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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Good quality covers
August 31, 2021

Choosing, purchasing and receive was a quick and easy experience from start to finish.

Date of experience: August 31, 2021
GB
1 review
0 helpful votes
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Great service
August 31, 2021

Great service & communications throughout the supply chain cycle

Date of experience: August 31, 2021
GB
1 review
0 helpful votes
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Great Service
August 30, 2021

Great service from start to finish, cover good fit

Date of experience: August 30, 2021
GB
1 review
0 helpful votes
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100% Satisfied - Excellent Service
August 30, 2021

This is the second time we have used Cover & All and again are 100% satisfied with the quality of the product and their service. We submitted design plans and the next day we received the company plans to check and authorise. We made a slight adjustment and again the re-design was sent back for us immediately for authorisation again. The delivery date was then provided for about 2 weeks ahead and every day we would receive an email stating the delivery date, so we were constantly kept up to date. We were then provided with a tracking number once the order had been shipped and it was received so quickly, possibly sooner than the expected delivery date. We would recommend this company 100% for it's service and quality - simply the best!

Date of experience: August 30, 2021
GB
1 review
0 helpful votes
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Pergola cover
August 30, 2021

Very good and efficient service, product good quality

Date of experience: August 30, 2021
GB
1 review
0 helpful votes
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Second purchase and faultless
August 30, 2021

I have made 2 purchases from cover & all and they have both been perfect. I have had some new garden rattan garden furniture this year and unfortunately the manufacturer doesn't make matching covers and the size of the furniture isn't standard. After following the not so challenging instructions of taking the measurements of your furniture, adding an extra inch and inputting them the covers arrived early and were well packaged. I ordered the "cover max" with the standard drawstrings and no grommets both times and don't think I would need anything different. I have already recommended this company to a few friends and colleagues and if you read this… you too!

Date of experience: August 30, 2021
GB
1 review
0 helpful votes
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Custom Chiminea Cover
August 30, 2021

Very easy site to use. Fast delivery even though custom made. Fits perfect. Best quality of covers that I have come across. Excellent service.

Date of experience: August 30, 2021
GB
1 review
0 helpful votes
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Great service
August 30, 2021

Good experience. Good service and good value for money product

Date of experience: August 29, 2021
GB
1 review
0 helpful votes
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Reg
August 30, 2021

Found this company by chance on line struggles a little bit with ordering but that was me not reading the instructions did the first order again and it was fine after that. This company was very quick to respond to a query and very quick to rectify something I had done wrong on my order. I would certainly use them again.

Date of experience: August 29, 2021
GB
1 review
0 helpful votes
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After I made the purchase for a large table cover, I forget to choose the colour of the cover. I then realised that I had chosen the black one.
I immediately emailed the customer service and asked them to change the colour to brown. The representative immediately did the changes for me. And the brown one was delivered on time and in a very good packing.

Date of experience: August 29, 2021
GB
1 review
0 helpful votes
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I was frustrated at first
August 29, 2021

Due to the constant emails etc checking and double checking measurements, but having received the covers we are delighted the fit is perfect, the only thing is I ordered black and got a silver grey, but they all match so not bothered by the colour. We will be ordering more for another set of garden furniture we have. The covers are not cheap but clearly will last for years so a saving in the long run.

Date of experience: August 29, 2021
GB
1 review
0 helpful votes
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Happy linda
August 29, 2021

Extremely pleased with the making of covers.and ordered came quite quickly

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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Excellent service
August 28, 2021
Updated review

Easy to follow instructions and ordering, good selection and uk based company.

Date of experience: August 28, 2021

Easy to follow instructions and ordering
August 15, 2021
Previous review

Easy to follow instructions and ordering

Date of experience: August 15, 2021
GB
1 review
0 helpful votes
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Excellent
August 28, 2021

Very detailed and responsive communication to make sure they got the order as required, checking every detail before production. No hesitation to recommend.

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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Great fit
August 28, 2021

Having submitted measurements the company took time to ensure that they were correct…. Their customer service department when spoken to were extremely helpful. All in all delighted with my cover and would highly recommend.

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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All good
August 28, 2021

Excellent website easy to use and product strong and perfectly sized.

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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Quick and easy
August 28, 2021

Well made and arrived faster than expected.
Easy to order which makes the process nice.

Date of experience: August 28, 2021
GB
1 review
0 helpful votes
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Good, staff very helpful-I would definitely recommend

Date of experience: August 28, 2021
GB
2 reviews
0 helpful votes
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Excellent service
August 28, 2021

Really on the ball, contact was good and response even better keep up the good work. You will do well in your business. Well done

Date of experience: August 27, 2021
GB
1 review
0 helpful votes
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Perfect covers
August 27, 2021

Great communication, checking out my needs once the order was placed and making suggestions to improve my cover

Date of experience: August 27, 2021