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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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L-shape outdoor kitchen
September 12, 2023

Very happy with the service I received, would definitely recommend

Date of experience: September 12, 2023
GB
1 review
0 helpful votes
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Slightly baggy
September 12, 2023

Delivery arrived in good time. The covers were slightly baggy and long compared to the previous covers we received from you, for different chairs, which fitted perfectly.

Date of experience: September 12, 2023
GB
1 review
0 helpful votes
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Easy process and lots of options
September 12, 2023

Easy site navigation, simple to select the options wanted.
Good communication and product arrive earlier than expected.

Date of experience: September 12, 2023
GB
1 review
0 helpful votes
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Great quality product
September 12, 2023

The custom cover was easy to order, arrived quickly and fits perfectly. It is very well made and noticeably more durable than the manufacturer's own covers.

Date of experience: September 12, 2023
GB
1 review
0 helpful votes
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Custom cover
September 12, 2023

Very happy with everything, good quality exactly what I ordered. Does smell like fish when you first open it up. Happy to use again.

Date of experience: September 12, 2023
GB
1 review
0 helpful votes
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Worth Avoiding
October 12, 2023

Ordered a patio table cover for £107.
When the order wasn't confirmed but charged I queried this.
I was advised that the order hadn't been processed.
Odd given they'd charged my account.
This was dismissed out of hand but this extremely poor organisation.
My advice is avoid.
They are either incompetent, have inadequate systems or just useless.
Customer service there is none

Date of experience: September 11, 2023
Veeni M. Cover & All UK Rep
over a year old

Dear David,

We're truly sorry to hear about your recent experience with your patio table cover order. We understand how frustrating it can be when things don't go as smoothly as expected, and we sincerely apologize for any inconvenience you've encountered.

We appreciate your feedback, and we take your concerns seriously. Rest assured that we will investigate this matter thoroughly to understand why your order confirmation was delayed and the charge was processed without confirmation.

Please know that we are committed to improving our processes and systems to provide a better shopping experience for our customers. Your feedback is invaluable in helping us identify areas where we can make enhancements.

If you have any further questions or if there's anything we can do to assist you with this issue, please don't hesitate to contact our team at [email protected]. We aim to provide excellent customer service, and we'd like the opportunity to make things right for you.

Once again, we apologize for the inconvenience you've experienced, and we hope you'll consider giving us another chance in the future.

Thank you for bringing this to our attention.

Sincerely,

GB
1 review
0 helpful votes
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Great from start to finish. Easy to use website. Order came sooner than estimated and love the quality of the product.

Date of experience: September 11, 2023
GB
1 review
0 helpful votes
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Good quality material and well made
September 11, 2023

Fits I am very pleased with the custom made cover. Perfect fit

Date of experience: September 11, 2023
GB
1 review
0 helpful votes
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Excellent quality product
September 11, 2023

Very easy to measure and arrived when expected would recommend to friends and family

Date of experience: September 11, 2023
GB
1 review
0 helpful votes
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Good
September 11, 2023

Good bespoke cover fits perfectly no problems. Colour excellent

Date of experience: September 11, 2023
GB
1 review
0 helpful votes
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Very pleased with product
September 11, 2023

Only criticism is that the Swatch sample pack did not include the fabric or colour that I was interested in so basically I had to guess

Date of experience: September 11, 2023
GB
1 review
0 helpful votes
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Brilliant product, great service
September 11, 2023

Bespoke furniture covers in high quality material, well made and efficiently shipped

Date of experience: September 11, 2023
GB
1 review
0 helpful votes
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Only negative is the online chat sometimes it takes a while then you miss reply so cant reply. Was trying to ask if you do swatches for dog bed covers

Date of experience: September 10, 2023
GB
1 review
0 helpful votes
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Speedy and efficient service.relating to request for samples.

Date of experience: September 10, 2023
GB
1 review
0 helpful votes
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I was advised to order a rectangle cover as an odd shape to fit, I entered exact measurements and it comes a bit bigger which makes it easier to get on.
The customer service over the chat function on the website were really helpful with this.

Date of experience: September 10, 2023
GB
1 review
0 helpful votes
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Custom cover
September 10, 2023

Good design collaboration which was much appreciated. Expect it will give a durable cover to my patio furniture

Date of experience: September 10, 2023
GB
1 review
0 helpful votes
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Heavy duty rain cover
September 10, 2023

Easy to place order. Received a drawing to confirm requirements before production. Delivered a week earlier than originally stated - great. Heavy duty rain material, not yet fitted so can't tell how it will perform.

Date of experience: September 10, 2023
GB
1 review
0 helpful votes
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Re-check Your Order
September 10, 2023

Measurement fields were confusing and once filled were held by cookies and reverted even when corrected. Item received was to the 'wrong' specification. Still serviceable and of great quality.

Date of experience: September 10, 2023
GB
1 review
0 helpful votes
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Custom log burner cover
September 10, 2023

After a clunky start trying to provide the dimensions that I needed the cover to have through their on-line quotation portal and their chat service, I was finally able to send them a picture with actual dimensions marked on that. This alternative proved successfull and after approving the sketch the order was processed. The item was safely received and the cover is both good quality and a very good fit.

Date of experience: September 10, 2023
GB
1 review
0 helpful votes
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Very professional
September 10, 2023

Dancook 9000 no longer in production, so unable to replace the worn out cover until I found your website. Very professional service provided.

Date of experience: September 10, 2023