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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Was told it was out for delivery a week ago and I am still waiting - needed for yesterday so too late now...
Poor delivery service, 4 dates given b4 turning up.
Material ok but the workmanship was low quality the sail is misshapen.
Hello Dennis. We are sorry to note your disappointment.
Per your order confirmation email, the delivery date on your order is 24 May. This date never changed and we are unable to locate any communication from our side that mentions a different date.
Though we make every attempt possible to meet the delivery date, due to unexpected production issues your order was dispatched 2 days late. We apologize for any inconvenience caused due to this.
Additionally, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we display a note on the Shopping Cart page, just below the shipping method. We also do not have control over the scheduled delivery date displayed by the carrier on their tracking page; that date is an estimate and subject to change due to issues in local transit routes.
Each cover is handcrafted by meticulously following the measurements and instructions you provide. Your order is for a Custom Triangle Sun Shade and the final shape of the product is shown in the example pictures. Your order confirmation email lists the size you have ordered. Kindly compare the measurements with the size of the sail you have received. If you find a discrepancy, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any product that has not been fabricated as ordered.
Easy to use site, very flexible with two levels of checking the cover dimensions before shipment.
Website for ordering was reasonably easy to navigate and order the correct size required. We were given an estimated delivery date but could pay for express delivery. We decided to pay for express delivery because it was for a newly refurbished shop which was due to open. We got confirmation of our order and we thought all would be ok. We waited, and waited and waited about 10 days after the due date we decided to email and ask where the cover was. It took less than 24hrs to get a reply and guess what it had been dispatched and we now had a tracking number. We looked it up and found the cover was coming from India and was now in a dock in India. When we ordered the cover we believed it was already in the UK and was made in the UK. It took a further 2 weeks to arrive. Had we known it wasn't being made in the country we wouldn't have ordered it. We had been misled by Cover & All UK. Will never use again
Hello Peter. We are truly sorry that your experience with us was not satisfactory and apologize for the delay on your order.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
Per your order confirmation email, the delivery date on your order is 17 May. We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed; it was dispatched on 25 May and delivered 7 days later on 1 June. We understand that you paid for Priority turnaround which we did not fulfil, so we have submitted a refund for your shipping charges. Please allow up to 7 business days for it to be processed.
We sorely regret disappointing you and hope our product mitigates some of your dissatisfaction. If you have additional comments or questions, please feel welcome to write to us at [email protected].
Works well to cover our prysm skylight. However, delivery expected 18th then changed to 24th which changed on the morning of 24th to 28th. Went for the tuff (extreme weather) material so real test will be if it doesn't get blown off in strong weather
Hello Christy. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad you like the custom skylight cover.
The delivery date on your order was always 24 May and it is also mentioned on your order confirmation email. Regrettably, due to unexpected production issues your order was shipped 4 days late and further delayed by 2 days in transit, thus reaching you on 1 June. We understand how this can be disappointing and apologize for the inconvenience.
Cover Tuff is our toughest, heaviest material so in terms of durability there will be no issues. We see that you have selected drawstring as the tie down option. Kindly ensure these are used to secure the cover tightly.
If you face any issues with the product, please do not hesitate to write to us at [email protected].
So far everything easy to use with clear instructions very easy to put up
Very happy with product
So far everything easy to use with clear instructions
Great service and good value. Quick easy and simple to navigate and order via the website. The team checked the dimensions on several occasions and my fire pit cover arrived, as promised. Well done Cover & All UK.
Quick easy and simple to navigate and order via the website.
A smooth straight forward process in placing the order,
A smooth straight forward process in placing the order,
I used the cover&all chatline to change the delivery date as I was going to be away on the one given to me. I was told this had been done. As I received no further info about a new delivery date and it was getting close to me going away I telephoned to check and was told that yes, my account info showed that I needed delivery after 2 June. When I got home I find delivery has been attempted on 28 May and I have to go pick up my parcel. Not at all happy with this service.
