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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Well made cover from quality material. Fast turnaround from order to delivery
We have an L shape outdoor sofa unit that was difficult to find a cover that would fit so we had one custom made by Covers & All. We were not disappointed in the decision as the cover was made to our specifications and is a perfect fit. This was important to ensure it did not blow away in the wind as this had happened with a previous off cover leaving the cushions wet after a downpour. The communication was excellent and the cover was made and shipped in good time.
Cover arrived as described. Good quality, speedy service for a custom item. Pleased overall.
Hey Jack! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My order was easy to place, made quickly and delivered on time. The covers were great quality and a good easy clean fabric
Hey Mark! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I absolutely love the covers very well made. I thought they came with the foam inners but didn't, I should have read the notice before ordering but still very pleased
Hi Mary! We're delighted to know that you love our product. As per your concern, we offer a dedicated product for cushion inserts. Kindly refer to the product link provided below for more information. https://www.coversandall.co.uk/cushion-pillow-covers/cushion-insert/square-rectangle-cushion-insert-p For more delightful experiences, check out our latest offerings. We're here to make your next purchase even better!
I have t seen product yet but its been delivered please stop the constant emails
I have not been home yet
Hello David, thank you for rating Covers&All. We're delighted to hear that you've received the swatch kit. We trust it will help you in selecting the material and place an order. If you have any further inquiries or concerns, please don't hesitate to reach out to our customer support team via phone or chat.
Hey Ian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Arrived as promised and pleased with the fit and quality
Thank you, Jason, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Best swatch service I have used at no cost. Very happy with samples and have placed an order.
Thank you, Heather, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Hey Steve! We are delighted to hear that you are pleased with our product and received in a timely manner. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Online chat helped me to place the order, then I received several updates on the design to approve before it was made. They arrived surprisingly quickly for a bespoke service and were exactly as I hoped they would be, a perfect fit and better material than I had on the original suite.
Thank you, Rebekah, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Hi Helen, we apologize for any inconvenience you experienced while placing your order. While we've endeavored to streamline the ordering process for simplicity and clarity, we acknowledge that there may be areas where we can enhance it further. Should you encounter any difficulties, please don't hesitate to reach out to our customer support team via phone or chat for assistance.
Covers are grand and will do but incorrect zip configuration was fitted to 3 out of the 4 covers
"Dear David,
Thank you for your positive feedback, and apologies for the zip issue. Please send a photo for our investigation. Check your email; our team has sent you the necessary details. We're committed to resolving this promptly.
Best regards,
Coversandall"
I forgot the discount code can you apply it please 🤦🏽
Hey Simon, we appreciate your time and feedback. Your order has been updated with the discount code and our team will promptly initiate the refund process. Please note that the credited amount will reflect in your bank account within 7 working days. Thank you.
Very fast service & good quality cover that matches our previous orders for table & chair covers
Hey Sandy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fabulous service, quick delivery and everything I wanted for a custom fit cover
Hey Camilla! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Having sent off dimensions, I got a detailed query back including drawings, which allowed for some tweaks which ensured that the product was a perfect fit when received. Excellent service!
Hey Robin! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
No problems - quality product, quick delivery. Looks good on gazebo and keeping everything dry.
Hey John! We are delighted to hear that you are pleased with our quality. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I found the site quite slow but the covers themselves seem hard wearing and fit well.
Hello Sarah, we apologize for the inconvenience you experienced while placing your order. Various factors such as connectivity issues, multiple open tabs, or the current browser may have contributed to this. If you encounter any difficulties, we suggest clearing your cookies, switching browsers, or trying again later. Nevertheless, your feedback is valuable to us, and we've conveyed it to our website team to enhance the overall customer experience.
Hey Matthew! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Far too small for my needs, and not a nice fabric - was more like s bag than a cushion cover
Hello Tina, we regret to hear about your disappointment with the product you received. Ensuring the delivery of a quality product is always our priority. The product was dispatched according to the dimensions and details provided in your order. However, we appreciate your feedback and have forwarded it to the relevant team. They will reach out to you promptly to address the issue.
Great online experience...now to wait to see how good cushion cover is, I've bought...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Nicholas! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!