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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Was very impressed with our last cover and is still as good as the day we ordered it
Incredible attention to detail, great engagement on the design process, made right first time, very fast shipping. Extraordinary value for money!
We needed a bespoke curtain on our varanda it cover &all produced exactly what we needed very good communication and fantastic product have recommended it to a friend
Easy website. Excellent products. Highly recommend.
Although they say waterproof, I forgot and left them outside, they did get wet and soaked the foam inside.
Return purchase because excellent service and quality
Very straightforward, metric options might be good
Excellent website, easy to use and full guidance given for measuring. I'm looking forward to receiving my new custom made covers. My order was delivered in the timescale indicated when I ordered.
From start to finish this was a much more straightforward order than expected. The fabric is top quality and will protect our old front door from extreme weather. The turn around time from ordering to delivery was excellent too.
We were delighted with the service, the blind was exactly as we hoped it would be, very prompt delivery, to be thoroughly recommended all round
Easy to use site, I look forward to receiving the final product, thank you
Covers are great, be careful with measurements. These are made in India and shipped. I had a nightmare with Indian call centre trying to agree sizes, then they wanted more money. Always speak to the Manager as he's the only one that understands.
The site is really easy to navigate and the way you csn customise the size and shapes is amazing. Really approve!
A professional buyer will always place these attributes in this order...
Quality first...excellent
Delivery... better than expected
Price.very good.
Easy company to deal with.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roger, we want to express our sincere appreciation for taking the time to share your valuable feedback with us. We regret to hear that you have not been completely satisfied with the communication from our customer support team.
Thank you for praising our manager, we will make sure that your issues can be resolved as efficiently as possible from our end.
Also, there was a miscommunication on our end, which prevented us from informing you the exact calculation of the refund. We are committed to improving our customer service and refining our processes, and we have shared your feedback regarding the customer support team with our team to ensure that we avoid similar issues in the future.