Cover & All UKReviews 14,195

Cover arrived to the wrong measurements. My logo was printed to a sewn on patch of material on the cover.
The size was wrong even tho I gave the measurements exactly.
Poor advice by the online chat also resulted in the cover being unsuitable.
I wanted a refund. It takes 2 or 3 days to get a reply.

Still waiting.

Every thing turned up exactly the sizes i asked for and they kept me informed about when they would turn up.

Really good quality made covers thick material and strong zip- just the colour we wanted charcoal!

I can't remember the details but I recall having a huge problem working through the online questionnaire in order to place the orders. I eventually found a live person to help and even then we still got it wrong. A credit of £76.07 is due. I was buying on someone else's behalf and I have to frequently ask if the credit has come through. So far he hasn't seen the statement: order placed on 23 June. Today: 9 July. Can't you do what some companies do: they put the payment in a suspense account until the product is ready for despatch? This way the right amount is known and the product is known to be ready.

We ordered outdoor curtains to go around our hot tub for the winter months, the product is fantastic quality, we would have no doubts to order from them again.

Great customer experience, I changed my order 3 times in one day and it was no problem! Item arrived on time and better than expected. Would not hesitate to buy again or recommend.

So helpful on the chat to make sure I was ordering the correct thing.

The qhole experience was brilliant. They communicated well and the products I received is top notch.

Great help on determining the exact measurements to make for a custom fit sail/awning. The shape needed was not a rectangle due to the nature of the decking design. Product arrived and is fantastic quality.

The company were very helpful with the measuring, and made sure my measurements were correct.

Perfect fit and quality cover
Great service and value

Very quick and efficient service. Great communication and helped with my bespoke cover requirements. They arrived a week early and were exactly what I'd hoped for. The fit to my existing cushions was perfect and the cover material was really nice and thick. Good quality zips and stitching as you'd expect.

I needed 4 covers that were well fitting and heavy duty. We get hammered by wind here and so precious covers haven't worked.
The team got in touch with questions re the shape of furniture and adjusted my initial measurements with some great improvements.
The covers have arrived and fit snugly and look great. We're delighted.

Easy ordering and arrived well before estimated delivery date.

I am so happy with my new covers, the service was great as was the communication throughout. I received my covers really quickly and they look brilliant.

Just a few measurements and few more clicks and we were done

I'm pleased with the product, I'm pleased with the price - and I am VERY pleased with the customer service. They helped me resolve an error on the shipping address (my mistake) after the product was shipped. Well done to all the team - especially their courier FedEx.

Easy to use site, and quick on delivery. Really pleased with the end products. Thank you.

As we had just bought a new garden dining set I needed a heavy duty cover as all the previous ones lasted about 2 years and then were no longer waterproof. I choose the heavy duty Cover Max and looks to have been a good choice as it looks and feels heavy duty.

Good points:
-> Material is heavy duty which am hoping will give long term protection.
-> variety of materials (Light, medium and heavy weight) with corresponding cost tiers.
-> Speed of delivery - You can pay for speedier delivery but I opted for standard delivery and was quoted 14 days but it arrived much earlier and I was kept informed of the shipment throughout.
-> Price was not much more than equivalent covers that I searched for.

Points to improve on:
-> Most of the world has gone metric since a long time yet the website makes you enter measurements in inches. Nowadays a website should be able to convert from metric to imperial.
-> Leaving a review from the website should be a really easy process, yet the chat bot on the website is unhelpful. If you want to verify that this is a genuine review then by all means let me leave a review after logging into the website like Amazon do.