On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was genuinely amazed at the service as I had not previously used this company. My chiminea is an unusual shape and I was expecting a generic cover but they produced one that fitted exactly. They got back to me twice for measurements. I am delighted with the finished product.
My chiminea is a different shape and I'm unsure the cover will work. But the actual ordering experience was good.
Easy to order measuring instructions good.
Although felt like a long wait time for delivery without an update. Had to contact Covers for all to chase up
At which point I was advised delays due to Covid. My orders was expedited and received a few weeks later. Very pleased with finished product excellent fit and professional finish.
Easy to order and great customer service. When one item arrived slightly damaged, a replacement was sent quickly and with no hassle. Products delivered on date specified.
EASY SITE TO USE. CUSTOMER SERVICE ON PHONE VERY HELPFUL.
Made to measure and fits like a glove. Very pleased and thank you.
I ordered some cushion covers on the 4th May and am yet to receive a month later - with no communication regarding delays. I accept that Covid has an impact on such things but the lack of information is unsettling. I have no idea on the quality of the product and am not even sure whether I'll receive the order. Ups tracking has been somewhat confusing with differing messages each day - one day there's an expected delivery date, the next it's check back, then it's we don't know, start a claim to resolve. Complete and utter headwork.
Hello Sarah. We are deeply apologetic for the inconvenience you have faced with your order.
The delivery date on your order was 17 May. Regrettably, due to unexpected production issues your order was delayed by a week and not dispatched until 24 May.
We use global shipping leaders (DHL / FedEx / UPS) for delivery. Understandably, we have no control over the package once it is in transit not the information updated by the carrier on the tracking page. However, we offer our full support in resolving any delivery issues that arise.
Since we haven't heard from the carrier yet, we are escalating this to our account manager at UPS and request you to allow us 48 hours for an update. Please be assured that if the package is declared lost, we will assist you with either a replacement or a refund, according to your preference. Meanwhile if you have further questions, please do not hesitate to reach us via our 24x7 chat helpline.
Quick and easy website, cover made to measure and fits perfectly
Easy to order. Product great and fits my Pizza oven nicely. Promised delivery date slipped, arrived a week later, whilst I was on holiday. Label says made in India, so I guess that is why it was delayed.
Hello John. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad that the custom cover met your expectations.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed by 5 days and further delayed a day in transit. We understand how this can be disappointing and apologize for the inconvenience.
Thank you for bearing with us and giving us the opportunity to delight you with our product. Your patience and understanding are greatly appreciated. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
We wanted a cover that would fit our new BBQ with the side arms folded down. We got the custom made cover in the timescales promised and have found the quality of the cover to be excellent and it's a comfortable fit.
Really good quality didn't realise they came from India hence the delay in arriving. Good value and seems hardy.
I placed my order for delivery at the end of May the delivery was confirmed for the 24th it has still not been delivered, so I will be returning it for a full refund when it does eventually turn up if it does eventually turn up
Hello David. Please accept our apologies for disappointing you.
Though we make every attempt possible to meet the scheduled delivery date on each order, due to unexpected production issues your order was delayed by 4 days. We truly regret any inconvenience caused due to this.
Your order was shipped on 24 May; the tracking information was also shared with you on your registered email address so that you could monitor the progress of the shipment. Per the UPS tracking page, your order was delivered on 28 May at 2:13pm. We request you to check with neighbours or co-workers who may have collected the package on your behalf.
If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helpline.
Helpful member of staff when I phoned to discuss my needs before ordering. Ordering process very simple and now that the items are arrived (ahead of schedule), I am very pleased with the fit and quality.
Helpful member of staff when I phoned to discuss my needs before ordering. Ordering process very simple and I am looking forward to seeing the actual products.
The covers are fantastic - Better quality than the originals which came with our chair set. We are really pleased with them. Delivery was slow but I had been pre-warned of this. We did receive some confusing emails and texts which all stated different delivery dates spanning a two week period.
Hello Anita. Thank you for the rating and feedback on your recent Coversandall purchase. We are happy that the custom cushion covers have exceeded your expectations.
Our covers are all handmade and go through various stages within production. To keep you informed of the progress of your order, our system automatically calculates the estimated delivery date and notifies you when a significant production change occurs. Thus, you received emails with the subject line "Your Order Has A New Delivery Date" - but within the email the new delivery date can be the same (21 May). We apologize if this created any confusion.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed and not shipped until 24 May. We understand how this can be disappointing and apologize for the inconvenience.
Thank you for bearing with us and giving us the opportunity to delight you with our product. Your patience and understanding are greatly appreciated. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
I have received my free bag but I am yet to receive my order. I sent an email via your contact form on the 29th May and have still not heard back with a delivery date. If I do not hear soon I will be forced to inform my credit card provider to start a dispute which I hope does not come to that.
Order ref #CUK*******845 placed 9th May
Good detailed order process and online help. Delivery deadlines were missed and extended multiple times, not good. But the product, when finally delivered, was excellent. Great quality and fit. Worth the wait.
Hello Stuart. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad that the custom grill cover met your expectations.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed. We understand how this can be disappointing and apologize for the inconvenience.
Thank you for bearing with us and giving us the opportunity to delight you with our product. Your patience and understanding are greatly appreciated. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
Good detailed order process and online help. Hope the product matches the process.
The covers are of good quality with a strong zip. Excellent service, would recommend.
I am delighted with the cover for my storage box. Made exactly to the measurements I gave and a very strong long lasting material. Good update on when it would arrive. A couple of days later than original estimate but nothing to worry about
Ordering process was good, they sent an email to confirm dimensions etc which was great. Once confirmed I had a delivery date update which came and went. 2 days after the item was due to be delivered, I contacted them who then gave me tracking details. It took several more days to arrive from India - not what I was expecting. Not impressed that I had to chase them for shipping information and that it also arrived late.
Hello Andreas. Thank you for the rating and feedback. Please accept our apologies for the delay.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed and not shipped until 24 May (which was your original delivery date).
The tracking information was also shared with you on your registered email address the same day it was shipped. We request you to check the spam folder in case you do not find the email in your inbox.
Once again, our apologies for the 4-day delay. We trust that you are satisfied with your custom table cover. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
I had difficulty at checkout as your system would not accept my personal email address, I had to use my work email address and this should not really be used for personal use, I registered for your newsletter perfectly using my personal email...….
Hello Dawn. We are sorry to learn that you faced difficulty placing your order. Besides providing high quality products, we also want to ensure an easy and intuitive ordering process.
We accept all email addresses. If you already have an account with your personal email address you would need to enter your password to continue placing an order using that email address. Regrettably, we are unable to locate any other account matching your name.
If you no longer wish to receive emails on the email address provided with your order, please use the unsubscribe link provided in each email. In case you need assistance, please do not hesitate to reach us via our 24x7 phone or chat helpline. We will be happy to help.
I had difficulty at checkout as your system would not accept my personal email address, I had to use my work email address and this should not really be used for personal use, I registered for your newsletter perfectly using my personal email...….
Exactly what we ordered, made with quality materials. Excellent product!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angela. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad that the custom cushion covers met your expectations.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed. We understand how this can be disappointing and apologize for the inconvenience.
Thank you for bearing with us and giving us the opportunity to delight you with our product. Your patience and understanding are greatly appreciated. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.