Coldwater CreekReviews 358

Ordered weeks and weeks ago. Still not arrived. Told for the 3rd time, it will be shipped next Monday/arrive Tuesday, because I paid $30. Overnight shipping, I expected the arrival today. Now it's been put off until next Monday/Tuesday ship/arrival. I paid $30.00 shipping an still waited weeks. It's cold, colder, colder here in NJ. I needed this jacket a week ago due to the weather. Where is the $240.00 fall jacket I spent and put in the extra $30.00 overnight delivery charge that I ordered 3 weeks ago? I will never order from here again! I just hope this fall jacket finally arrives by this time next week. And that it is "WORTH" it.

I bought something, it did not fit, I returned it the next day. I'm a month now waiting on a refund. The service is AWFUL, it takes days to get a return email. Then they ask for documentation. THEY PROVIDE the label for UPS! They must be going out of business; once upon a time, it was a quality company. It is no longer. The quality of the clothes has dipped, and the service is not there at all. Horrible company, just sitting on your money!

There is no reason not to have a threshold for receiving free shipping. I will neither pay for shipping nor waste my time hunting down nickel and dime promo codes. I will never shop here again. When I asked for free shipping on a $200+ order. The chat bot asked me what promo code I had. After a lengthy back and forth conversation, the bot informed me there are no active promo codes at this time (late October). Um, couldn't it have given me that information earlier? What a waste of a formerly strong brand. Also, the bot suggested I call "brand specialist" to get a discount. So this person's job is about the brand, not about serving the customer? Colossal failure of service quality and communication.

Stay Away!
My work wardrobe in the past was from CWC so I tried again. Horrible clothing - nothing like what they used to be.
Also, they steal your money. I returned over $215 worth of clothing using their return label and tracking shows they received on 8/3/22. On 8/24/22 I called asking where refund was and was told will take an additional 14 days under expedited processing - what about from 8/3 the actual day they received the merch? I called back on 9/9/22 and was told that it should hit my account within 5 business days!

Updated 9/29/22: on 9/11/22 received a letter from CWC that they refunded money to my CC and on 9/28 I called again since my CC still doesn't have the $$! It has been 8 weeks and I believe CWC is going bankrupt and has no intention of refunding my money for merchandise I returned on 8/3/22!

5 weeks ago, I placed my first order with Coldwater Creek. Two weeks later, I contacted them because I had not received the item, nor any information on when it would ship. I was told the jacket I had ordered was on backorder, and would ship "in early September". Well, it's September 19th, and I still haven't received the jacket, nor any information on when (if?) it would ship. I have canceled the order and will not be doing business with this poorly-run company again.

I have ordered quite a few things on Coldwater Creek's site. I have ordered the same jacket twice. And both times, I was charged repeatedly and still have no coat. Both times I was told they were out of stock when I ordered them the same day their email came out! I gave up and ordered from LL Bean. I cannot find past orders on my login page. The way they do business is odd, and their clothes are expensive. I would instead do business elsewhere.

I, too, was happy to see CWC back in business and have made multiple orders with them. I'm finding I'm not getting a refund posted for ALL the items I'm returning when I get a refund but am having to call to have them run down my returns to ask why, weeks after they've received the items, I'm not seeing the refund on my bill. Then, after I alert them, they tell me it will take days for their department to research and, once confirmed, it will take up to 14 days to see it reflected on my bill. I'm happy with the product, but NOT their (fill in the blank - poor business practice, shorting customers...) And I've been ordering long enough that any problems with returns, overall, should be resolved. NOT HAPPY.

I also tried them after stores closed and found quality WAY below standard. Shirts are not cheap and they SHRINK every time you wash them!

I've been a customer of Coldwater Creek for many years and have been ordering lately on line. It always took more time than anyone else to receive my order. On July 8, I placed an order. One month later, I called asking where my order was & was told it wouldn't be coming... out of stock or no longer available or who knows. Nice of them let me know! Plus, I found out I was talking with a lady in the Phillipines! I'm done doing business with this company. I refuse to deal with a company who outsources their customer services to a foreign country and doesn't do a good job.

I ordered a dress on June 4. Still waiting for it. Every time I check the website it's another two weeks. Right now it says August 4. All the summer events I was going to wear it for are now passed. At this point I may not cancel it just to see how long it takes. Wager anyone? Don't order from this company.

