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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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A very easy process of ordering on line with everything clearly explained. Delivered earlier than expected which was a bonus. So pleased that I have already ordered another cover.
Absolutely brilliant cover. Great quality, makes it really worthwhile ordering. Would not hesitate to order from this source in the future. Thanks very much!
Easy to follow ordering process, custom made and good quality. Delivery takes a few days as goods shipped from USA
For the money should have more eyelets as almost impossible to tie down properly with just 4 eyelets one in each corner. Feel cheated with what looks like cost cutting
Great experience from star to finish. Sent all details (with picture) and the team contacted me to confirm the details. Cover arrived shortly after and fits perfectly.
Measurements were given and extra instruction as the unit is tapered. This information was taken and understood. The product was made to exact detail and is of high quality. It was delivered in good times. I will be using the service again
Ordered the 12 x Velcro backed custom tarpaulin covers and the quality is excellent. The velcro is also very strong.
Great service and product material as described, made to measure
The products seem well up to expectation but given varying sizes each item in the order should have been labelled.
I ordered custom covers for a garden table and chair set and an outdoor sofa. Both items were complex shapes but the mock-up tool was invaluable for checking the shape and fit before manufacturing. The free swatch book was also great to help me choose the right fabric for my needs.
Excellent quality item, fits perfectly and looks great. Quick delivery too.
Easy to order and price up. Selection of fabrics and options. Made to exact sizes of old covers and high quality construction. Delivered really quickly too.
Very easy to process order, the cover did not arrive with any draw cord or method for securing the cover around the actual wall heater, needs and option in the ordering process to make this clear.
Very good service prompt and efficiently service and would highly recommend to friends and family
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katherine, We are sorry to note your disappointment with the product received. As we are in the custom business, we provide a different grommets spacing option to select. As every customer has their own requirement, customers can select the specific option from the product page at the time of placing an order. We have standardized the options as per our past experience and data. Upon checking the order details, we can see that you have selected the standard option for the grommets at every 4 corners. We have fabricated the tarp same as per the order details. As you have shared your concern and you are not happy with the grommets, we have passed your feedback to the concerned team. They will contact you soon to provide you the best possible resolution as customer satisfaction is our priority.