Choice Hotels

I made the terrible choice to stay at this hotel one night simply because of its proximity to where I needed to be. Not only did the hotel pretty much suck (dark, old, uninviting), I somehow how got subscribed to their whatever-it-is program AND THEY WILL NOT LET ME UNSUBSCRIBE! Calling their number doesn't work, and when I try to unsubscribe it either doesn't work (as I am still getting emails TWO YEARS LATER) or I get a "The email privacy preferences could not be updated at this time" message. (I include a screenshot. I did delete my email from the form as I don't feel comfortable posting it here!)

CHOICE HOTELS! If you see this, I beg you, LET ME UNSUBSCRIBE!

I stayed at Econolodge in Salt Lake City in March 2018 and they double charged me. The staff has given me the runaround for five months and my last experience was with a very belligerant clerk that stated that they were refusing to pay me back the double charge portion. Corporate headquarters is also attempting to dismiss me and claiming that the receipt that Econolodge gave me that has the word "adjustment" to Credit Card on it when they made me pay again in cash constitutes actual payment to my account. My bank records clearly show no refund was ever made. Corporate Choice Hotels was also asked to email my bank and simply state that their so-called "receipt" means "refund" and then the bank would take care of it all through their fraud department. Corporate Choice Hotels, parent company of Econolodge, will not do such a simple thing via their email to me and want to redirect me back to the clerks that, in my opinion, stole the money. I also have the manager who double charged me on a three way conference call with my Bank's fraud department a couple of months later where the manager admits on a recorded line that the refund was never made back to my back. Corporate after being told this, has done absolutely nothing to refund my money. This is my experience with Choice Hotels and Econolodge and how I feel about the matter.

I cannot give a 0, Or else I would. They give offers of stay nights get one free. When it's off points system. You get 6,000 points to use on a stay which you cannot book free a free stay anywhere with those little of points. Lowest points to book is 25,000. Of course this was not told to me when I booked stays for this promotion. I spent from 10am to 3pm on phone to them today. Talked to over 24 different people with them finally tired of me and told me to just to call actual hotels and complain.
Do not support any choice hotels.

I booked a concert in Tinley Park. The concert got cancelled and never in a million years would I ever fo to Tinley Park if it wasnt for the concert. So I asked choice hotels to switch hotels to a different city Id actually like to visit even if it meant it was more expensive. I knew a refund was far fetched so I just asked to switch. They declined. Ill definitel check reviews before booking through any hotel chain. Theres a reason they have 1.5 Stars

I stayed at the Comfort Inn@ 55 Stern Drive, Seaman, OH, *******, US on July 21,2018. After returning to the room after a concert, it was evident that the air conditioner wasn't working. I called the front desk and a gentlemen came to the door a few minutes later to inspect the AC. He looked at me at said, "Well, it's blowing." Yes, it was blowing, however it wasn't blowing cold air. He said that usually he would move us to another room, but it was fully booked. He offered a fan and said we could open the windows, but if it rained we had to shut the windows so the carpet wouldn't get wet. He then offered to take the pet fee charge $15 off our bill. I told him that I didn't believe that was sufficient. He stated that the best he could do was take $25 off. I mean seriously? It was the end of July and there wasn't any AC. It was cooler outside than in the room. Our bill was slid under the door the next day. We were charged $69 for a room with no AC. I went to the front desk to further complain to Cindy the assistant manager. Turns out that the man working the night before was actually the owner of the hotel. Cindy stated that $69 was a substantial discount on a room that was $94. Seriously? There was no AC. I didn't receive a link to submit a survey (big surprise) so this is the only way I could review this hotel. Customer service was the worst.

If I could give a zero I would. I booked using Expedia and got notified of a $60 price cut. Expedia and I called the hotel as a three way to allow me to cancel and re-book in real time with hotel on the phone. Mike, the lead clerk in front desk, refused. Expedia then asked to speak to General Manager but Mike said the General Manager would say NO!. Now, I am going to this hotel tomorrow knowing that I am overpaying by $60. Think I am going to enjoy myself now. NO. I WILL NEVER STAY AT ANOTHER CHOICE HOTEL AGAIN!

I then called Choice Hotel Corporate office to give them a chance to rectify before sending out a bad review. They stated each hotel can do what they want. Moral to this review is never stay at a Choice Hotel again.

My husband and I had the worst experience at the Econo Lodge Hotel Paw Paw, MI this last weekend. We arrived at the Econo Lodge late after a long day with family and provided our pre-paid reservation information. At first the person at the desk just indicated we didn't have a reservation. After showing him the documents confirming our reservation, he conceded that we had a reservation but he had cancelled it. He informed us that he had the right to refuse anyone a room at his discretion. After checking with all the other hotels in Paw Paw, it became clear that rooms were in high demand that night and no rooms were available. The person at the counter explained that we had made our pre-paid reservations with an online travel company and that Econo Lodge is paid significantly less for those reservations than ones that the Econo Lodge makes directly with customers. Apparently it is their policy to cancel online reservations if they can resell the room directly to another customer at a higher rate.
If you ever get stuck with a reservation to the Econo Lodge Paw Paw, MI, I strongly recommend you rearrange your travel schedule to check in as early as possible to see if you still have a room. Always have a back-up reservation with a reputable hotel or you will likely end up like my husband and I - a long way from home in the middle of the night with no place to stay.

I cancelled my reservation in Greenville, SC within 30 minutes of booking it. I received a cancellation confirmation number and an email acknowledging the cancellation. They still deducted the money out of my account ahs have refused to return it for 6 weeks. It took 4 phone calls and 4 emails for this company to even acknowledge that they were wrong. They initially tried to give me "points" instead of the money the took from me. I still have not heard from the last email I sent almost a week ago. This company is very difficult to deal with.

