Coldwater CreekReviews 358

This company just lost my business. They completely messed up a very simple 2 item order. It's too bad because I really like what they have to offer.

Tried to work with them as they got my state address wrong, my state is way down the line. They also didn't include a zip code. After talking with one of the receiving shippers I found out the tracking # is untraceable. I reported this to my credit card and the charge was not shown as of yet. It is noted on record. This package will never reach me and will never order from this source again

Waited til they received return and started looking for refund. That was over a month ago and still can't get a refund after 2 calls and e-mail. $100 for a top, so never ordering again.

Placed an order. Within a day my credit card called me about a suspicious charge from Hong Kong.
We acknowledge the transaction but the credit card company recommended that we cancel our card and get a new one for safety reasons. Days later I went to the email of our confirmation of order and when I touched on it, it went red and said suspicious website. So now I cannot track my order. It has been 3 weeks and no package. Will NOT do business with them again.

No customer service. Tracking number not recognized by postal service, company response is "check with post office".

Although I have no issues with quality… their delivery charges are outrageous and if you need to return. They charge you again! So over 30$ for this mistake. Plus charged tax in a state that has no tax on clothing…. And argued with me when they were mistaken. I'm done with them.

VERY slow to ship. Tried to cancel order because I had second thoughts about the price. They said it was 'in process' so it couldn't be cancelled but gave me a code so I could return the item at no expense to me. The All Season Jacket in size small was very nicely made, and I thought I might keep it, but it was way to big (I wear a small in everything). Fit like a medium+. Returned 9/19/23, they received it 9/29/23. Took numerous phone calls to get a refund processed. I finally have the refund on my account today (10/18/23). I guess I should have checked here before ordering. It seems this is a common problem with Coldwater Creek. I won't order from them again.

Coldwater Creek confirmed that they received my returned item on 9.25.23, yet they insist that they need to "investigate" over 7-10 days to make sure it is approved for a refund? What in the world! Then, once approved, they'll credit your payment method in another 3-5 days. All in all, over a month since I returned the item. I will no longer buy from this company.

I'm finished trying to do business with Coldwater Creek. Absolutely no customer service. No responses from 6/6,8/8,8/29,9/2 all in 2023, to my email inquires. Over priced garments I might add! Buyer beware!

The first part of July I ordered pants, a necklace, a blouse and a colorful gauzy topper. The necklace and pants came but the pants were far too large. I returned them and quickly received a pair that fit. But no blouse or topper. Around the middle of August I called Customer service and was told that the blouse and topper would be mailed the next day and I would receive the 2 packages in 8 to 10 days. I told them that I bought the entire outfit to wear to my son's wedding on Sept 16. If I had known it would take so long, I would have shopped elsewhere. On September 11, I was still waiting. I called again and was told that the 2 items had been mailed earlier THAT day and to wait another 8-10 days. I will have to go shopping tomorrow if the pkgs dont arrive. The wedding will be in 2 days by then. Coldwater creek is not cheap. I will NEVER shop there again. Over 2 months to receive your purchases is just too long!

Ordered a particular pikolino shoe. They sent me a different shoe. I looked online and noticed the shoe online was different than the shoe in the catalog. I tried to call them to alert them about this problem. After waiting on hold for about6 minutes, the line went dead. I called again. Same thing.

I love Coldwater Creek's styles and colors -- they have things I would really love to own -- if I could get them. No matter how quickly you click on their "just in!" items -- they are "sold out". In June I ordered a dress. It was "back ordered". Every few weeks they put a hold on my checking account for the amount of the dress, it ticked me off a bit, but I dealt with it. Sept 6, I finally emailed them to cancel the other, I was tired of waiting, summer is now over. No response. On the 9th I received an email that said they couldn't cancel the order because the dress was shipped out on the 8th. Hmmmm... I smell BS. Never again.

Waited over a month for order. Bogus tracking site said it was delivered which is a lie. I would've known. Doorbell camera. They don't answer emails, I sent three. TOTAL SCAM.

I ordered a dress from Coldwater Creek and I ended up paying over $59.00 for it. It was too long and too big so I returned it but they only gave me back $32.00. They would not refund what I paid for tax and shipping/handling and then when I sent it back with their shipper, they deducted another $9.99 for shipping. This is the last time I am ever ordering from them. Their things are very poor quality now.

Very disappointing. Low quality, poorly made, wasn't surprised when I checked the label and saw "Made in China". America has really lost it's good quality clothing because everything is coming from China. I just don't know what to say. Sigh!

I just noticed a $14.99 "My Coldwater Rewards" on my MasterCard. I did an order in May and returned the items as they didn't fit and i didn't like enough to reorder. They had waived the postage and handling, which was $14.99. When I returned the items, they charged me $9.57. Then I saw they charged me the $14.99 they originally waived. Then today I see another $14.99 pending charge on my MasterCard! What kind of company is this?!

Wonderful clothing but these folks are a bunch of thieves! Their latest scam (7/23) is "free shipping". Except to get the "free shipping" you have to join their "club" and be charged some amount each month. The specifics of their "club membership" go by really fast during their sign up so you end up agreeing to be charged before you understand.

I've been buying from them for decades but I'm just about done forever.

When I ordered the item, it was not on backorder, but it became on backorder after I submitted the order. I waited over 1 month, called and was told I should have it by the end of the month. That did not happen. I waited over another month before I called again. By this time, it's been almost 1.5 months since I place the order. Now, the customer service rep tells be she cannot cancel the order because the item is in the warehouse ready to ship out. I ask her for a tracking number which she does not provide, but let's me know I'll receive a status update by the next day. I get a status update email the next day and guess what, it's still on back order. I call again and start to get the same response, so I ask for a supervisor and lo and behold, they can cancel my order. They don't make it easy to get help. I will never order from them online ever again.

I loved how this sweater looked in the picture. Beautiful colors and striped design. I ordered a Medium. I usually take a large at most places (I am size 12,5'8", 152 lbs.) but the medium was very large on me. Baggy under the arms and wide in general. The sleeves were just long enough which made me realize that they would likely be too short in a Small. I was going to try the small, but when I realized I had to pay to ship an exchange and that I may need to send the Small back, I decided $20 trying on clothes is too much. Most places do not charge if you are exchanging an item. Cute clothes, but I'll need to shop elsewhere.

I ordered some clothing for a trip 5 weeks ago. I ordered via phone to be sure the items would be shipped in time for my trip, which was a month away. I was told that each item was in stock and ready to be shipped. My trip is over and the items are marked to be shipped 6 weeks from the order date. Every time I check the shipping date, it is moved out further. In addition to my items not being shipped, the customer service person repeatedly tried to hard sell me on some kind of special credit card with a monthly fee. I declined three times before she finally just agreed to order my items, reassuring me they were ready to be shipped. I should have known this was a shady company based on her behavior. Never again. Ugh.