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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Service was fantastic, kept up to date on delivery times and the status of my order
Quality is great - they double checked everything was as required and acclimated a few changes even at that stage.
Good quality cover and quick delivery would recommend both the product and the company
Attentive customer service throughout and very happy with the covers.
I saw the reviews AFTER I ordered my custom cover and needless to say I was worried. Thought I'd been had! However I'm really happy to say the cover is great! It fits perfectly and is the same colour as I ordered! Waterproof too!
I was delighted with product and fit of covers when they arrived however - website said payment had not been taken when I ordered forcing me to make a duplicate order and trying to rectify this took a excessive amount of time as unable to contact customer service by phone - finally rectified.
Hi Pamela, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.
Apart from the delivery costs - which are a total joke - I'm very pleased. The web site is also very good/helpful.
Love these cushions and the range of colour. They are perfect for leaving outside in a typical British summer
Had issues with first delivery by courier but was finally delivered next day
Quality of covers is superb would definitely recommend to anyone
Hi, Gary. Thank you for your feedback, and I apologize for any delivery inconvenience. Delays may occur due to unforeseen circumstances; However, we're glad your package was eventually delivered the next day.
We're thrilled you love the superb quality of our covers! Providing top-notch products is essential to us, and your positive endorsement means a lot. We maintain high standards for all our offerings.
If you prefer speaking to a human via email, we understand. While chat support is efficient, we value personal interactions. Feel free to contact us directly at [email protected].
Thank you for choosing our product and recommending it. Your satisfaction is our priority, and we're committed to ensuring a positive experience with our brand.
Superb finish very pleased with results and would recommend to others.
Very happy with the screens good quality the smaller one was too small but this was not a fault wiht supplier it was my measurements being wrong
Extremely happy with the product. Kept informed throughout and arrived early.
Fairly easy site to navigate, look forward to receiving my cover
I liked the ability to specify a custom size as a diameter and a height. After placing the order I received an email saying the designer had some 'concerns' with my order and asking me to approve the design. I think this was a form letter since no specific concern was listed.
The page to confirm the design merely showed a cylinder with exactly the dimension I specified. All good, except that those are the dimensions of the item -- the website says that a few extra inches will be added to allow for a good fit. On the diagram, these extra inches weren't shown. I suggested to add another inch to the diameter (only). Afterwards, I was told that the design diagram shows the user-provided dimensions rather than the final dimensions. I feel it would be less confusing if that were explained more clearly.
Then a week went by with no word so I phoned and got through to India, where it turns out the covers are made. I was told my cover was going into production and then would be shipped. Sure enough it did arrive quite quickly after.
When the cover arrived it seemed quite a lot larger than the dimensions I specified, even accounting for an extra inch on the diameter. However Covers & All were quick to get back to me and, on measuring, I think the cover does match the dimensions I specified, plus an extra inch on the diameter. So any errors in sizing are likely to be mine.
See below in customer service experience section - all details there.
Hi Jason, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
Thank you for taking the time to share your feedback with us. We appreciate your input and are glad to hear that you found the cover to be satisfactory and well-fitting for your chairs.
We apologize if there were any aspects that did not meet your expectations and resulted in a two-star rating. Your satisfaction is of the utmost importance to us, and we would like to learn more about your experience to better understand how we can improve.
If you have any specific concerns or suggestions for us, please don't hesitate to reach out. Our team is always here to assist you and ensure that you have a positive experience with our products.
Once again, thank you for choosing our product, and we hope to have the opportunity to serve you better in the future.
Best regards,