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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Helpful company many thanks
Sent the material samples and was very helpful
Smooth from choosing a product to having my questions answered to ordering and receiving.
Sylvie didn't seem to quite understand my questions.
Ordered goods and received before time stated. No problems at all
Good service quick delivery very happy product fits good looks good happy with colour I chose
Feels good quality and durable although I have only just got it and we will see once the winter is here but looks and feels good and great that its made to measure.
Very good fit, perfect in fact strong material and good colors- I picked the grey. Very reasonably priced and buy from them again
Website easy to follow and clear guidelines on how to measure correct size were invaluable. Process was clear and simple.
Due to the item being an awkward size, I managed to get exactly what I wanted to the sizes I needed.
Quality was excellent and delivery fast!
Online chat was very helpful when I was enquiring so was the person on the phone. Quick n easy to use website.
Whilst it says I ordered a pizza oven cover, on this occasion the item I ordered was actually for covering up 45cm diameter limestone ball fountain, mounted on a stone pedestal. It's purpose is to stop the Autumn leaves from getting into the fountain reservoir, dirtying the water and clogging up the pump.
The beauty of Covers & All is that you can trawl through their designs until you find one that suits your particular purpose. If you can't find one, you can send them a drawing and they will make it. In my case the Pizza oven cover was ideal as it was the right shape to cover my fountain. I just changed all the measurements to suit what I wanted. It took a little over two weeks to arrive, and it fits perfectly.
This is not the first item I've ordered from this company, I have previously ordered a Pizza oven cover (that was actually for a Pizza oven), a cover for a patio sun shade, and a cover for a rotary washing line. All have been excellent quality and manufactured and delivered promptly.
Cover was exactly as described and arrived quicker than expected or stated
Easy to navigate site, fast turn around, good quality product at a good price.
Very good very helpful and good communication regarding measurements and customising
Hi,
I found the staff unable to articulate what was required and they did not answer my comments on my order, so had to call again. Thankfully got there just before it had been sent to be made. The product is fine, I think, just hope it does not cause condensation, which I asked on numerous occasions and never got a clear answer. I also wanted elastic to be all the way round and was told that was not a good idea. I actually think it would be better if it had more elastic, as it does flap around.
Dear Catherine,
We deeply regret the oversight regarding your order comments, and we sincerely apologize for any inconvenience it may have caused. We're pleased to hear that the cover you received aligns with your expectations, and we greatly appreciate your valuable feedback.
We understand that your suggestion to incorporate elastic around the periphery may not have been a standard recommendation based on our previous customer experiences. However, if you find that the provided suggestions do not fully address your needs, we kindly suggest documenting your concerns with photographs and reaching out to us at [email protected]. Our dedicated team is enthusiastic about assisting you and ensuring your complete satisfaction.
Thank you for your understanding and for choosing us for your cover needs.
Warm regards,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jo,
We genuinely appreciate your positive feedback about our products and services. However, it seems there may have been an accidental negative rating assigned. We kindly request that you take a moment to review your purchase and adjust your rating accordingly.
Your satisfaction is important to us, and your feedback helps us continually improve. Thank you for your understanding and for choosing our products and services.
Best regards,