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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent! Was only seller we could find where we could obtain a bespoke cover at a very reasonable price
Good, once I filled in the specification it was easy to order what I needed.
A bit confusing. Admittedly it was very bespoke but I didn't enjoy the method of adding comments to the order because everything got mixed up. I don't believe that I got the changes I wanted on all four products and only one fitted properly. This was purely due to communication. I was happy with the quality however and wouldn't hesitate to order a standard product or less bespoke.
Easy to order exact size, good communication about delivery and arrived quickly.
Easy to order with good instructions on how to measure. Table top cover fits perfectly, looks good and seems durable. I'm happy :)
Very help when I was trying to get the personalised logo in right position, delivery was quick, product is excellent soo pleased with it.
Will definitely use them again
Very good experience, product delivered as expected
Great website, easy to use. I've been after a specific cover for my fire pit for years. By being able to provide specifications really easily, upload photos (didn't need to) and choose colour and material. It's like a outdoor cover revolution!
After filling in the on line order and supplying all the dimension requested we then started an string of emails regarding my order. My order was changed from what I originally requested and I was asked for an additional payment. Finally I had to find a phone number (which was not easy) and ask for a cover to my original request. What turned up was not as ordered.
Giving folks the option to measure in centimetres would be a good addition to a great service
Easy to order and when it arrived it was of a very high quality and fitted perfectly.
Had difficulty accessing the site. I rang to change delivery date which was agreed with the lady I spoke to, as we would be away.
Neighbour rang the parcel had arrived and been thrown over gate. Getting to change the date was a waste of my time as it still came on the date I didn't want it.
Hi Lynda, We are sorry for the inconvenience caused to you. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. However as you have shared your concern, we surely pass your feedback to our technical team to make the customer's experience better. Hope when you place your next order you will find the improvement for the same. Rest assured, we are sure the products will serve their desired purpose. We appreciate your time and business. Thank you for choosing Covers&all.
Annoying that you have to login and there were lots of delays for our shipping because of the way the quote was issuesd.
Hi John, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectation. We can understand that need to log into your account every time to check the details can be frustrating at times. However, to ensure customer security and based on past experience, there is a certain process that we need to abide by. Upon checking the details we can totally understand your concern regards to the quotation, however, as we can see that the package has been delivered 2 days before the committed delivery date at the time of placing an order. We at Covers&All always work forward to offer products without compromising the quality of the material. We are glad to know that you liked the material quality that we offer. Thank you for your feedback.
From design to delivery Covers & All gave a faultless service. Great work all round.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Graham, We are sorry to note your disappointment with the cover received. We at covers all always try our best to customize the cover same as per the product requirement. Upon checking the order record we can see that you have already shared your concern with us. Our quality team will investigate and provide you the best possible resolution for the same.