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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I was researching a cover for a bench which I use (out of doors) for potting up hanging baskets and pots, large and small. I duly measured the item, but was impressed by a couple of requests for confirmation of the measurements, plus a couple more photos. This was time well spent as the cover, (once I had worked out front and back) fits the potting bench like a second skin. Well made of robust material, I shall definitely looking to order more covers for outdoor furniture including a large ‘swing' chair - for two people.
Excellent service! Made cover to fit dart board case perfectly. Good value and communication.
Manufactured in India - no problem. Shipped from India meant a three week delivery lead time - I can live with that. However, was not delivered and I only received an explanation when I emailed to chase up about three days after due date. Company explained they had supply chain issues, and item was finally delivered after another two weeks' delay.
Product (outdoor cushion cover) was fine, but I suggest only place an order if you're prepared to wait several weeks before delivery.
Incredible value for money and they look excellent. Requested Velcro ties to roll up the sides which were also fitted. At no extra charge. Fantastic serv- thank you
Hello Paul. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cover!
It seems you have inadvertently selected 2 star (poor) as the overall rating. We request you to update the rating accordingly.
If you do have any concerns, please feel welcome to contact us at [email protected]. We will be happy to assist you.
Great communication to check on my measurements which did indeed need changing! Good turnaround time and the cover was well packaged and much better quality than I expected in comparison to normal furniture covers.
Very easy ordering but measuring in inches seemed really old fashioned. The final cover is perfect though. Good thick material.
Very easy ordering but measuring in inches seemed really old fashioned.
Good slick website - the big mouseover menus are irritating as there's so much to read and they come and go very quickly
Good slick website - the big mouseover menus are irritating as there's so much to read and they come and go very quickly
We were promised delivery by 29 April. Eventually we were notified by courier that they would be delivered yesterday, 13 May. Today we still haven't got the delivery
Hello Jon. We are extremely sorry for the poor delivery experience you have had with your order.
Due to unexpected production issues your order was delayed and shipped on 6 May. With a typical transit time of 2-3 days it should have reached you by 10 May.
Once the package is handed over to the carrier, the scheduled delivery date is updated directly by the carrier on their tracking page. It is always an estimate and subject to change due to conditions along the transit route. Nevertheless, we did escalate this to our account manager at UPS.
Per the tracking page, your order was delivered on 21 May. We trust that you are happy with your custom cushion cover. If there is anything else we can assist you with, please do not hesitate to reach us via our 24x7 phone or chat helpline.
Excellent quality and covers fit very well. Order received two days later than expected but from FedEx tracking they arrived a day earlier than FedEx said.
My order was a little late due to the pandemic, but after contacting them, it was resolved very quickly. I am very pleased with the garden furniture covers, fabulous quality and fit perfectly with my measurements
Great experience with my covers being delivered as expected- fantastic quality - would recommend the products
From placing an order until it arrived excellent customer services and absolutely faultless.
The order arrived in great condition and in a fantastic short period of time.
The materials of choice used in the construction of my trike trailer cover are a fantastic quality and also along with its end design and build standards.
I would definitely have no problem in recommending this company to anyone and all of its products.
A very detAiled service to ensure the covers were exactly the right shape and size (which they were!). Delivery was maybe a bit slow, arriving 5 weeks after ordering, but worth the wait.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date


Hello Steven. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cushion cover.
Please accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we assure you we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
Thank you for bearing with us and giving us the opportunity to delight you with our product. We are grateful for your patience and understanding.