Coldwater CreekReviews 358

I returned a sweater that was on sale. I wanted a smaller size. When I went to order the smaller size the price listed was twice what I had paid when it was on sale. CC is a total rip off.

If I could give them ZERO stars I would. They are horrible. My order has yet to be refunded after 2 months and countless phone calls. Shipping charges are ridiculous ($14.99 for a $69 sweater) but it was a Christmas gift specifically picked out my the recipient so I paid. When the sweater didn't fit and I had to return, they charged another $10. So from the get-go, I am out $25 plus no refund yet. They lied to me over and over about processing my refund. After another 30 min phone call, I was promised again it was being processed, but I am doubtful. This company is beyond awful and is why people will continue to order from large corporations like Amazon.

Back ordered product; took longer than predicted; returned and taking forever to be refunded. Don't waste your time on a poor quality product (down jacket)

This company is horrible - returned a $29.00 shirt only to get refunded $16.00. Don't buy anything from them.

First time ordering arrived early. Shoe fits smaller needed a half size bigger. Don't have, customer service states unsure when they will so it needs returned.being charged to return. I guess I will continue to use Amazon won't be ordering again

My mother likes their clothing and attempts to purchase via the catalog, but when the clothes came, they didn't fit at all. Yeah, you can return, but they only refunded 2/3 of the cost - excuse me! $32 for a return - HORRIBLE!

Beware company will keep your taxes that you paid for items. They don't refund all your money. Customer service is useless. Plus the rewards program said they reimburse you for shipping but you will never see your money.

It has been almost a month since I returned clothing to Coldwater Creek. I spoke w/a customer service rep and they apparently are not interested in repeat business. Luckily, I insured the return package and have the tracking information, but somehow Coldwater Creek managed to "lose" the package and I was told that they "were investigating." This is for returns at a San Diego, CA location. It all seems like a scam. I am now awaiting a credit refund of approximately $500.00. Yes, $500.00! It looks like I will have to take them to Small Claims Court and additionally file complaints with the Better Business Bureau and my state's AG office. BEWARE! And only order from reputable on-line clothing retailers like LLBean or Talbots.

Ordered around $65.00 dollars of clothing over a month ago and never received. Tracking numbers are bogus. After reading other reviews, I experienced same issues. No product! When I emailed they said wrong item delivered and must be returned. Item was 3-d polarized sunglasses. Interesting how many other customers ALLEGEDLY received the same item that needed returned. I didn't realize 3-d sunglasses were so popular! Blaming me the customer for not returning them. All I can say is BUYER BEWARE. This is a total FRAUDULENT SCAM! Do not waste your time or money. I learned the hard way.

Used to buy their clothes years ago in store and was pleased with the quality so I was happy to find that Coldwater Creek has an online store.
That joy faded fast as I looked through the site and found that this company is out of step with other clothing stores in two critical ways. They have a punitive shipping policy whereby the shipping increases as the total in the cart increases. Most stores offer free standard shipping, or at least a threshold, that once crossed, becomes free shipping.
Then, there is the" fat tax" applied to women's size clothing. Most clothing stores have abandoned this practice, if for no other reason than it affects their sales.
In the case of Coldwater Creek I found the following: a coat that sells for $209.95 for a petite small to a misses XL suddenly increases to $234.95... Same coat... only $25 more once you cross over to Woman's 1X. Every piece of clothing I checked on the site followed a similar pattern.
When I called to inquire as to why this is so, I was told more material is a factor, along with other nonsense excuses... If that's to be believed why aren't they charging a different price for each size along the spectrum? After all, there is a substantial difference in the amt of material between a petite small and a misses XL. There was no explanation for that... and using that logic, why not charge more for size 11 footwear which is nearly 2x larger than size 6 footwear.
No, let's just charge extra for women's sizes.
I decided to just voice my opinion instead of accepting the 20% discount...which I subsequently found out was not a deal at all because this same 20% off was offered to everyone shopping at their site if you gave them your email. What I want to see Coldwater Creek do is make adjustments in their pricing and start treating, valuing and respecting a substantial consumer base. I will be watching to see if Coldwater Creek does the right and fair thing. Judging from the reviews on this site you really need to start listening to consumers regarding numerous issues.

I would give it really a zero. They never delivered my order and I got the runaround from Iris, the person who contacted me from the company. First they told me it was delivered to me, then they said they delivered the wrong package to me. I kept telling Iris I never received a package. I kept asking for the name of the logistics company they said delivered it to me but I never got the name. The Post Office said they never received it and the tracking number the company gave me wasn't a Post Office tracking #. They said they sent me a pkg with 3-D glasses in it. They first offerred me a 10% refund then they upped it to 20%, despite me telling them numerous times I never received a package. They said they had proof but never sent it to me in the attachment they said they would send. This is a scam company!