I ordered a Moose on the Loose sweater on June 24,2022. I received a sale discount and free shipping. My $89 sweater was discounted to $71.96. During the following week, my ship date was delayed four times. When I emailed customer service, they responded that the sweater was no longer available nd would not be re-stocked. I've checked their website several times since then and it still lists my size sweater as available and "in stock." Should I conclude that they cancelled my order because they didn't want to honor the discount? I don't know what else to think?

The quality of clothes is great, but the customer service is horrible. I have a return that I've been awaiting a refund for for almost a month now. I get canned email responses and not much better on the phone. Companies should have to reimburse you for interest charged on your card when it takes this long to receive a refund. Completely unacceptable and I may never purchase from this company again. I sure will let everyone I can know about my experience.

Ordered a shirt online 6/2/22, item clearly stated 'in stock'. On 6/23 I still had not received my order, or received any email updates. I called customer service to find out the item has been out of stock and will not be re-stocked! I told them to cancel the order immediately and remove my name from future mailings. This is the second time I've had this exact same problem with them. Done with CC!

I have ordered from CWC for years and have been very happy. No more! I returned merchandise using their label. I have made numerous calls (always to their call center in the Philippines) and have gotten runaround after runaround. First they tried to tell me they never received my return. I then gave them the delivery info from the tracking. They STILL gave me a runaround. Call after call, excuse after excuse trying to put me off. I read others comments about never getting their refunds. I finally filed a dispute with my credit card who will fight it out with them. I called again tonight just for laughs and giggles and was again put off with the rep telling me to give it more time. They received my merchandise in Indiana on May 27th. It is now June 16th. Please people, save yourself the grief! It is no longer the CWC it used to be. I read it was bought by some Hong Kong company. There are other more reputable places to do business with!

I used to love Coldwater Creek when I could go purchase items in their stores. They are not "cheap" items and you would expect some quality from their products. Since now having to order goods online, I have become very disappointed with this supplier of consumer goods. The shipping timeline is horrendous compared to other online retailers. Of the 6 items I ordered in the past month, only 3 of them were of any quality based on the price I paid for them. I ordered the same shirt in two different colors, for example, and one is of good quality and the other is not even comparable. I won't order from them again. I gave them a chance but am overall disappointed.

Terrible customer service. I will NEVER buy from Goldwater Creek ever again. I returned two shirts because the label was PRINTED on the yoke of the shirts in huge lettering, even though the image online showed the label was sewn on in the collar of the shirt. The label was visible from the OUTSIDE of the shirt. I returned the shirts 20 days ago and was told that it would take at least another 10 days to receive my refund. AND I couldn't understand the rep's heavy accent. I was so confused as she could not even tell me whether the merchandise had even been received at the warehouse. ALSO, in the catalogue they NEVER photograph the back of any of the garments.

I will spare you the 35 emails over a two month period trying to resolve multiple issues with Coldwater Creek.
From being disappointed twice that items I ordered and waited for were no longer available to being overcharged to returning an item that a month later I still have not been refunded, at every turn, this was a nightmare.
This use to be a reputable business. It no longer is. I believe it is now an oversees operation with the scams so many oversees operations are known for. In the end, I asked to be removed from their mailing list. I will not be doing any business with them going forward. I recommend your spending your money elsewhere. This was frustration, aggravation, disappointment and a waste of too much time. Shopping should be fun. This was not.

I have always loved Coldwater Creek clothes, even though they were considered an "old lady"retailer. I was happily awaiting a purchase of two summer dresses, but was extremely disappointed when they hung like sacks on me when I tried them on, especially for the price of $216.42! Using the pre-printed label for returns, I sent them back on April 21,2022. They were received in their warehouse on April 27, according to USPS. I have called and emailed over 10 times asking where my refund is, as it is now June 9,2022!

Multiple answers have been "the warehouse has to put it in the system", "please give us 3-5 business days", "please give us 5-10 business days" "it is a processing error on our part" "we have forwarded this matter to our finance department" and whatever else they can think up to stall my refund. The customer service reps are not from this country and are difficult to understand. Even the emails have poor grammar and syntax in their sentences.

I am beyond disgusted and will NEVER purchase anything from Coldwater Creek again. If the rating system had a minus -10 button, it would still not be low enough. Awful, awful, awful. No wonder they went bankrupt the first time. I've accepted I will not be receiving my refund.