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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Choosing, purchasing and receive was a quick and easy experience from start to finish.
This is the second time we have used Cover & All and again are 100% satisfied with the quality of the product and their service. We submitted design plans and the next day we received the company plans to check and authorise. We made a slight adjustment and again the re-design was sent back for us immediately for authorisation again. The delivery date was then provided for about 2 weeks ahead and every day we would receive an email stating the delivery date, so we were constantly kept up to date. We were then provided with a tracking number once the order had been shipped and it was received so quickly, possibly sooner than the expected delivery date. We would recommend this company 100% for it's service and quality - simply the best!
I have made 2 purchases from cover & all and they have both been perfect. I have had some new garden rattan garden furniture this year and unfortunately the manufacturer doesn't make matching covers and the size of the furniture isn't standard. After following the not so challenging instructions of taking the measurements of your furniture, adding an extra inch and inputting them the covers arrived early and were well packaged. I ordered the "cover max" with the standard drawstrings and no grommets both times and don't think I would need anything different. I have already recommended this company to a few friends and colleagues and if you read this… you too!
Very easy site to use. Fast delivery even though custom made. Fits perfect. Best quality of covers that I have come across. Excellent service.
Found this company by chance on line struggles a little bit with ordering but that was me not reading the instructions did the first order again and it was fine after that. This company was very quick to respond to a query and very quick to rectify something I had done wrong on my order. I would certainly use them again.
After I made the purchase for a large table cover, I forget to choose the colour of the cover. I then realised that I had chosen the black one.
I immediately emailed the customer service and asked them to change the colour to brown. The representative immediately did the changes for me. And the brown one was delivered on time and in a very good packing.
Due to the constant emails etc checking and double checking measurements, but having received the covers we are delighted the fit is perfect, the only thing is I ordered black and got a silver grey, but they all match so not bothered by the colour. We will be ordering more for another set of garden furniture we have. The covers are not cheap but clearly will last for years so a saving in the long run.
Extremely pleased with the making of covers.and ordered came quite quickly
Easy to follow instructions and ordering, good selection and uk based company.
Easy to follow instructions and ordering
Very detailed and responsive communication to make sure they got the order as required, checking every detail before production. No hesitation to recommend.
Having submitted measurements the company took time to ensure that they were correct…. Their customer service department when spoken to were extremely helpful. All in all delighted with my cover and would highly recommend.
Well made and arrived faster than expected.
Easy to order which makes the process nice.
Good, staff very helpful-I would definitely recommend
Really on the ball, contact was good and response even better keep up the good work. You will do well in your business. Well done
Great communication, checking out my needs once the order was placed and making suggestions to improve my cover
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

