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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The experience is as described in my review. The cover does not fit the table
I supplied a photo with my order and the team did a great job of specifying extra measurements they'd like and customizing the design to fit my garden furniture snugly. Really happy with the result
Received my cover within the times given to me. Excellent quality
I gave measurements but then I should not of included a photo of what I needed to cover this slowed the procedure down when I did not need a special shape
Hi Mr. Stephen, we regret the inconvenience caused. As we are a custom cover-making company, we do check with the customers and provide the best customized covers. We received an image of the article, hence, the team confirmed for customization. We are a global business and have several units around the world. Each order is automatically assigned to the most appropriate unit according to multiple factors but not limited to current production queues. Thus, an order can be shipped from any of our units worldwide. This is mentioned in our Terms of Use and promptly disclosed when inquired.
We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.
Good range of products and materials. I chose the heavy duty material and it looks and feels far superior to previous furniture covers I've purchased from other companies, with high waterproof characteristics and very strong.
I ordered custom waterproof piped cushion covers for my patio furniture. The sizing was perfect and they were extremely well made. My only slightly negative comment was the colour. I ordered beige but they turned out to be quite dark - more like a mokka colour. I would recommend getting the colour swatches before ordering - I have just ordered a set and they were free of charge.
All good, easy to use, contacted me to ensure design was correct, cover was then made and delivered, fit and quality was just as needed
Luckily I checked my order and realised the sizing for the table covers was wrong. Was able to correct the measurements the next day so all well!
Very pleased with the product, was kept informed at all times of the process. Would buy from this company again
Excellent service received from start to finish. Web site was very easy to navigate through.
Very helpful with fast delivery and a good product. I'm using it in my greenhouse
Fast and efficient service. Very helpful staff. Good quality material and value for money.
Very impressed.
Dear John, We sincerely appreciate your feedback and thank you for taking the time to rate your recent purchase. However, it seems there might have been a misunderstanding or an unintended error while submitting the rating. The rating appears to be 1 star, whereas we believe it might not reflect your true experience with the product.
We kindly request that you reconsider your review and ratings based on your actual satisfaction with the purchase. Your opinion is highly valued, and your positive feedback would mean a lot to us.
Thank you for your understanding, and if you have any questions or need further assistance, please don't hesitate to reach out to us.
Sent in the measurements according to the instructions and received a beautiful cover that fits perfectly (and much sooner than expected!). Excellent service! Would use again and will be recommending to friends.
Had quick and excelent response from Rose at enquirues, easy to follow order form, very pleased. I mprovided measurements and photos of our unusual shaped rail and the whole orderinfg experiance was most satisfactory, highly recommend this company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ann, we apologize for the inconvenience this has caused you. Upon checking the order details, we found the cover was fabricated as per the ordered dimensions along with the standard leeway we do add. We have sent an email to your registered email address and have requested some details to check on the issue further. Kindly reply to us back in the same email. Please be assured that we will resolve this at the earliest.