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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Order description wrong
August 7, 2021
Updated review

Ordered patio curtains with grommets along the top and velcro loops on each side, I even phoned to make sure that the loops were for going around the posts which was confirmed, when they arrived they didn't have loops but self adhesive velcro strips down each side full length, which you have to stick onto the posts, not what I ordered.

Date of experience: July 8, 2021

Andrew was very helpful
June 24, 2021
Previous review

Andrew was very helpful

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Delivered as promised in timely mannerist. Used for covering leakfull shed roof. Seems to be good quality. Very strong large eyelets, handy for stretchmode, as it comes folded in a Square. Deep joy

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Garden furniture covers
July 8, 2021

Good company to deal with when ordering and the cover is in place and a fantastic fit plus very sturdy the way it's constructed. I am really pleased with the decision going with this company.

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Very pleased
July 8, 2021

Although this was my second attempt ( I must have given the wrong measurements with first order so double check!) I'm very pleased with my outdoor table cover. Well made, fits well and second order was very quick in arriving

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Large covers for garden furniture
July 8, 2021
Updated review

Site was comprehensive, and still easy to navigate and find what i wanted. It was very helpful with sizing guides and options, introducing ideas i had not thought of.

Date of experience: July 8, 2021

Great site, helpful, informative, easy to navigate
June 19, 2021
Previous review

Great site, helpful, informative, easy to navigate

Date of experience: June 19, 2021
GB
1 review
0 helpful votes
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Easy to order online, was given an estimated delivery date but it arrived earlier than expected. Great product. It's been well used already due to the heavy rain we have had and it's kept the table lovely and dry. We chose the one with drawstrings. Which make the fit perfect and not likely to blow off in a hurry. Would definitely recommend.

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Patio seat cushion covers
July 8, 2021
Updated review

Easy to follow instructions throughout the whole site, excellent updates as to when covers expected. Really excited when they arrived early.

Date of experience: July 8, 2021

Easy to follow instructions throughout
June 18, 2021
Previous review

Easy to follow instructions throughout.

Date of experience: June 18, 2021
GB
1 review
0 helpful votes
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Perfect
July 7, 2021
Updated review

Very easy to order, the price was good and the cover fitted perfectly.

Date of experience: July 7, 2021

Very easy to order
June 21, 2021
Previous review

Very easy to order.

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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Great cover!
July 7, 2021

Lovely design, fits perfectly and most importantly, the cover is waterproof :)
High recommended

Date of experience: July 7, 2021
GB
1 review
0 helpful votes
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Which country are they based
July 7, 2021

Ordering no problem, as was asked if the sizes WERE correct and checking one was wrong.So good that the company is making sure. I was confused with the address of the company as it says its a holding in company in the UK, so I called them and a lady explained that the covers are made in Atlanta.
So how is it the package came from Asia?

Date of experience: July 7, 2021
GB
1 review
0 helpful votes
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Mis informed
July 7, 2021
Updated review

My item was not made to the size l had requested. The item did not have any leeway ( as promised). The customer service was distant. Getting info from this firm was difficult

Date of experience: July 7, 2021

Great tailored service
June 18, 2021
Previous review

Great tailored service

Date of experience: June 18, 2021
GB
1 review
0 helpful votes
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Fast
July 7, 2021

Fast and efficient good quality thanks for a quick delivery

Date of experience: July 7, 2021
GB
1 review
0 helpful votes
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Pool table cover
July 6, 2021

Perfect custom made gift only draw back was the delivery date

Date of experience: July 6, 2021
GB
1 review
0 helpful votes
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Promised +1" - 2" leeway did not happen. Some dimensions were less than requested.
To my horror one cover would not open easily - there was a lump of used pink chewing gum inside stuck to 2 sections.
Still waiting a response from Manufacturer.

Date of experience: July 6, 2021
Banner B. — Cover & All UK Rep
over a year old

John, we are greatly sorry to note the inconvenience and disappointment faced with this order. Though our team usually ensures that the goods are made to the required standards and examines them critically before shipping them out, we acknowledge that we missed on many counts in this case; hence we apologize. Given the findings of this case, our complaints team has initiated a full reimbursement for this order. This will be processed within the next few business days.

GB
1 review
0 helpful votes
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Patio sofa cover
July 6, 2021

With the patio sofa being a corner unit, Cover & All UK clarified the corner dimension before making the cover which is a perfect fit.

Date of experience: July 6, 2021
GB
1 review
0 helpful votes
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As it says on the tin
July 6, 2021

Needed two covers for my gazebo, only ordered one as to find out the quality. I ordered the clear see through screen, quality is 100% as is the workmanship, I paid extra for webbing and gromits a d for quicker delivery, arrived on time, I'm now awaiting the second one as I ordered it as soon as my first one arrived, overall 10 put of 10. Would have no hesitation in ordering again.

Date of experience: July 6, 2021
GB
1 review
0 helpful votes
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BBQ Cover
July 6, 2021

Ordering online was easy.
Arrived within timescale advised at point of order.
Well packaged. Very pleased with product and service.

Date of experience: July 6, 2021
GB
1 review
0 helpful votes
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Great
July 6, 2021

Easy to use the web page for measuring and fabrics then get a price on what I chose

Date of experience: July 6, 2021
GB
1 review
0 helpful votes
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Hooks not available
July 6, 2021

The item purchased is very good but unfortunately I could not purchase it until I found the curtain hooks to fit the runners inside of my gazebo. When I asked if these were supplier was told they would not be a simple check on the Internet found them and they were delivered prior to the delivery of this product.

It seems rather strange to me that knowing that such a product needs the hooks, to hang the curtains that you would not at least have some form of facility available or information where they could be purchased.

Date of experience: July 6, 2021
GB
1 review
0 helpful votes
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Don't believe what you see on the website
August 5, 2021
Updated review

Dissatisfied with the product and very dissatisfied with the response when complained

Date of experience: July 6, 2021
Banner B. — Cover & All UK Rep
over a year old

Tony, we are sorry to note your disappointment with the order. Sadly, the order confirmation email suggests that the tiedown opted for the umbrella/parasol covers was split velcro with grommets; hence, the cover was made per the ordered specifications. Covers&All reserves the right to make alterations to its website, content, promotions and terms of use from time to time, but we surely go by the record and do uphold a request or rectify an error subject to the evidence available in our records. Unfortunately, as there is no indication of a zipper being requested for the said order, we are unable to offer a free replacement with the zippered tiedown or a refund to any degree.


Don't believe what you see on the website
August 4, 2021
Previous review

Dissatisfied with the product and very dissatisfied with the response when complained

Date of experience: July 5, 2021