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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good web site
Not immediately obvious that you make to measure
Regards
Results were spot on as they made very effort to ensure the measurements for the custom covers were 100% accurate. Highly recommended.
Easy from start to finish.
Second order I have placed with them and I'm not disappointed. Covers are top quality and built to last. Once they are made the shipping time from India is less than 7 days. The second photo is from my first order pre Covid so just proves how good the quality is.
A great fitting cover on a difficult shaped design
Love using this Company to make custom covers. Fantastic service and never disappointed! Recommend 100%
After several phone calls and online communications we got there - and it was worth the wait
Straightforward to order, fairly easy to pay.
When the Tarp arrived, it was exactly the size I ordered, but it was flat. It sits on the top rim of my trailer perfectly, and lets all the rain in to my trailer.
I expected it to come with corners/ small sides, to cover the trailer, considering an option is to send them photos ( which I did)
I didn't see anywhere, to measure bigger, to cover over the sides!
We couldn't be happier with our cushion covers, they are outstanding and so easy to fit. I would 100% recommend Covers and All.
Nice and easy to use, photos uploaded easy,.
FedEx delivery was awful,
Unable to contact FedEx via phone to rearrange delivery, had to go to the depot to trace after 3 attempts
I ordered the wrong fabric but even what I received was inferior, even though it was a more expensive option. The cushion covers are poorly made, seams not taped so foam inners now wet following a light rain shower. You don't get piping on the Cushion Rite fabric and it has an unpleasant smell. Avoid at all costs. Awful customer service!
Hi Julia, we sincerely apologize for any inconvenience you experienced. We understand that the fabric you received wasn't suitable for the intended purpose, and we regret this oversight.
At our store, we offer a variety of fabrics, each with specific usage considerations. For instance, our Cushion Max fabric comes with seam tape, while the Cushion Rite material does not include this feature. It's important to note that Cushion Rite materials are designed for use in shaded or semi-shaded areas and are not waterproof, whereas Cover Max materials are waterproof. However, we cannot guarantee complete waterproofness due to the seams we provide.
We appreciate that you've already raised a ticket, and we're glad to hear that your interaction with our team has been positive. Rest assured; we are committed to finding the best possible solution for you as soon as possible.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction as our customer and are here to assist you in any way we can.
Thank you for your understanding, and we look forward to resolving this matter for you promptly.
Hi David, please accept our sincerest apologies for the inconvenience this has caused you. We reviewed the details, but we did not find any problems on the website. As the first step in troubleshooting, we recommend clearing the browser's cache and cookies and trying out a new browser.
May we request you to share a short video showing the issues so we can have those check and resolved at the earliest? If you face such issues in the future, feel free to write to us at [email protected].
Good experience at very pleased with my product. I would recommend this company
As above. After several re measures - we got there! In the Uk we haven't used inches since decimalisation -1971. Centimetres please. Ordering was 'clunky' at best. Never quite convinced I was speaking or emailing the correct department or speaking to sales.
The cover fits and looks reasonable heavy duty quality. The test will be to see how it survives a uk winter!
The customer interface and support links on website need a total rethink. I can't remember his many times I asked for a confirmation email.
Product shipped from India seemingly - and arrived in excellent condition.
I would re-order but would like a better web ordering page and measurements in Centimetres as standard - thanks.
Hi John, We sincerely apologize for the hassle that you had faced. While we have made every effort to improve the website, we are aware that there is still space for improvement We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the proper assistance at first instance. Having trouble converting the measurements can be frustrating at times. We will definitely address your feedback. Moreover for any additional questions or issues, contact us via phone or through our live chat service, which is available 24x7. We are glad that the order has been processed correctly and you are satisfied with the same. By offering reliable products and exceptional customer service, our goal is to constantly surpass customers' expectations. We look forward to please you again with the next order.
Really happy with the covers - thanks
Really happy with the covers - thanks
Really happy with the covers - thanks
Ordered 3 custom made covers. All delivered as expected made to a great quality. Really pleased with purchases
Product was late without notification, customer service gave a less than helpful response once I finally got through (which is not easy)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James, We truly regret the inconvenience you have experienced.Thank you for taking the time to reach out to us. While we have made every effort to improve the website, we are aware that there is still space for improvement. There are various causes, including network issues, having too many open tabs, using the wrong browser, etc. If you run into any problems, try clearing your cookies, switching to a different browser, or giving it another go later. As your feedback is valuable to us, we have passed it to the concerned team for a better experience in future. We'd like to let you know that our chat and call features are available to customers 24x7. If you ever have any concerns, please get in touch with us through chat or call. Our customer service agents will make every effort to assist you right away. We value your time and effort contacting us.