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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Straightforward ordering process. Subsequently told that delivery would be a month hence, I then learned the tarp was being made in Georgia (USA) I had thought from the website I was dealing with a UK based company. In the event the delivery was brought forward and I am satisfied with that
Ordering was easy. Inches instead of cm which threw me for a minute. Buying procedure is structured and simple. Would buy again.
Ordering was easy. Inches instead of cm which threw me for a minute. Buying procedure is structured and simple. Would buy again
I was looking online for windbreak material for my gazebo and found Cover and All. I needed a made to measure product and was so impressed when it arrived I ordered two more of a different size.
Excellent site, easy to order even though I had 4 custom made covers which were not straight forward to measure. Excellent diagram with clear instructions for extra measurements. Arrived, right colour, fit perfectly and half a previous estimate from another supplier!
So far so good, clear explanations to order. If everything else goes so well I'll be impressed and leave a great review.
Great product just bad commutation skills will use again
Hello Keith. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cushion covers.
Please accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we assure you we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
Thank you for bearing with us and giving us the opportunity to delight you with our product. We are grateful for your patience and understanding.
Great to find a company that can offer covers in all sizes - the quality of the one we received was great.
If I had one negative it was the timing. The website had one date when ordering, then that changed as soon as we ordered and then it was later.
Hello George. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad we were able to offer what you were looking for and that the custom cover has met your expectations.
The delivery date is shown on our website during checkout, once you have entered your shipping address including postal code. It is fetched automatically from our shipping partner's server based on defined production time. Per your order confirmation email, the scheduled delivery date was 20 May.
Our covers are all handmade and go through various stages within production. To keep you informed of the progress of your order, our system automatically calculates the estimated delivery date and notifies you when a significant change occurs. Thus, you received an email with the subject line "Your Order Has A New Delivery Date" - but within this email the new delivery date was the same (20 May).
Regrettably, due to unexpected production issues, we were unable to ship your order until 21 May, so it was delivered on 25 May. We apologize for the delay and appreciate your patience and understanding.
Ordered to match an 8 seater round cover bought last year. Sent off drawing with dimensions and waited about a month for it. Absolutely delighted. Perfect fit, easy to put on and take off and excellent value.
It was so easy to order the covers, they fit perfectly and I chose the colour sky blue which looks great. They were also really helpful because I realised a made a little mistake with one of the measurements and they were able to change this for me as they hadn't started making that one yet, it was much appreciated!
Ordered a bbq cover from covers and all and as expected the cover arrived exactly to the dimensions I requested. I say as expected because I had previously purchased a cover from them for our garden table and chairs which like this bbq cover was a perfect fit and made from the same robust, waterproof material.
I found the communication poor with the company as the items didn't arrive on the date stated on my email, I rang the company only to be told they were not ready! Rang again and given a new date for delivery which they did arrive on the said date but was a little too late after the event that I wanted to use them for. One of the cushions was marked upon arrival so had to be cleaned before being used!
Great product and well made. First class service, I made a mistake when I measured my BBQ, this error was picked up by the staff, who sent me a query email, it was then that I saw my mistake which I rectified. I cannot fault Covers & All UK and have no reservations in recommending their products.
Great product and well made. First class service, I made a mistake when I measured my BBQ, this error was picked up by the staff, who sent me a query email, it was then that I saw my mistake which I rectified. I cannot fault Covers & All UK and have no reservations in recommending their products.
Easy to order, on time and better quality than the original covers they were replacing on my outdoor sofa furniture
Only ordered so far - but the website was intuitive and helpful.
Better quality than the ones I took off really pleased and completely waterproof
So far so good. More expensive than I thought, but hopefully will be worth it.
These covers look very strong and well made. They look good and very substantial. If I have one small criticism, it would be the drawcords at the bottom. They are quite hard to pull tight.
So far so good. More expensive than I thought, but hopefully will be worth it.
Order one cover for our new patio set. Putting in the measurements online and choosing the different options was very easy. Cover arrived in a reasonable of time and are very happy with it.
Sraightforward order process and delivered early! Cover supplied was exactly as expected and a perfect fit. What more can I say?
Delayed twice and significantly delayed, each time we had to chase. The second delivery date was missed as the covers hadn't even been made it!
First time using you and found ordering simple.
I ordered a large outside cushion cover for a dog bed. It arrived sooner than expected and was made to a very high standard and fitted perfectly. I found the product to be good value for money.
I have previously ordered dog crate covers from the company and these are also great. Wipeable and were not at all expensive compared to some other options on the market. A very good company to deal with. 5*
I ordered the top of line fabric and custom decal, very good quality and build. Will last years,
Good quality material and the ability to order the exact size for your needs. I've used my cover to create an awning in front of my garage so that I can keep working just outside the door when I am busy. No more looking at the incoming weather - I can carry on now without having to pack up my tools! BLISS!
Nice easy website that allows specific measurements to be in put.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicholas. Thank you for reviewing your recent Coversandall purchase.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
We offer multiple turnaround options - Standard Ground, Express, and Priority. The quicker delivery options include rush production charges that guarantee your order will be fast tracked and processed ahead of other orders with regular turnaround. The delivery date and cost associated with each option is displayed during checkout so you can make an informed choice. The date for each shipping method is a complex calculation based on several factors, primarily your cart items, our current production queues, and the transit time returned by our shipping partners' servers.
Per your order confirmation email, your order was placed on 15 May with Standard Ground shipping for delivery by 14 June. Nevertheless, for your satisfaction we upgraded your order to Priority at no extra cost and were able to deliver it by 25 May. We trust that you are happy with the product. Please feel welcome to reach us via our 24x7 phone or chat helpline in case we can offer any assistance.