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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The site was easy to navigate, the options are extensive, the whole process was very smooth. I ordered two vinyl cover for machinery in my workshop, one rectangular the other cylinder. They are such good quality and very well made.
Covers are well made and fitted perfectly. Very happy with the colour of the material too
Was emailed with a date for delivery, did not arrive, called customer service to be told that the system was down and they would call back in 1-2 hours, still waiting for call. Went in on line chat, better service after a manager called BUT STILL WAITING for my 10% refund to be paid! Surprisingly after speaking to a manager my covers arrived in a few days
Very good product just not as dark as we thought more see through thought they were solid black in colour
Hello Hayley. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like the custom fence screens.
As mentioned on the product page, these screens are available in 130 GSM mesh fabric with approx 90% (Black) & 85% (Olive Green) transparency ratio. The colour we have shipped is indeed black; due to the perforations it may not look jet black.
For a fully opaque screen, we have a separate product page:
https://www.coversandall.co.uk/heavy-duty-custom-fence-privacy-screens.html
If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.
Very supportive and intuitive website
Lead time of approx 4-6 weeks is a bit of a challenge
Very supportive and intuitive website
Excellent service, accuracy and quality. I needed a large transparent side wall for an oak frame outbuilding with a very specific cut-out in one corner, so I was a little concerned they'd get it right. After sending my requirements they sent me back a drawing of the proposed side wall, which gave me chance to change a small detail. Five days later the side wall arrived in perfect condition and exactly as per the drawing. Ordering bespoke items online is always a little concerning but I would not hesitate to order from them again based on my experience. And the pricing is pretty good too!
When we arranged to get a cover made for a unique style of table, we had assumed there would be some extra material as the dimensions were pretty awkward. We sent a photo and the dimensions we were happy with. Cover & All replied several times to ensure the cover was totally perfect. It arrive and we were delighted, really exceeded our expectations! Thank you!
Its my second experience with covers & all. First time some large garden furniture covers, which were great and this time asked for a tester for a new cushion cover for the garden suite. Looks and fits a treat so will be now ordering the full recover.
Its my second experience with covers & all. First time some large garden furniture covers, which were great and this time asked for a tester for a new cushion cover for the garden suite. Looks and fits a treat so will be now ordering the full recover.
The covers for the Weber Smoker and BBQ are both cheaper and of better quality than the branded covers that came with the products.
After a couple of late delivery dates. I must say the product itself was well worth the wait
Hello Donna. Thank you for taking the time to share your feedback with us. We are glad to learn that you are happy with your custom cushion covers.
We apologize for the difficulties you faced trying to reach us. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
Please also accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. We assure you we are hard at work at resolving these issues so that we can return to meeting timelines on all orders. Thank you for bearing with us and giving us the opportunity to delight you with our product.
We are grateful for your patience and understanding and hope to have another opportunity to serve you in the future. Thank you for choosing Coversandall.
Easy to order. Chose the fabric, measured my cushions and placed the order. Really pleased with the quality. One thing I did notice on arrival of my covers, they were quite smelly but after 4 days out in the garden the smell is fading.
Hello Andy. Thank you for taking the time to review your recent Coversandall purchase. We are glad that your custom cover met your expectations.
We apologize for any issues you faced with the delivery of the product. Regrettably, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
However, our support team is available 24x7 via our phone and chat helplines for any assistance you may need, including assistance with delivery problems.
Great product but had no idea it was manufactured in India which meant carbon footprint was far too high..
Hello Wilma. Thank you for taking the time to share your feedback with us. We are glad to learn that your custom cushion covers met your expectations.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
Your concern about the carbon footprint is appreciable. We partner with global shipping leaders who are equally passionate about offsetting their carbon emissions. For more information you can visit these links:
http://www.fedex.com/sc/about/sustainability/environment.html
https://dhlguide.co.uk/sustainability/
Fantastic experience. They were happy to accommodate all my specific requests with a follow up to ensure all was correct. Fast, friendly, great product
Bought a custom table cover last summer, excellent. Just bought a solution to the problem of rainwater pools in 'hollows' of the cover - air bags - great idea! I can get the wooden frames I was using back!
Bought a custom table cover last summer, excellent. Just bought a solution to the problem of rainwater pools in 'hollows' of the cover - air bags - great idea! I can get the wooden frames I was using back!
Took more than a month to complete order, then given a delivery date, which was to be signed for, So I remained at home for three days until it eventually arrived.
However, when it did arrive the Drawstrings were only on two corners, and as live on the coast and winds can be high it's unlikely to stay in place in my opinion. Bec
Hello Ian. Thank you for taking the time to share your feedback with us.
Your order was placed with Standard Ground shipping for delivery by 21 May, and the delivery date was revised to 26 May upon your approval of the final drawing. Though we make every attempt possible to meet the delivery date, due to unexpected production issues your order was dispatched and delivered 2 days late. We apologize for any inconvenience caused due to this.
The tracking information was shared with you on your registered email address so that you could monitor the progress of the shipment. Regrettably, we do not have control over the scheduled delivery date displayed by the carrier on their tracking page; that date is an estimate and subject to change due to issues in local transit routes.
With regard to the drawstrings, we offer several tie down options to choose from while placing your order. Grommets are recommended for windy areas so that in addition to the tie down we provide, you can use a rope to further secure the cover. We also provide a Special Request box in which you can mention important points and instructions. In the absence of any such notes, the cover is fabricated using our default practices. Per the reference picture you attached and the size of the cover ordered, the drawstrings we have provided should be sufficient. Kindly ensure they are pulled taut to secure the cover firmly. If you face any issues, please do not hesitate to write to us at [email protected]. We will be happy to assist you.
Ordering process was straightforward. The seat covers arrived within about 10 days. Quality is good and all of the seams appear strong and well put together. I'm hoping for many years of use from them!
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Hello Sue. We are sorry to learn that our service did not meet your expectations.
Please accept our apologies for not being able to call back within the promised timeframe. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped a week late. We understand how this can be disappointing and apologize for the inconvenience.
Per our records, our chat associate as well as the manager you spoke with, did advise that your order was already packed and awaiting pick up by the shipping carrier. Thus, the conversation with the manager had nothing to do with the package arriving a few days later. The 10% refund was processed on 8 June via transaction ID nh7ktb6k-refund. Thank you for your patience and understanding.
We sorely regret disappointing you and hope our product mitigates some of your dissatisfaction. If you have additional comments or questions, please feel welcome to write to us at [email protected].