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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Easy to measure with step by step instructions for a perfect fit
Good service overall. The design team lead me through the process from start to finish.
I spoke to a representative to clarify the overall length dimension that I had given. I specifically asked for the overall length to ensure that there was clearance between the bottom of the cover and the ground. I was assured that my request was understood and would be added to the design brief. The cover has arrived and when fitted sits heavily on the ground. Thoroughly unimpressed.
Hi Bill, We are sorry to note your disappointment with the cover design. To investigate the issue further, we request you to share your concern with the cover images showing the error and the image of the taffeta label sewn inside the cover at [email protected]. Our quality team will check and provide you the best possible resolution for the same as customer satisfaction is our topmost priority. We are glad to know that you are happy with the material we offer.
I had previously seen a mix of reviews and so went ahead with some trepidation. The cover I needed was a custom shape and the design process was very thorough with sketches, drawings and photographs being passed back and forth. I chose the heavier Cover Tuff fabric as we're in a very windy and exposed location on the coast.
The cover arrived a couple of days ago, roughly 10 days delivery to the UK, and I'm really very impressed, the fabric is reassuringly heavy and the cover has a real quality feel to it, it's a good fit, the elastic corners seem tight and strong and having just gone through a couple of quite stormy nights all seems good and the cover has stayed in position. So overall I'm really pleased so far, the fabric seems quite robust so I'm hoping that it wears well.
Fantastic service and quality of products, a little expensive, but worth it
Easy to order, delivered on schedule and good quality. Very pleased with this.
Easy to order and arrived on time, be prepared not to get it the day after they are made to order
Nice easy purchase shame the expediting didn't match
Good site - easy to use. The ability to create custom sizes on the site very useful
Very easy to follow ordering process. Had to contact Customer Service to correct a mistake on the order I made and it was dealt with efficiently. Delivered as specified and well packed.
Very easy to follow ordering process.
Easy to follow instructions for ordering covers exactly as ordered and look robust and neat.
The service was quick and efficient. I made a mistake with the measurements but fortunately noticed very quickly and was able to get it changed using the chat line before it was too late. Would use the company again.
Fedex made had a problem making the delivery, biut the cover appears to be of good quality material
Good website, good customer service, good delivery and good quality products.
Good service - thankyou
Does exactly what is required
Job well done - thankyou very much
Looks good and it will be effective
A good experience with excellent result due to the attention to detail of the designer who checked measurements and details throughout to provide a cover for a curved bench.
The customer service that I experienced from Cover & All was fantastic. My requested cover was not a standard shape but they understood my request and manufactured the cover to my dimensions. Their knowledge and experience resulted in a perfectly fitting cover that was not cheep but you definitely get what you pay for in this instance, Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gemma, Thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas at [email protected] for a better customer experience. We look forward to delighting you again with your next order!