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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to deal with and no issues.
Delivery was quick and constantly updated
Arrived & was as per the measurements. Looks like a good cover & very waterproof!
Our pizza oven was not one of the standard formats and has multiple handles and awkward shapes. The Covers & All team went above and beyond to design a bespoke cover to fit perfectly including multiple exchanges to get all aspects just right all for a very modest price. Thank you
Excellent have used this company in the past, the made to measures fitted my items correctly.
Disappointing did not fit not usual standard cube size as I had had before
Some bespoke projector tower covers. Good experience and product
Love the quality of the products.
Only thing lacking was communication - placed the order and arrived 2 weeks later, bit of a black hole in between.
I ordered a bespoke cover for my Garden Furniture Cushions Store. I sent Covers for All the dimensions and photographs. The first draft diagram had some of the dimensions incorect. I then sent a diagram with corrected dimensions. All in all I had to correct the dimensions four times. Hoever, the final result was excellent.
Hello Peter, We regret to hear that, despite the cover's excellent quality and fit, you were dissatisfied with our process. Initially, an error occurred in sending you a mock-up, leading to multiple revisions and back-and-forth communication. We recognize the potential frustration this may have caused. However, we are pleased that our diligence ultimately resulted in your satisfaction with the cover's quality and fit. Thank you for sharing your feedback with us.
The covers for our adirondack chairs arrived promptly and fitted perfectly. I asked specific questions about the sizing and all was explained extremely clearly. We are very happy with the overall look and already they have been put to the test with lots of rain.
Exactly as ordered and a perfect fit. Order with confidence.
Easy to order custom size on website and seems very good quality.
Great quality covers with the convenience of self measuring to meet your exacting needs
GOOD INFO RE MAKING CORRECT CHOICE, EASY PAYMENT, REALLY PLEASED WITH DISCOUNT CODE WHICH MADE A GREAT PRICE
Received follow up query over size just to confirm. Cover delivered before due date and fitted perfectly, material seems high quality but time will tell!
Quick delivery and good quality, quick delivery and good quality, quick delivery and good quality
I was after bespoke cushion covers that I had tried for ages to find someone that could do it the job and finally found Covers & all. Highly delighted with end product.
Great product thats very competitively priced, coupled with great customer service. Sizes were double checked, extra dimensions were applied on request and the order was put on hold (my request) for a couple of weeks due to me not being able to take delivery on the estimated day. Cover is creased due to photo's being taken straight after unwrapping.
Good quality. Would recommend the extra eyelets as this helps secure to the pergola.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marie, we are sorry to note your disappointment with the product you received. Upon checking the details, we have processed order same as per the received dimensions with the standard leeway as mentioned on the website. Moreover, as we are a custom business, we do provide an option to enter the custom dimensions and upload real-time product images while placing an order. However, it seems like the order has been placed with the default website dimensions, and it has been shipped out accordingly. If you have any other concerns, please feel free to contact our customer support team via phone or chat.