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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Ordered patio curtains with grommets along the top and velcro loops on each side, I even phoned to make sure that the loops were for going around the posts which was confirmed, when they arrived they didn't have loops but self adhesive velcro strips down each side full length, which you have to stick onto the posts, not what I ordered.
Delivered as promised in timely mannerist. Used for covering leakfull shed roof. Seems to be good quality. Very strong large eyelets, handy for stretchmode, as it comes folded in a Square. Deep joy
Good company to deal with when ordering and the cover is in place and a fantastic fit plus very sturdy the way it's constructed. I am really pleased with the decision going with this company.
Although this was my second attempt ( I must have given the wrong measurements with first order so double check!) I'm very pleased with my outdoor table cover. Well made, fits well and second order was very quick in arriving
Site was comprehensive, and still easy to navigate and find what i wanted. It was very helpful with sizing guides and options, introducing ideas i had not thought of.
Great site, helpful, informative, easy to navigate
Easy to order online, was given an estimated delivery date but it arrived earlier than expected. Great product. It's been well used already due to the heavy rain we have had and it's kept the table lovely and dry. We chose the one with drawstrings. Which make the fit perfect and not likely to blow off in a hurry. Would definitely recommend.
Easy to follow instructions throughout the whole site, excellent updates as to when covers expected. Really excited when they arrived early.
Easy to follow instructions throughout.
Very easy to order, the price was good and the cover fitted perfectly.
Lovely design, fits perfectly and most importantly, the cover is waterproof :)
High recommended
Ordering no problem, as was asked if the sizes WERE correct and checking one was wrong.So good that the company is making sure. I was confused with the address of the company as it says its a holding in company in the UK, so I called them and a lady explained that the covers are made in Atlanta.
So how is it the package came from Asia?
My item was not made to the size l had requested. The item did not have any leeway ( as promised). The customer service was distant. Getting info from this firm was difficult
Promised +1" - 2" leeway did not happen. Some dimensions were less than requested.
To my horror one cover would not open easily - there was a lump of used pink chewing gum inside stuck to 2 sections.
Still waiting a response from Manufacturer.
With the patio sofa being a corner unit, Cover & All UK clarified the corner dimension before making the cover which is a perfect fit.
Needed two covers for my gazebo, only ordered one as to find out the quality. I ordered the clear see through screen, quality is 100% as is the workmanship, I paid extra for webbing and gromits a d for quicker delivery, arrived on time, I'm now awaiting the second one as I ordered it as soon as my first one arrived, overall 10 put of 10. Would have no hesitation in ordering again.
The item purchased is very good but unfortunately I could not purchase it until I found the curtain hooks to fit the runners inside of my gazebo. When I asked if these were supplier was told they would not be a simple check on the Internet found them and they were delivered prior to the delivery of this product.
It seems rather strange to me that knowing that such a product needs the hooks, to hang the curtains that you would not at least have some form of facility available or information where they could be purchased.
Dissatisfied with the product and very dissatisfied with the response when complained
Tony, we are sorry to note your disappointment with the order. Sadly, the order confirmation email suggests that the tiedown opted for the umbrella/parasol covers was split velcro with grommets; hence, the cover was made per the ordered specifications. Covers&All reserves the right to make alterations to its website, content, promotions and terms of use from time to time, but we surely go by the record and do uphold a request or rectify an error subject to the evidence available in our records. Unfortunately, as there is no indication of a zipper being requested for the said order, we are unable to offer a free replacement with the zippered tiedown or a refund to any degree.
Dissatisfied with the product and very dissatisfied with the response when complained
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date


John, we are greatly sorry to note the inconvenience and disappointment faced with this order. Though our team usually ensures that the goods are made to the required standards and examines them critically before shipping them out, we acknowledge that we missed on many counts in this case; hence we apologize. Given the findings of this case, our complaints team has initiated a full reimbursement for this order. This will be processed within the next few business days.