Coldwater CreekReviews 358

Be careful of accepting free shipping on orders. It becomes a reoccurring charge on your credit card monthly at $14.99. When I called to question the charges, asked to be refunded and have this service turned off, I was met with sarcasm and impatience. It seemed suspect to me, even though they said, I filled out all the appropriate information! I will never order from Coldwater Creek again!
Whatever I filled out, did not clearly explain, or indicate that I would have a recurring charge every month… it's more than Amazon Prime.

I ordered 3 dresses in 2 different orders…1 was priced $130 the other 2 were $170 each…awful quality & packaged in usps mailer all scrunched up. Awful quality for the price. Returned all 3. Took 4 weeks to get a partial refund after they deducted over $50 fir what I don't know…NEVER will I order from them again!

I ordered a dress online and within 10 days I received the wrong dress! I quickly folded it back up, and mailed it back to them, per their instructions and sent with it a copy of what I ordered! I asked for the correct item to be shipped. As of today, I haven't heard a word from Coldwater and no refund either! Order#
#E*******

I have to say that I waited 12 days with no tracking which made me mad. I received my blouse today and love it. Very well made fit is perfect. I gave bad review but I was wrong

I used to love Coldwater, it used to be a trust worthy company. Now that it is based in China, it's no longer worth giving them the time of day. I placed an order in August. I did get a confirmation email of the order however the website showed that it was all on back order. I love how they do not tell you this until the order is placed. It showed it was going to be at least a month. I emailed them to cancel and got no reply. One item got sent however I never got anything telling me this, the item came and it was fine. I emailed several times asking about the previous items, nothing. I messaged them on fb and that was a joke. I told them that I wanted the order canceled. They told me that made them sad. Who tells a customer this? It was weird and the interaction is weird. I am sure it is someone from China was trained to say things they think people from other countries want to hear. It is not what I want to hear, I am not 7, I am a grown adult and I want to be treated like one. I finally saw an update on their site and it showed the rest of my order was canceled. I never did get confirmation of this. Several months later I saw a charge from Coldwater Creek on my credit card, they were billing me for items that I didn't get and not to mention it was 6 months after the order was placed. I of course disputed the charge and it was reversed. But no more. Coldwater Creek is a joke of a company.

I was just sent an item from an order they say I placed 6 months ago (though my account doesn't reflect it and I have no email records). I was informed I could pay $9.95 to return it. I received NO communication asking if I still wanted the item.

I purchased the All Season Coat in late October of 2022. By the end of March 2023, the lowest snap failed. The company did NOT stand behind their product. I was told they have a strict 90 return policy. However, I wasn't trying to "return" an item, I want and deserve a replacement for a defective product.

I return 2 items that did not fit. I have been trying for over a month to receive the refund. I have called 4 times and told each time to give them some more time. Totally unacceptable.! This will likely be the last time I ever order from them.

A great deal of my wardrobe is coldwater creek but I don't even look at their website anymore. The actual quality of their clothes is above average but customer service is absolutely terrible! If you order something you probably will not receive it until the next season...several months later. And if you make a return be sure to keep all records pertaining to that return because you will never get credited for it unless you call then a couple of months later and they will need the order number tracking number and everything else. Then if you are lucky you will get credited 2 or more weeks later. So v regardless of the quality it isn't worth the multiple headaches you go thru when you purchase from them...

Ordered a shirt in June of 2022. I ordered it because they SAID it was in stock. Fast forward to September of 2022…still no delivery. Looked at the current catalog that came in, there's the same shirt being advertised, and online it said it was in stock. I cancelled my order. I've been a loyal shopper of this company for many years but I will NEVER buy from them again. Once the stores shut down…the online shopping has been horrendous. Save your frustration and buy anywhere else.

First off, quality is poor for the price you pay. Second I received 3 of 5 items ordered with no tracking info on the other two. I tried to contact them but no phone number is available for customer service. I emailed them twice with NO Response. So are they just not going to send me my other two items? I recommend to anyone thinking about a purchase from them, DON'T!

I am a long time customer of Coldwater Creek. I have usually been happy with the quality and service. However, I purchased a vest that looked great in the catalog. When I got the vest it was absolutely awful. So, I sent it back with the return label that came with it. It took two months and lots of prodding to get my refund. And the refund was $26 less than I paid. I understand charging shipping on returns but this was in an envelope and one lightweight vest! Their customer service team does not respond timely, if at all. I am not going to order from them again. If I could rate them with zero stars, I would.

I placed an order on December 13,2022, and had an expected shipping date a few days later. It was pushed back, but since it was Christmas, I attribute that to the holiday. The second date came and went, and I received a shipping date of January 11,2023. On that date, I checked the order status and saw it had been moved to January 19th. I called to cancel, but was told that it had left the warehouse and couldn't be canceled. Today, the 15th, I checked the order status, and it has been updated to the 23rd. Where do our orders go between leaving the warehouse and being shipped? Nevernever Land?

I should mention that with each expected shipping date my credit card history would show a pending charge of MORE than the cost of the sweater. It would drop off after a few days, but for that period of time, my credit limit was reduced considerably.

Also, I emailed Coldwater Creek's customer service department twice with no response.

They charge for a subscription that people never agreed to pay for. Beware what you buy and the sneaky discounts that are not discounts, to begin with.

The rea son for the 3star review is only because I was never notified that it had shipped. I contacted customer service & no response. Then I read the 'horrible' reviews, and was sick because I was afraid I had been scammed. BUT! One week from when I ordered...I received exactly what I ordered. They really need to communicate better though.

After ordering a garment last October which was of the worst quality and expensively priced, it took 2 months to get my money back. But, I discovered they enrolled me in their "rewards club" for $16.04 per month. They will charge your card each month even when you don't order anything. Called and demanded a refund which they say will be forthcoming in 3-5 business days. Check your credit card statement for the charge around the first of the month. They used to be a pretty good company, but have become a nightmare to deal with and sending out the absolute poorest, lowest quality items. Sad.

I have returned 5 items for a refund, and have yet to receive all of the money back. It has been over 3 months so far. I have called customer service and they have verified that they have received them via USPS tracking numbers, which I saved. They repeatedly assured me I'd get what they owe me, but I have still not received all of it. They don't send emails confirming refunds or receipt of return packages either. They only ask me for order numbers, which apparently they can't or won't bother to look up using my account info. I also cannot do this on their site. They said months ago that they were fixing that...so far not. They are the most slipshod company I've ever dealt with. Terrible service for the expensive clothes they sell. My advice is don't ever deal with them, but if you do and have a return, SAVE YOUR USPS TRACKING SLIPS, or you'll have no proof that they received it and owe you money. Good luck getting it even then. I'll never do business with Coldwater Creek again.

I purchsed a vest as a christmas gift for my friend. A day after ordering I sent an email asking since it is a gift to keep the invoice /pricetag off the purchase. I received an email with an explanation they don't do gifts. I called them to find out that the rep was sitting outside the US telling me they don't do gifts and it is too late cancel now...1st and last time I will order anything from them ever again.
Worst I ever had to deal with