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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Order Process stalled due to waiting on approval for a refund that led to 4-5 week delay.
Easy process and great to be able to specify dimensions.
Easy to follow website, covers are well made using durable material.
I wanted a cover for an outdoor stool I had made. The quality was great and works perfectly as per my specification. It didnt matter but I was surprised the item was made and was sent from India... I had assumed it was made in the UK. Doesn't change anything but it surprised me.
I tried to use Apple Pay, and got an error message. So I ordered it again paying you directly with a card. Then I got a confirmation frm Apple Pay and tried to cancel. I call you the next business day to sort this out and was told that the orders had gone to production and I would have to pay for two covers when one was needed.
Dear Michael,
We sincerely apologize for the inconvenience you recently experienced, and we understand the frustration it may have caused you. We acknowledge that errors can occur in any process, and we're committed to addressing this issue.
It's important to note that our team invests significant effort into processing orders promptly. Upon receiving an order, our order confirmation clearly states that each order is custom-fabricated and sent to production within hours of confirmation. If a customer wishes to make changes, modifications, or cancel an order, it's crucial for them to reach out to one of our live communication channels, such as phone or chat, within 2 hours for immediate action. Failure to do so may result in the non-cancellation of the order.
We acknowledge that this process resulted in duplicate orders for you, and we genuinely appreciate your feedback on this matter. Your input is invaluable to us, and we will ensure it is duly noted and shared with our team to prevent similar issues in the future.
Thank you for bringing this issue to our attention, and once again, we apologize for any inconvenience you may have encountered. If you have any further concerns or questions, please don't hesitate to reach out to us.
Sincerely,
Over all. Good experience no messing about easy to measure curtain graph that is used. Easy as 1.2.,3. Oh and the discount at the time was..
Good quality cover. Found it on my phone. Easy to order should get many years service from my coverall.
Appears to be a very quick and easy ordering process
Only issue that you need to dimension in Inches, whereas most products you need to cover are in metric measurements
I found the website to be very clear in terms of measuring the furniture.
Easy to order what you want online and good communication via email.
Nice and clear instructions and diagrams for the measurements
I was bit confused by having to convert my mm measurements into inches. That added extra time and effort to the process, and made me feel the need to double and triple check everything.
Fabulous thank you just what we needed to compete our set of covers
Getting tailor made was a bit daunting but was grateful for the follow up requiring photos and more information. That meant they're diligent and passionate about their product and service
Absolute pleasure, received emails to check and confirm all measurements/specifications to ensure the product was exactly what I wanted
Good range of products with good customer ratings. Looking forward to receiving the table cover.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mitchell, we are sorry to learn about your dissatisfaction with the back and forth for the refund. Upon reviewing the details, we were able to check with our team to confirm whether the difference amount should be refunded to your source account or as store credit. Hence, the order was kept On Hold until we received an update on the same from your side. Also, we are looking forward to hearing anything you can share that can help us improve as there is always scope for improvement in terms of customer experience.