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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good clear ordering process, able to to tailor covers to exact size. Thick quality fabric covers definitely protecting garden furniture. Very impressed with the quality and worth the money
Order was placed 26 April.
First delivery date was 14 May was not informed of any delay had to contact you for information.
New delivery date set 24 May did not arrive again no update parcel finally arrived 2 June.
I will not be ordering from you again.
Great service the only issue I have is the size request is not accurate my panels are bigger than I requested but I can adjust the fixings to suite
Hello Brian. Thank you for giving our service a chance. We are glad that we were able to meet your expectations!
As mentioned on the product page:- "The Final size can be +1” to 2” on the Given Width and Length"
We appreciate your willingness to adjust the fixings as desired. If you have additional comments or questions, please do not hesitate to write to us at [email protected].
Needs clarification of final order displaying graphic.
I thought my requirements were clear but took several messages.
Hello Neil. Thank you for the rating and feedback on your recent Coversandall purchase.
We apologize for any difficulties you faced placing your order. Besides providing high quality products, we also want to ensure an easy and intuitive ordering process.
The product page does display the option "Personalize with a LOGO or TEXT" but this was not selected on your order. If you check this box the price is updated instantly so you can make an informed choice.
We hope you find this information useful. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Needs clarification of final order displaying graphic
The covers arrived 1 month late, and costumer support could not provide any update.
Although the title is clear the images are a bit misleading and I was convinced I was going to receive cover+filling, but is cover only. Description should be clearer.
Hello Antonio. Please accept our sincere apologies for the excruciating delay on your order.
Our production continues through the pandemic affecting our production unit, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. We are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
With regard to the product images, it is not possible to show a cushion cover without a cushion inside it. However, we have worked hard to make the order process as transparent as possible. The description prominently displays the text: "We only offer the cover. The insert/cushion pad is not included".
We trust that you are satisfied with the quality of your covers. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.
I've used this company before and was pleased then with a table cover so had good confidence that they would deliver a good product again. This time I had a custom outdoor sofa cover made and as it was unusual dimensions.
I'm so pleased with how it fits and looks so would recommend to anyone.
Online correspondence was good and ordering seemed quite straightforward
Very good experience with the customer services team
Excellent quality covers and a great way to refresh our outdoor sofas
Easy to order with excellent communication to make sure product correct.
Prompt corrections and design clarification. Perhaps a longer delivery than expected
Difficult to get replies to queries, but cover exactly as wanted.
This was a tricky piece of furniture to get right, comprising 9 different pieces to form a semicircular form which when opened up seats 8 people plus coffee table. So measurements were critical. The tool on the website proved invaluable and the cover fits like a glove. Choice of colour and quality of cover were an added bonus.
I would recommend them for regular and complex covers.
This is my second order to Cover & All and I was somewhat disappointed with how long it took to get my order done I had several communications with the design team that frankly don't bother reading the instructions.
Very good and easy to understand web site
Mildly disappointed with the 3 week delay for a co.uk website
Hello Jeremy. Thank you for the rating and feedback.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
Your order was placed on 30 April with Free Shipping for delivery by 20 May. We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped 4 days late and further delayed by 2 days in transit, thus reaching you on 26 May. We understand how this can be disappointing and apologize for the inconvenience.
We appreciate your patience and understanding and are glad that you are happy with your grill cover. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
Mildly disappointed with the 3 week delay for a co.uk website
Easy and ideal for a custom made product. They fit beautifully over our adirondack chairs and even tho we have a stool it also covers the stool when tucked behind the chair, so even more pleased that this can be covered too. The map showing measurements to take when ordering was reassuring too
Clear and easy instructions for ordering
The website was easy to use and gave good advice on measurements. The info was good about the product making it easy to choose. Then ordering and delivery was straightforward. The cover feels like it's good quality material with good zip. Thanks
Love the cover for my Weber grill. Fits perfect. Heavy duty and looks and feels like it will last. Only complaint was with delivery which took a few days longer than expected.
Hello Tom. Thank you for reviewing your recent Coversandall purchase. We are glad that you like your grill cover.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped a week late. We understand how this can be disappointing and apologize for the inconvenience.
Thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
Easy to use website but I was wrong believing this was a uk based company and delivery times were totally unrealistic!
I was promised delivery within 3 weeks but the actual delivery was 12 weeks late!
The cushion covers are excellent quality and fit now they have arrived, Wouid be much better if communication was honest and realistic instead of constant excuses and delays.
Everytime I chased I was given a new date. I ordered on 31st March for delivery on 14th April. My order eventually was shipped on 23rd May & arrived on 26th May!
Hello Karen. Please accept our sincere apologies for the excruciating delay on your order as also for delay in responding to your emails.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked.
Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. For issues that require urgent attention, it is best to reach us via our live phone or chat support helpline.
Your order was placed on 31 March with free shipping for delivery by 14 April (2 weeks). Regrettably, due to unanticipated delay in production it was delivered on 25 May (6 weeks late). We certainly understand how this can be disappointing; per your conversation with our support team did issue an additional 15% on the order.
Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. However, please be assured that we never lie to our customers. Each time you contacted us our support team did mark your order as urgent. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
We sorely regret disappointing you and can only hope our product mitigates some of your dissatisfaction. If you have additional comments or questions, please feel welcome to write to us at [email protected].
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Hello Chris. Please accept our apologies for disappointing you.
Though we make every attempt possible to meet the scheduled delivery date on each order, due to unexpected production issues your order was delayed by a week. We truly regret any inconvenience caused due to this.
As promised to you over the call on 15 May, we did put a rush on your order and dispatched it within 48 hours on 17 May. The tracking information was also shared with you on your registered email address so that you could monitor the progress of the shipment.
Regrettably, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
Per the FedEx tracking page, your order was delivered on 1 June at 12:31pm. We trust that you are satisfied with your custom sun shade. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.