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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We have had our garden chairs for quite a few years now, probably more than ten. They are plastic rattan and aluminium frame so nothing really to rot. Unfortunately the same cannot be said about the cushion covers.
The seats are odd shape with the width at the back shorter than the front.
Found Cover and All in a search and they can do covers only for lots of different shape seat pads and covers.
Put in the dimensions for covers only and the price came out quite high but I thought I would give them a go anyway.
Now I have received them I can see why the price is quite high. Well made, strong waterproof material, exactly to my dimensions and the rear zip looks very robust.
Delivery was in less than a week which considering they are custom made is plenty acceptable.
So glad I did try them. Quality and delivery timescales would be hard to better.
Website was a bit frustrating when trying to add second item
Website was a bit frustrating when trying to add second item
Looking forward to receiving this product for our outdoor gazebo, The web site worked very well for us, easy to use and the options available were just right for us. Thanks & keep up the good work.
Looking forward to receiving this product for our outdoor gazebo,
Website was easy to understand and use in specifying my requirements of dimensions, material and choice of colour.
Ordering was straightforward, and the product arrived about one week earlier than quoted.
Covers&All were very helpful. We worked together over several iterations of the design to make sure it fits the shape of the boat. The cover arrived a few days after we agreed the final design.
I would use this company again if I need another cover.
Excellent quality covers and very fast delivery. Came before scheduled date. Very pleased with covers, highly recommended.
Easy to order, arrived within 2 weeks, very pleased
The website gives great instructions for hire to measure the size of cover required. Great communication while the cover is being made. Super fast delivery.
Bespoke cover arrived on time and fitted perfectly. Very pleased.
Very pleased with the service and the product. It was made to our own measurements and the result was exactly what we wanted.
Cover for our garden furniture to our specifications. We we kept informed of the despatch and able to track all the way from India. Delivered quickly and well packaged by FedEx. An excellent quality product in fabulous, thick material, well fitted with an elasticated cord around the bottom that holds it firmly in place.
Can't believe we got this bespoke product for such a competitive price!
Thank you.
Simple easy reliable and efficient service to use.
Simple easy reliable and efficient service to use.
Excellent service, good quality cover replacement if required would certainly use again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbara. We are sorry to learn that your experience with us has not been satisfactory.
From your email dated 15 July we understand that you inadvertently entered the wrong measurements and wished to stop the production of your cover until new measurements were provided.
We understand this can happen when ordering online. Hence, each order confirmation email carries this recommendation:
"Please check the details of your order. In case of any changes, kindly inform us within 2 hours of placing the order via phone or chat. Please note that post 2 hours, we won't be able to accommodate changes on the placed order."
Nevertheless, we are happy to amend or even refund any item on your order beyond these 2 hours, as long as it has not moved into production. Regrettably, by the time we received your email your cover was already in production, which is why we were forced to decline your request. As you can see on the FedEx tracking page, it was shipped on 16 July. We understand that the delivery date on your order is 6 August, but regardless of the promised date we aim to dispatch every order as quickly as possible.
We sincerely regret having to turn you down; however, each order is custom cut to the size ordered so there is little we can do once production commences.
Upon your request we did offer to redo the cover with a 30% discount on the price. As an additional gesture, we will also waive off the shipping charges. Regrettably, this is the best we are able to offer in order to resolve this unfortunate situation. Could you please write back to us at [email protected] to let us know if this seems to be agreeable?