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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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It was really easy to provide the dimensions for this custom cover, using their template for this type of application. Great quality work and great value.
The company likes to be curate and checks the measurements before going into production. I like this but it might be worth letting people know at point of order as I could have missed the email check.
They checked and double checked the first order, which is just as well, before it was sent out as it was made to measure. The second order (a car cover) was sent out without delay. Both fit perfectly but did take a little while to arrive. Worth the wait though
Easy to use site, made to measure excellent instructions to add measurements. Great product
Very good service and quality product and will use again. Have already recommended company to a friend who was also impressed by products
No email confirmation of order. Delivered ahead of schedule but there was no contact to say when it would be delivered.
Good service and prompt delivery. Thank you very much.
Lots of help on website and options to make sure you get exactly what you want
It took a while but we eventually did get the measurements right and agreed
I would have preferred a system whereby the diagrams you sent were interactive
Ie I could have adjusted your measurements on line in your diagrams
Easy to measure, able to send photos of furniture. Very pleased with the product and service
Excellent Order Process. Easy to tailor the order to the exact size required and add on extras. The quality of the tarpaulin is excellent and it appears to be exceptionally well made. I would have given 5 stars but it was very crumpled when it arrived and heavily creased in every direction - I would normally have expected just packaging folds - but hope this won't compromise its lifespan as a waterproof cover.
After submitting the initial dimensions and a photo the cover & all people chatted with me to check they had the correct dimensions, asked some follow up questions and produced and delivered a perfectly fitting cover in good time. It was easy and they were extremely knowledgeable and professional.
I didn't seem to be given the opportunity to add the discount code: 15 CART.
Great service, just check you're sure what the material is - as it's more for outdoor furniture than indoor. (I simply wanted a nice soft grey cover for a bedwedge but didn't realise what I was ordering on here, so it's my fault.)
Outstanding quality of service and product though. Extremely well made. Looks like it's indescructable to be honest. Very good company.
Ordering experience was easy and seemed straightforward. Product arrived ahead of estimated delivery date. Haven't yet tried the seat covers as vehicle is in storage, however they look good and are what I was wanting.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

