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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Good customer service. They were keen to get measurements exactly correct.
Hey Charles! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very impressed with product delivery dreadful and I cannot spend three days waiting in all day as no estimated time of delivery - very poor.
Hi Josephine! Thank you for getting in touch! We're happy to hear that you're satisfied with the product. However, we apologize for any inconvenience caused during delivery. Please understand that Covers&All cannot control the performance of third-party couriers. Nonetheless, we value your feedback and have forwarded it to the relevant team to enhance the customer experience.
Think they could have recommended me better with my skylight cover. Spoke/chatted with the client servicing team twice but not sure the cover will not fly away
We apologize for any inconvenience you've experienced with our skylight cover recommendation. Your feedback is valuable to us, and we're committed to finding a solution that ensures both functionality and peace of mind. Please don't hesitate to contact us again for further assistance. Thank you for bringing this to our attention.
Very pleased but although they were dispatched in a tube they were folded first and therefore have very severe creases which show and look untidy when fitted. This I think could have been avoided if they were only rolled.
Dear Pauline,
Thank you for your feedback. We're glad you're pleased overall. We apologize for the inconvenience caused by the creases. We'll review our packaging process to prevent this in the future.
Best regards,
Covers & All
Hey Adam! We are delighted to hear that you are pleased with our product, process and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A quality made item, made with strong materials,
Fits well and looks like it will last for years!
👍🏼👍🏼👍🏼👍🏼👍🏼 5 Thumbs up for me!
Hey Colin! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I could prove I received spam via this purchase as I got a spam email purporting to be from EVRI (not Custom Covers couriers) that tried to charge me a redelivery charge. I know it is a result of this order as I used a unique email address for the order and the spam used that unique email address. So no lecture please from Coverall's etc about email security. They need to do an internal investigation final. I shall monitor my inbox to see if I get further spam from that unique email address that only Coveralls has to contact me.
It's unfortunate to hear about your experience. We want to assure you that we take the security of our communications seriously and do not engage in spamming practices. It sounds like you may have received a fraudulent email posing as EVRI, which we are not affiliated with. We recommend exercising caution and avoiding any requests for payment or personal information from suspicious sources. If you have any concerns or questions, please don't hesitate to reach out to us directly. We're here to help.
We provided measurements chose colour and product arrived exactly as requested
Hey Julie! We are delighted to hear that you are pleased with our product and received it in a timely manner. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey James! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A mistake with the courier delayed my delivery. However the company sorted it out and I have now received my order.
Hey Diane! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Andrew! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to order and very responsive to questions and requests. Personalised the bolster cover with a handle as I use it for Yoga.
A bit annoyed that it was not I'm obvious it was being made in India, but delivery was just a few days
Hey Christine! We're pleased to know that you found our website user-friendly and were able to get the assistance. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Really helpful, thank you and turned around quite quickly upon our request. Even delivered earlier than expected.
Hey Afreena! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The cushion cover was exactly what we needed, and was made exactly as it was described. We would not hesitate to order from Cover & All UK.
Hey Don! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The product I ordered I initially thought was but pricey but once I received it was obvious this was a top notch product. I ordered a custom bike cover for sons bike and it fits like a glove and I can't imagine having to ever replace, like the.
Hey Alexandros! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Return to shop tab looks as though you are abandoning the order
Thank you for your feedback about the "Return to shop" tab. We're reviewing its design to ensure clarity and a seamless shopping experience. Your input is valuable in enhancing our platform. If you have more suggestions, feel free to share.
Hi! Thank you for your kind words! We are glad you liked our website. We're committed to maintaining a seamless experience. If you have more feedback or questions, reach out anytime. We'd love for you to also explore our range of products for your future needs.
Thank you for taking the time to leave a review. We appreciate your feedback, although we understand that you prefer brevity. Should you have any specific concerns or suggestions for improvement, please don't hesitate to reach out. We're here to ensure your experience meets your expectations.
Everything worked perfectly. It was delivered in the time frame I was told to expect and it fits perfectly.
Thank you, David, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Andrea! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!