Coldwater CreekReviews 358

Absolutely SUCKS! I ordered a sweater in two sizes on August 10, because I wasn't certain which size would best fit based on past experience with this vendor. The first sweater did not arrive till more than a MONTH later -- and the other one still has not arrived, more than TWO MONTHS later. I called to check, because I was concerned about it -- wanting to be sure I could still return the first sweater if the second was the better fit, only to be told that they start their clock running from the time you PLACE your order -- never mind the fact that they may not FILL it for more than THIRTY DAYS! Every bad review of thie vendor is 100% true! I'm returning the first sweater and have learned my lesson. Their clothes are too matronly anyway. I don't need the added aggravation of lousy customer service policies.

I purchased a purse from the "old" Coldwater, put it away and forgot about it, only to find it later. I used it once and the whole bottom tore apart. I spent $12.00 returning the purse and just received a letter saying they will not refund or return because it was the 'Old' company.
After reading all of these complaints, it seems like it would be good public relations to at least partially refund or honor gift certificates. I used to buy from Coldwater, but this did it.
I will never buy anything again and will tell everyone my stories and all of the others I read about on this page. One little kindness would have solved all of these complaints. I am sure that everyone who has complained will no longer do business with Coldwater, so they need to think about their policy.

You probably already know that the old Coldwater Creek went bankrupt and was purchased a year or two later by a larger company. They have apparently decided not to re-open the retail stores, and to sell only on line. I was pretty turned off by the initial catalogs that I was sent - the clothing appeared to be much less stylish and more 'matronly' than anything I'd want to wear (even tho I am retired and in my mid 60's). However, in the past 6 months, the style has improved, the variety of offerings has increased, and I think we might start to see better clothing. I've now gone ahead to order, and, while the consistency is still a bit of a problem, the quality is beginning to return to that of the 'old' Coldwater Creek. I've scored some really good purchases, and now look forward to seeing what their new catalogs have to offer.

Needed a dress for daughter's wedding that was a week away due to an emergency. Ordered 2 dresseses on a Monday and paid a lot to have them shipped "over night".
Bottom line; they hadn't even shipped them by Wednesday. I was told that the order was being prepared for shipping and it might arrive by Friday. I was never contacted by email that it would be delayed, nor would they refund me the money I paid to have it overnighted.
DONT BUY FROM THIS COMPANY

Now that Coldwater Creek is only an online retailer, they are just AWFUL. There ordering system will say something is in stock and it is not and when you call, all you get is "oh, sorry for that". They say they will address it but they do not and then the best answer: "It's really hard to have a system that keeps up with orders and the warehouse". Are you kidding me?!?!?! You cannot be an online retailer if you don't have the basics down. Too bad. They used to be worth the extra money.

Worst company and customer service ever! My husband purchased me a gift card last year for $250 from the 'old' Coldwater Creek that is absolutely useless now. Now the 'new' Coldwater Creek says the old bankrupt company took everything with them... Well, except the name, and website url, and branding but aren't responsible for any of the debts or gift cards. Honestly, how can anyone trust a company that does this? I'm not a big shopper and don't keep up with who's in and out of business. My mistake! One thing I can promise is I will never shop there again. As far as I'm concerned, if the company has the same website and logo, they are still in business. Nice trick Coldwater Creek, guess I can shred this worthless gift card.

Be aware! In case you were not aware, Coldwater Creek claims that they went out of business in 2014, and the current company claiming to be Coldwater Creek recently purchased only the name of the business. Why does this matter? If you were given gift certificates from the old Coldwater Creek, less than a year ago, they are now worthless and the money with which it was purchased was a donation to the now "out of business" company... a convenient way to weasel out of the responsibility of honoring gift certificate purchases if you ask me. Their apparel is boring and unoriginal. It was a chore in itself to find items I would be willing to show my face in public wearing... I was not impressed!

LOVE IT... A definite favorite. Customer service has always been top-notched, even with returns from catalog at the store. Clothes are trendy AND classic types that hold up well & I've got some "vintage" stuff! I've been a customer for many years and shop website as well as stores. Prices can get a little high for some items, but usually a sale or promotion helps make it affordable. Used to be able to get sterling jewelry, not anymore, so I miss that & I think the quality of the jewelry has gone down in general, but still a fan.

CWC recently changed their return policy. I can understand that but now, when you are returning some items back to their stores, their employees' attitudes changed significantly. I returned one item at its last day and the employee was grilling me why I have waited so long, with an attitude. This was never the case before and their employees used to be much more friendlier.

Also, for a short period they started charging $1 for their jewellery boxes and I thought it was outrageous that they were trying to make money like that. They stopped that shortly afterwards but this shows me that the company is changing from what they used to be before and it is really sad as it was one of my favorite!

Love it, love it, love it. The clothing from Coldwater Creek is first rate -- excellent quality and size range. There is no upcharge in prices for petite, women's, or tall clothing. The organization of the website is very good and so are the search criteria (you can search by size, color, just pants, only casual dresses, etc) -- it makes navigating and specific item searhes very easy.

I love the website a little more than the regular catalogues and stores due to the selection. Coldwater Creek tends to take a color palate and use it for a season. So if their palate is red/black/white and you love those colors, you will find the majority of the clothing to your liking for that season. However, if the color palate is orange/green/tan and you don't like that, there isn't much else available. This is where the website comes in. It is great to be able to look at styles and colors from the previous season(s) in addition to the current season's merchandise.

The customer service at Coldwater Creek is amazing! They obviously take their customer's satisfaction seriously -- and they work at making the customer happy. The telephone reps are wonderfully informed and can and will search not only warehouse but store inventories to find the right size/color for particular items that you want.

An amazing but true story, I purchased a very fancy evening dress for a charity event that didn't fit. When I called to order a different size, there were none left in the warehouse. The customer service rep took down my name, phone number, item number and size and said she'd check store inventories every now and then to see if someone returned this dress in my size. 3 weeks later I got a call from that rep that a dress in my size had turned up in a store in another time zone! Did I want it? YES! The other store called me, took my credit card number and shipped the dress to me the next day!

One last thing about the website, sign up for e-mail alerts! E-mail alert customers often get 1 day notice before the general public about sales (for example take 50% off everything on the website!), free shipping, and clearance markdowns.

Excellent company, excellent website.