted a refund for the shipping charges on your order. Please allow up to 7 business days for it to be processed.
We sorely regret disappointing you and can only hope our product mitigates some of your disappointment. If you have additional comments or questions, please feel welcome to write to us at [email protected].
Great customer service. They emailed several times with diagrams to make sure the measurements were correct for our garden sofa. Very quick dispatch considering it's a made to measure item. The quality is superb (we got the heavy duty one) and they even included covered air vents without us even asking! Superb :)
It took longer than expected from ordering to receiving my covers (6 weeks). Had I read the reviews prior to ordering I would have been aware that the items are made in India. Given their current Covid situation I am impressed that they are still producing.
Hello Francesca. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cushion covers!
Please accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire.
Thank you for bearing with us and giving us the opportunity to delight you with our product. We are grateful for your patience and understanding.
The covers took a long time to arrive but I had email updates so I knew they were delayed.
When the covers arrived they were of excellent quality, seem very well made with sturdy zips.
I just need some good weather to use my outdoor cushions!
Disappointed after a long wait to find sail received with wrong dimensions and imperfect finish ( run in stitching mid sail
Order in April and given a date of 5 May. Contacted them on the 3rd May as hasn't received any shipping details and told date had changed and apparently everyone got an e-mail but someone had forgotten me. Also product comes from India so if you live in Northern Ireland expect to be told of delays but that doesn't bother shipping company who delivered on the wrong day. They told me Wednesday but I knew I would be out so changed in to Thursday but they still delivered on the Wednesday. Just fortunate I was in.
Good website and explanations, lost all my measurements once though.
The company pretend to be in the UK but are not. The cover is made in India and all emails and calls seemed to be from India with poor English in them. They should not say they are a UK company.
Delivery was delayed and I received conflicting emails about delivery dates. The cover, when it arrived, fitted well. Have yet to try it outside.
Good website and explanations, lost all my measurements once though.
Clear and easy site to use. Quality products. Good communication. Would recommend and will be using again.
Easy site to navigate & order. Emails received informing the status of the order from the beginning of the process to the delivery. Hung the covers around two sides of the patio, sizes exact as ordered. Very pleased with the covers. Will be ordering more to surround the whole of the patio.
I am Giving for 4 stars because the delivery time was too long, and also not much updating so I have two call to find out about the delivery date, I am not sure I have chosen the right buttons to secure the covers, and I asked for advice but that was also not answered. I hope this is not gonna blown away if it's really windy.
I received the covers and I am happy with the quality let's hope this keep good with time..
Very easy to use this website
I had to wait longer than originally quoted due to the material not being in stock but when my covers arrived they were top quality and I was very satisfied.
I couldn't be more pleased with my outdoor sofa cover, bit nervous as I had to submit the measurements myself, but it fits fine, great quality good weight and very well made, I couldn't be happier
Ordering was easy, I was kept up to date on progress and when the covers arrived they were of good quality and I am confident that they will last. Lovely colour too.
Thank you!
Great product, just took a bit of time to get the drafts all sorted for the design.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Neil. We are sorry to note your disappointment.
Your order was placed on 16 April with Standard Ground shipping for delivery by 10 May. It was dispatched on 5 May and with a typical transit time of 3-4 days it should have reached you on time. Regrettably, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
Upon receiving your complaint on Friday, 14 May, we immediately escalated this to our account manager at UPS. Per the tracking page, your order was delivered on Monday, 17 May at 10am. We trust that you are happy with your custom sun shade. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helpline.