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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Poor response on live chat - including a wait of over 9 minutes in the middle of a "chat", customer services hung up on me when i called and told that the product was being made within hours of placing the order but would take 12 days to get to me! Tried to cancel but couldn't.
Website showed that if I signed up to their mailing list i would get 20% off and free delivery - BUT the free delivery only applied to orders over £50 (which it didn't say) and both this and the 20% off were available whether i signed up or not.
Bad, as I've said if you're buying a cover for speakers you would aspect them to be a pair, but no 1 cover. Please just give me a refund or send another out.
No qualms in the end for our custom made cover. Concerned initially - were my measurements precise? Did ring up and changed the height and the amendment was politely and efficiently taken. The cover fitted perfectly and the colour (the blue matches with our 2 other placed mats in the room) and smartness was more than expected. Waterproofing not required for our non standard snooker table that resides in our posh new conservatory, but the cover is sufficiently smart looking too. As well as protecting the snooker table felt and lovely wooden surround, the make do sawn off wood, lower the tone, eyesore legs are completely hidden until we source proper Riley ones on the internet. Very pleased. We will keep the bubble wrap to house the cover while the snooker table is in play. Very satisfied!
A very slick process and good quality product. The delivery charge is a bit off-putting for small orders and I did have to think twice before placing my order. However, the result is just as I'd hoped for and I am very pleased.
We ordered two bespoke covers and they were designed from our drawing and dimensions, they arrived fast and they fit great.
Poor quality product, good customer services reply really quick and delivery quick but product let them down
Friendly team to help with initial enquiries and final product is a great fit and colour.
The cover fits perfectly, substantial and waterproof - and is very well made. It will protect my furniture for years to come. Well worth the money
Easy to specify and order and well made. Delivery came earlier than specified, which was a slight problem as we weren't in.
Pretty straight forward to understand how to measure for customisation and order
Pretty straight forward to understand customisation and order
After worry about self measuring dimensions it was extremely easy and products came I a short time
Ordered made to measure covers for garden furniture. The fit was perfect and material is good quality. Ordering process was simple and there were regular email updates on the order status and when to expect delivery. I would recommend this site to others.
Every contact with the team was professional and prompt, my custom made product arrived in only a few days and is fantastic quality.
The whole process is designed to ensure your cover meets all your requirements. Several emails to confirm dimensions etc, then a final picture of what you have asked for to confirm everything is ok. Then a delivery date that to my experience they always better. Covers & All know exactly how to beat your expectations. They might not be the cheapest covers you can get but it still feels like money well spent.
My Weber Genesis BBQ needed a new cover. The Weber one is £149.99 but the Coversall one is half the price and much better quality. Very impressed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members