CorvetteModsReviews 723

I purchased z06 sway on sale... they come with bushings all for a decent price, with free shipping.
The bars arrived with a hole in the box, one of the bushings was missing due to the hole from poor packaging. I tried calling and emailing thier customer service. No reply.
If you run a legit business and you want to do good business with good people you have a good customer service, that is business 101.
The sway bars were just thrown in a box with the bushings, no paper or bubble wrap at all. The box wasn't reinforced at the ends to ensure that the bars would not try to come out during shipping.
I got so fed up I just ordered a replacement bushing online from gm. I have never seen such poor packaging and unwillingness to respond to a customer and trying to resolve a matter. My matter was simple... I had to resolve it myself. Ask yourself will your problem with Corvette Mods be simple... Order from them at your own risk

I purchased a $100 product from them. When I received it in the mail I opened the box and realized that it would not fit and look like I imagined from the one photograph on the product description. The box was not sealed, the product was not in a sealed wrap, just loose in the box. I asked to return the product for a refund and found out the charge me 20% restocking fee which was $21.00. So for just opening the box and looking at it the transaction cost me $12 shipping $10 return shipping and $21 restocking fee. So I paid $43.00 to open a box without breaking any seals and look at a $100 product. A little excessive I think!

I bought about $2900 worth of accessories for my C7. Shipping calculated and i placed my order. After that, they contacted me to tell me shipping will cost an extra $450 than was calculated due to parts size and they are losing money too just so they lower the new shipping price for me. Also, they told me packages will take only a week and a half to be delivered. Then they sent me Fedex tracking number to show me they will ship via Fedex and informed me that tracking number will get updated once packages are shipped, so I agreed and paid the extra $450. However, after i paid, their attitude when replaying changed, i felt like i was a begger, thier replys were so rude. Then, the emailed me with tracking numbers, but they were USPS tracking number not fedex, a month passed till now and the packages have not been delivered yet, when i track the packages lately, the staus doesnt change and it is the same for a while, i contacted corvettemods.com and again, rude replys telling me to wait becuaee packages are with customs although USPS website show packages were already cleared from customs. So, i contacted them again, they insist that i dont understand a thing and i should read BOTH package status. I decided to track my packages on my own, i found out that the packages were handed to local post for a while and they were waiting for me to contact them to verify my address.
So, i contacted corvettemods to tell them that i was right and i am not stupid, if they just tried contacting USPS they would know what happened and they could notify me. They replied with one word... "Whatever".

Is this how you treat a customer?
Is this how you want to be treated when you pay $2900?
With attitude, with rudeness, with false and misleading information?

If i waited more week or 2, my packages would have sent back or disposed.

One of the worst shopping sites

Stay away from this company. Ordered an under engine painted cap set for my 2009 Z06 for close to $300.00. Did not receive cap and informed them immediately. Amanda, Scott and Lisa insisted that I did receive the cap and wanted me to pay another $40 to send the cap. I couldn't believe that Scott and Lisa ( who are "upper management") did nothing to resolve this dispute. They didn't even want to split the cost with me. I didn't receive the cap and they want to charge me again for it? I disputed charges through my bank and was able to get a $40 credit and I'm still short a cap to completed set. Now, 3 months later, my credit card gets charged $60.00 with out my authorization from Corvette Mods. I called bank again to dispute charges and the charges are on hold. Called Corvette Mods to question about the unauthorized charges. I am now being charged for the $40 that was in dispute 3 months ago and an extra $20 for services? If my bank does reverse charge, Corvette Mods is going to send it to collections... Really? All over a $40 cap?
HELP!

Ordered the dash cluster LED conversion from incandescent bulbs. After opening it and reading the instructions it indicated that I would have to use a Dremel tool to enlarge the openings to accommodate the LED bulbs which was not stated on their website. While using a Dremel tool on the cluster sounds bad enough, going back to the incandescent bulbs is impossible if you don't like the new look.

Called customer service and got no return call. Sent email and they said "I apologize for any confusion" and that's it.

I added CorvetteMods to my junk mail block sender list.

I purchased Carbon Fiber overlays for my C6 Vette Emblems. They are TOO big and don't fit. I tried to do an RMA. They told me, if you open the package, you can't return it. How are you supposed to know if it fits unless you open the package? I called Customer Service five times without one return call. They emailed me that their production dept. said there were different sizes for front and rear. I used a micrometer and measured the emblems and they are the same size.

IF YOU HAVE A PROBLEM DON"T LOOK FOR CUSTOMER SERVICE.

I ordered year and color specific floor mats '68-'72 red. Received '80 bright red. Called CM's customer service the day of receipt. Amanda requested I take pictures and email same. Took pictures and sent within 30 minutes. I expected a return phone call. Received an Auto Reply email explaining that a reply would be in 48 hours. Called CM's customer service following day. Amanda put me on hold, went somewhere and came back acknowledging the pictures and that the order was wrong. I requested a refund. No you have to return the mats. Amanda says they will reorder. I told her I did not want to do business with CorvetteMods. " You shouldn't fell like that. I'm not going to argue with you " says Amanda. I told her I didn't appreciate the push back and asked to speak to her supervisor. Lisa reiterated their return policy and declined to listen to voice recording of our conversation. Lisa contends they(customer Service) are doing just fine and they are on Inc. 5000. I requested to speak to the owner. Lisa, " no that is not going to happen ". Would not give me owners name. Would not give up owners phone number. I told her I wanted to speak to the owner personally. She said he wasn't there. Lisa said, " she would have him call me ". Needless to say I did not receive a call. I since determined that CorvetteMods placed the order wrong and that Lloyd's filled their order. I've researched the owners name and was told to send him an email@ *******@corvettemods.com. I received an AOTU REPLY. Apparently the staff reflect the owners attitude. He doesn't care about customer concerns/satisfaction. I returned there floor mats the next day and have not been credited.

Inc. 5000 is not an award. There is an application fee paid by the company owner. It is paid recognition, advertising. Customer Satisfaction is not a factor.

If CorvetteMods would have responded (the same day) after receiving the pictures admitting the error I would have waited for a reorder.

Sir: Your negative reviews out number the positive. As a entrepreneurial leader I would be concerned about my business future.

Ordered items, no indication of accurate shipping date, received email that (all) items shipped but when I called because one item was missing I was told it was on backorder. Again, no idea when it will ship. Return process is ridiculous, and company continually tells you they have to "call warehouse" to find out what is going on with their orders but then doesn't get back to you. I haven't dealt with antiquated processes/service like this company since before we could do everything online. And they are an online retailer! Horrible. We regret ordering Christmas gifts from here.