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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fits a little loose but extremely well made and I don't have enough comments to come to a total of 50 characters.
So basically I have emailed your company no one has had the descant to come back to me as the product was damaged on the delivery Al'so the material has not been cut straight it looks a total mess not happy
Excellent from start to finish, great quality, perfect fit and amazing price
Easy to order by putting in measurements. Emailed a few questions and got a quick reply. All in all v good and have already recommended to family.
Very pleased with the cover as it does the job and the quality is excellent. Wouldn't hesitate to buy another product from Covers & All
The products look great, just a bummer that the air bags did not make it.
Wonder wehre they are?
Hi Anna, we are sorry to note your disappointment. We always perform a quality check on all products before they are shipped to ensure that customer will receive the products as ordered. This is very unfortunate that you have faced an issue. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to validate the issue and provide the best possible resolution on the same.
Good zip. Solid material. Good carry handles. Very happy, would order again.
I previously purchased a Cover and All cover for my BBQ which is excellent, therefore it was a 'no brainer' when I needed a cover for my garden twin chairs and small table. The ordering process and service were once again excellent with the cover being delivered sooner than expected. A tough cover at a reasonable price that should last for years to come.
Nervous as not used before. Fingers fingers crossed my 8'2" beige round water proof taupe arrives as ordered and it did! Thank you!
Excellent product quick delivery Excellent product quick delivery Excellent product quick delivery Excellent product quick delivery
EASY TO NEGOTIATE THIS WEBSITE WITH LOTS OF CHOICE IN TERMS OF COVER TYPE, SIZE, HEIGHT, WIDTH,COLOUR AND MATERIAL. THIS IS OUR SECOND PURCHASE, AND THE PRODUCT WE LAST BOUGHT, WHICH WAS A BBQ COVER IS EXCELLENT QUALITY AND VALUE FOR MONEY. WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE.
I tried to order this after contact with sales representatives x 3. I gave up and sorted this myself!
Hi Rachel, we sincerely apologize for the negative experience that you had with our customer service team. We always try our best to provide the fast and efficient service to every customer. This is very unfortunate that you have faced an issue. Upon checking the details, we can see that one of our agents has sent you the quotation as per your request. However, as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. For now, the order is in production. Once the product will be shipped out, you will be notified with the tracking details.
From ordering to delivery, the service was excellent. The custom-made garden furniture covers are excellent and very well made. We've used this company a few times now for custom-made covers and would highly recommend.
We ordered a "weather/UV/Mould resistant" cushion storage bag. The bag failed miserably because of the non waterproof zip and poor positioning of the zip. It turned into a paddling pool ruining all our outdoor cushions. According to Coversandall the bag is for indoor use only. Never had any sort of weather/UV/mould inside my house! The company then convinced PayPal that I altered the bag, even though the bag was never returned. We haven't altered anything and have lost hundreds of pounds worth of cushions. Corrupt company avoid at all costs. This zero star review will get changed to a 5 star review by sitejabber, as they did our last one.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Simon,
We apologize for the inconvenience you've experienced regarding your product issues and the lack of response since you raised your concerns. We take your feedback seriously and are committed to resolving this matter promptly.
As per our most recent update, our team has indeed responded to your email complaint. To expedite the resolution process, we kindly request that you provide us with the requested information. This will enable us to address your concerns and take the necessary steps to ensure your satisfaction.
Your satisfaction is important to us, and we are dedicated to providing you with the best possible support. Please check your email and provide the requested details at your earliest convenience. If you encounter any difficulties or have further questions, please feel free to reach out to our team at [email protected].
Thank you for your patience, and we appreciate your understanding as we work to resolve this issue to your satisfaction.
Best regards,