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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Having been let down on another site we were so pleased it arrived when stated and exactly what we wanted. Only ordered one to see if it was suitable and it was so will be ordering another soon.
I order a cover for my new garden corner group, I made a couple of mistakes with measurements, but the company double checked all measurements with me as they could see it couldn't be correct t. The end result is perfect, many thanks, the second order I have placed with this company
Company checked out measurements with me, it arrived before estimated time and fits a treat, thank you
Really pleased with the product and service
Re visiting site for further products!
Good product, true to description and good service, can't ask for much more.
Good experience and delighted with the high quality product. Exactly what I wanted.
Was nervous about ordering on line but really pleased with the fit, colour and quality. Great value
See above review………………………………………………………………………………………………….…
Pity I couldn't have got a sample first. Not the best of quality. Ordered white and all fittings are cream?
Also some of the fittings not as per the photos of order placed. No instructions! Also supposed to be UK company, but came from India?
Not at all satisfied with my purchase!
Great quality product and service. Made to measure and fitted really well.
Really easy site to use and good that you look at the photos to get a better fit of product.
They seem to have added way to much on to my measurements (almost 4-5 inches) but the quality seems good
I was reassured by the fact that I was twice contacted to firstly check that my measurements were correct and then again, that my minor adjustments were ok. Once this was sorted, the covers arrived at the promised time and the quality was excellent.
Easy to order, but do measure twice to ensure accuracy. Product arrived much quicker than indicated on order confirmation and it came from India. Have had to allow the tarp to uncrease prior to use Awaiting suitable installation weather. It looks and feels great but I believe some extra supports in roof will be necessary we shall see.
Best swatch pack from any company, really helped me decide what was best for my covers, which I have now ordered, glad I got the swatches because I didn't like the material I originally choose from just looking at the photos.
Material and workmanship look to be very good, however the limited measurements asked for when ordering meant that the cover while fitting the rear seat overall has blocked access to the two outer seats anchor points for the seatbelts, on reflection I should have annotated a picture of the rear seat with every measurement, including the locations of the seatbelt fittings and isofix mounting points.
Hi David, we regret the inconvenience this has caused you. We certainly understand your concern, however, we can check that the cover was manufactured as per our standard process. To add on extra requests for the customization, we have provided the option "Any Special Request for Us" on each of our product display pages. If you have such requirements in the future, we request you mention those while placing the order. Please be assured our team will process your order accordingly.
Received and reviewed the sample of covers, it helped better understand if these meet our requirements. We are yet to decide the best materials we need or if we go with corrugated sheets for pergola cover.
Made from great quality, heavy duty material which fits perfectly. Really impressed with both the product and the service! Would highly recommend.
Really pleased with the quality, and delivery was much quicker than stated. I do wish the eyelets were bigger, but perhaps this was my error upon ordering. Nonetheless fab product, fab company, fab price, will buy again. Thank you
Really easy to order, quick delivery and great quality and price.
Very impressed with the quality of the cover and it fit perfectly. They even followed up on my original measurements to make some tweaks for customised fit
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Trevor,
We sincerely apologize that the cover you received did not meet your expectations in terms of color and quality. We also understand that there may be a fitting issue. We take this matter seriously, and we would like to assure you that we have included product instructions in the packaging, although we apologize if they were not present in your package.
Please know that we are committed to standing behind our products and resolving any issues that may arise. To assist you further, our team requires some additional details about the product. We kindly request that you provide us with the requested information so that we can proceed with addressing your concerns.
Thank you for your cooperation.
Best regards,