Hello Mandy. We are so sorry for the inconvenience you had to bear!
While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. We have identified the error due to which this instruction on your order was overlooked. Appropriate feedback has been shared with the team members.
Going forward may we request that you contact us with any delivery issues that arise? Had we been contacted we would have gladly requested UPS to make another delivery attempt.
Once again, our sincere apologies for the oversight. We trust that you are satisfied with the quality of your custom covers. If you have additional comments or questions for us, please feel welcome to write to us at [email protected].
Ordered our item and was sent quickly, unfortunately the stitching on the item was poor and the D rinds split within the 1st day. Email the company with photo's of the defective stitching but have not received any update from them.
Easy to order and everything that we needed
Easy to use bespoke choices with welcome introductory offer.
Easy to use bespoke choices with welcome introductory offer.
Was informed if a delivery date in the future (about 18 days) waited because I though, it's being made to measure. Delivery date came and went!
Phoned up to find out what was happening. Nice lady, She was Indian. I was shocked to find everything is made in India. Not U. K. She blamed Covid, which made me see RED!
If there is a delay, just tell me so I-know what's going on!
She said she push the order through for me and after that (whenever that might be!) Delivery would be four days. From India, I wasn't convinced.
The day after, I received an email, at least they commented, then my order camera week later.
It's if a good quality, but I wouldn't use them again, I don't trust them!
Hello Jo. Please accept our apologies for the delay on your order.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed and dispatched 3 days after your original delivery date.
We sorely regret disappointing you and hope our product mitigates some of your dissatisfaction. If you have additional comments or questions, please feel welcome to write to us at [email protected].
It was easy and clear enough to order a made to measure cover. Mine was a very basic cover. I'm not sure how easy it would be fir something more I plicated
I over estimated on the size I needed and understood you also allowed extra, however it's a tight fit. Perhaps it will get looser with use. Otherwise it it appears to be well made
Hello Geoff. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad you like the custom table chair set cover.
Each cover is passionately handcrafted by meticulously following the measurements you enter while placing the order. Your order confirmation email lists the measurements you provided for your cover. Kindly compare the ordered size with the cover you have received. If you find any discrepancies, please take a picture of the cover showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.
Very easy and a good discount was available. Slightly odd that measurements are required in inches rather than centimetres...
Very easy and a good discount was available. Slightly odd that measurements are required in inches rather than centimetres...
I stacked up the garden chairs on the patio and took the overall measurement. Now I can leave them outside all spring/summer with the cover on them and not have to faff around in a rush getting extra chairs and cushions out of the shed when we have visitors unexpectedly. Great job.
Measuring was easy and the cover delivered fits very well. Was delivered three days later than cited but that is not really a problem and likely to be an issue with the courier.
Good quality. Only issue is the width is wider than ordered even though I made allowance as recommended.
Good value web site... ordered the heavy duty cover for our new garden furniture. Quality & size are very good. Only problem was lack of communication re a delay in the delivery date. It was sorted out during an online discussion with customer services, after a long, fruitless wait on the telephone. Didn't realise the covers were actually made up in India & obviously delivery was affected by COVID. The customer service representative on line was very helpful & expedited my order. He also gave me a tracking number so I could be kept up to date with delivery progress. The delivery only ended up being 1 week later than expected so not too bad.
Quick and easy to use. Just choose the size, choose the quality of fabric and choose your fastenings. Can't go wrong!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David. Though we make every attempt possible to meet the delivery date, due to unexpected production issues your order was dispatched 2 days late and further delayed in transit. We apologize for any inconvenience caused due to this.
Additionally, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we display a note on the Shopping Cart page, just below the shipping method. We also do not have control over the scheduled delivery date displayed by the carrier on their tracking page; that date is an estimate and subject to change due to issues in local transit routes.
Your patience and understanding are greatly appreciated. We see on the UPS tracking page that your order was delivered on 11 June and trust that you are satisfied with your custom table cover. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.