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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Excellent service and finished product. The chairs in particular were an unusual shape when stacked but after a number of emails to confirm sizes the fitting was perfect.
Grand only I assumed by ticking boxes for material and colour@ the start
the rest of my items would have been the same. Because I spent so much time double checking sizes I neglected the fact that each item was a diff material and colour thus my curved unit has 4 diff shades and strength of material. My own fault!. Quality of each item and fit good but looks wrong
Easy instructions re measurements order placement straightforward. Good site to navigate
Everything about this experience has been poor, from the first order to the feedback site - this is the second time I've had to do this review as the first one disappeared. The couriers invented "problems" to justify the 10 day delay in delivery, the company blamed "these difficult times" to justify everything, and the product when it arrived is very cheap and plasticky - not robust and solid looking in their photos. The tree does fit but I can't see it lasting long.
Good site- useful info and simple ordering system. Arrived in good time. Perfect for use age.
Very please with the seat covers, very well made, good quality, quick service.
From the ordering to delivery, brilliant service, product came early, well before the date given.
I am absolutely delighted with my new seat and back cushion covers for my outdoor sofa set. The fit is spot on and the covers are very well made. And an excellent price too. I am a very satisfied customer and am already telling friends about these great products. Many thanks
Quick and efficient service. Covers fit perfectly and colour perfect
The outdoor cushion covers I ordered are even better than expected. Custom made to our requirements and the quality is exceptional. Thank you so much
Easy to order, great quality and absolutely perfect fit
Very pleased with purchase. Good quality product really good material. Good helpful company to deal with.
Would highly recommend and use in future.
Rubbish - no overhang as mentioned when you work out your sizing. If I had known it was going to be cut to the exact dimensions, I would have allowed a tolerance but their website claimed that 2" would be factored in.
Mark, we are sorry to note your disappointment with the product. Our page for Pergola Covers does give an indication of how the finished product might look like. It's a tarp like fabric that's used to cover the roof of a Pergola. Our product page tells that a leeway would be added to the overall width or depth but this does not refer to an overhang. However, given that your product was manufactured to ordered dimensions, and without the suggested leeway we would be happy to reimburse 10% of the product cost which can either be offered as a store credit or as reimbursed to your payment instrument. We believe this would be a fair compensation for such an error. Please connect with our team at [email protected] and draw reference to this conversation so that we can have it applied to your account (or order). Regards
Easy to order - lets see what they look like and how they fit. Having received my order I couldn't be more pleased - they look great, fit great and are excellent quality
Easy to order - lets see what they look like and how they fit
I was a little sceptical after reading reviews after I had placed my order, however my sail arrived 10 days before expected! The material is a great quality, and the sewing is a very good standard. I worried as all 3 sides had different measurements, wether it would fit correctly, but it does and it looks fantastic.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Stephen, we are sorry to note your disappointment with the Christmas Bag product ordered with us. Please note that the thumbnail images of the fabrics under the fabric selection pane of our product page and the description provided under Our Fabric section of our website does inform one of the nature of materials employed in manufacturing our goods. Per our records, your order was submitted on July 1,2021, for delivery by July 23,2021, whereas it was shipped from our warehouse on July 3,2021, and delivered to you on July 14,2021. The FedEx tracking page history and notifications from our courier testify that this shipment was held at the Enfield facility from July 8 to July 13 for local and operational issues before being forwarded for delivery the following day. Hence, we do not observe an error on our part.