15 days and still have not received my credit. Representative says it could take another 3-5 weeks. They charge your credit card in a day and it takes a month or longer to get a return. Tracking return merchandise is impossible.

I made a purchase and my credit card was immediately charged. I've yet to receive package that supposedly arrived November 19. My advice on MY experience do not purchase from this company. Poor customer service! If I could give -10 stars, I would.

I would not know the quality of the clothes I ordered because I never received my package. This is a Chinese company It is mailed out of china They say my package was delivered to my address. My post office says the tracking number is not real They could not locate the company So I am not getting my package because they insist that I have received it and I never received

I placed an order online on 10/29/23 for a dress. I received an email from a Chinese company with tracking information? Wait what? I never place orders from companies based in China because it takes so long to get your item and half the time it is lost and you never receive it. Since when was Coldwater Creek taken over by a Chinese company? Apparently in 2020! I had no idea or I would not have made the purchase. I clicked on the tracking button and it's mostly written in Chinese with a bunch of dates saying it was processed here and processed there. And that it was delivered on November 17. But I never received it. First, I checked with all my neighbors but no one else received my package either.

Next, I reached out to customer service letting them know I have not received my package. I received an email back stating that " After inspection, we found that your package has indeed arrived at your local post office and indicated that it was delivered properly."

It told me to check with neighbors and with my local post office using my tracking number. I plan to fo to the post office today, but do not have high hopes.

Then the email states " If you still cannot find the package after trying these methods, we recommend negotiating the claim with the logistics company because your package may not be delivered to you in time due to negligence. If you cannot successfully coordinate with the logistics company, please contact us, and we will help you deal with it in time."

Well who the heck is the "logistics company?". No information given. Also, my confirmation email does not even show the item I purchased or a picture/description like most retailers do which I find shady. I would NOT order from them again. They are not the local American made company they used to be.

I ordered item from Coldwater Creek and received confirmation email with order #. I contacted them to ask for update on tracking info 2 weeks later. They informed me it was delivered and I should "as neighbors if they had package and go to post office to ask package whereabouts."
Post office had no record of receiving package.
Second email to CC customer service resulted in response that they "lost a lot of money on this and the wrong item was shipped AND I needed to find the item and then my order would be shipped."
Sorry CC. Not my issue.
I do not expect to receive a refund nor my original item. Also, when ordering there's no indication that item is shipped from Asia and will take weeks to arrive.
Never again, Coldwater Creek.

They said package was delivered. It was not. Bad customer service. I used to buy from this company. I will never again. Yet another company gone to scam people. Phony tracking system.

I ordered some items from what I thought was Coldwater Creek. They were having a clearance sale, great prices. I knew something was wrong when they sent a tracking number from Hong Kong. Spent several weeks watching a "shipment" coming from overseas. Often had to use Google translate to see what the status was. Finally, it said it had been delivered. I had received nothing. I will say, when I contacted them via E-mal (several times) they answered quickly.

I said I hadn't received a package. They assured me their records showed I had, and I needed to contact my neighbors, family members, and the Post Office. I did go into the US Post Office and they said the tracking number wasn't theirs at all, and not even in the USPS tracking format. In addition, I have informed delivery from USPS and the package never showed up on any schedule.

They conceded that their records showed the package was smaller than it should have been so they must have shipped the wrong thing. I needed to locate the original, incorrect package and return it and they would then send my correct items. If I didn't send back the errant package they could only refund me 10% of my purchase price.? Again, they admitted my purchase had never been sent, but assured me their logistics company said I had received a package containing sunglasses, which I was to locate and return. We have cameras. We have USPS informed delivery. I had received no sunglasses.

Finally, I contacted my credit card and within an hour they told me the vendor had issued a refund.

I ordered pants and a top that were advertised as the same color and dye lot. They do not match. Typical.

I ordered from what I thought to be a US company but order tracking was from China, the tracking reports were bizarre and possibly fraudulent, package not delivered to me, although the tracking indicated that it was delivered on 10/30/2023, however there were 2 more tracking posts from two separate times of day listed on 10/31/2023 which merely stated the date, time and my city, not my address.all postings were in Chinese script even the ones for the US, with merely place names inserted in English, company responded to my emails stating that a small package containing an item I didn't order was sent and delivered to me, and that they understood that it was a mistake and not what I had ordered.at first no mention as to what small item supposedly was, then in another email it was stated that the item sent was a pair of polarized sun glasses ( I had ordered over 68 dollars worth of sale priced clothing, not sunglasses) and that unless the package could be accounted for they could not (would not) help me.the final email concerning this package asked me to ask neighbors and family if they had received the package.finally I was offered a 10% refund for my greater than $68 purchase, which I did not and will not respond to.this company is no longer reputable.I gave 1 star only because I couldn't give less and they did respond ( however unhelpful) to my emails