Booked our wedding and reception with their Belmont, WI establishment. Booked the venue back in early March 2017 and put down a substantial deposit. When went back in early January 2018 to go over decorations and put another payment down, we were told that our August 11,2018 date would have to be moved to a new date or moved to a new venue completely because corporate office decided to put in new air conditioning units for that date and following weekend (meaning another couple had to move their wedding also). We received no letters or emails explaining why the change and when sent personal letters (3) and numerous emails, got no response. Since moving the date, we have lost a few attendants and many guests because of prior weddings and commitments. Now we lost our photographer and photo booth. And still nothing from the corporate office, not even an apology or a reason for screwing us over. We signed a contract back in March 2017, and would have lost it if we cancelled. How is it that Choice Hotels can break a signed contract and have no repercussions. It seems we the customer are ones that get screwed and they could care less. Never will I stay in a Choice Hotel after this fiasco. Like I said their corporate office is run by a bunch of cowards who didn't have dignancy to at least make an effort to explain what happened and apologize.

We booked a room after looking for multi days that would fit my family of 7 we made the 5 hr drive to the first day of our vacation. Enjoyed the hiking and climbing and then went to check in that night, we then are told no sir we can not offer a room for 7 this is not the first time choice hotels have done this, being my family was exhausted from all the hiking and climbing from the last several hrs I had no choice but to spend some of our extra money on another room just so we could all get some rest. When I attempted to contact the company on this they refused to reconcile the issue.

You put dates in and submit to conformation and all the sudden your dates change to the day you're on. If not paying attention you end up paying for a room that no one used and are forced to pay a second time as you're 100's of miles from home. The hotel says contact them, they say contact the hotel. Meanwhile you are rerouted from person to person who are friendly but steadfast in either "its not my department" or " Call the owner of the hotel". You type in corporate contact info and low and behold Choice is listed. I will eat the money I am out but I will be a monkey's uncle if they think I am paying a second time. Thanks Choice and quality Inn in Pensacola for a lesson earned.

QUALITY INN AT 9373 CORTEZ BLVD., WEEKI WACHEE, FL.

No ELEVATOR to second floor. Bathroom sink and counter outside of bathroom. When you open the bathroom door it barely clears the toilet, so you either have to literally stand in the tub or squeeze between the tub and toilet to close the bathroom door. No space to get undressed or dressed.

First morning went to eat breakfast and the front desk lady was talking to the hostess. Got the last small spoon full of eggs and the sausage was COLD. Hostess never checked the breakfast area for the 20 minutes that I was there. No food so some quests left. Trash bins overflowing.

Hotel's computer doesn't work. Lady at front desk said that it had to be my fault because it wasn't theirs even though I kept getting a "Secure Connection Failure" message. Asked her to try and print my baseball tickets for that day, she just laughed, said good luck and walked away. Luckily I had printed my receipt at home and was able to get the tickets at the actual ballpark. Missed the first inning of the ballgame.

Got to our hotel at 8:30 pm that night only to find that we had a bathroom sink full of ants - not just a few but hundreds. They had crawled all over our toothbrushes, toiletries, got in my makeup and traveling case. We washed as many as we could down the sink. The next morning we still had ants and when my husband was shaving a cockroach ran behind the sink. Then while he was showering a cockroach ran up the wall of the shower.

So my husband went down to the front desk to tell them about the ant and cockroach problem and requested to talk to the manager. Were told that the manger was not available until Monday morning. They never apologized or offered us another room. My husband insisted on talking to the manager NOW and the front desk lady told my husband to get out of the lobby or she was going to call the POLICE.

When my husband got back to our room we called Quality Inn Customer Service and filed a complaint. Were told they would immediately talk to upper management and call us back. DIDN'T HAPPEN. Sunday morning we called Customer Service again to check on complaint, once again told that someone would call us back immediately. DIDN'T HAPPEN.

Tried to find another hotel to move to but between MLB Baseball Spring Training and College Spring Break most of the hotels were booked or the rooms were $300 a night or more. Decided to stay where we were because Quality Inn already had our credit card information and we were afraid that if we left they wouldn't give us a refund.

HOUSEKEEPING IS HORRIBLE!

Never emptied food items in the refrigerator from the previous guest, at least 1/2" dust on top of the coffee maker, something all over the sheets (I don't even want to think what that might have been), water melted in ice bucket overnight - never emptied it or replace the plastic bag. Glob of toothpaste still in sink when we returned that night. They would make the beds, empty the trash and replace the towels if you were lucky. Also we were there for 7 nights and the maid told me that they only change the sheets when the quest checks out and not during your stay.

This hotel allowed pets. On the second day that we were there, someone spilled dry dog food all over the steps to the second floor and no one ever cleaned it up. Steps to second floor and walk ways in front of rooms were fifthly. There was a blue recycle bin under the stairway for the 8 days that we were there any never emptied. SMELLED REALLY BAD TO.

Manger who we found out is also the owner never called us on Monday as promised. HE DOESN'T CARE ABOUT HIS GUESTS. Also found out that the lady at the front desk that talked to my husband about the ants and talked to me about the computer is the Manager/Owner's girlfriend. (Figures)

In all of my life any time my husband and I have gone on vacation we have never been treated like this. What was suppose to be an enjoyable vacation from our son as a Christmas present turned out to be a nightmare from HELL.

I DON'T KNOW HOW THIS HOTEL COULD HAVE THE STAR RATING THAT IT DOES. EVEN THOUGH THIS HOTEL HAS A REASONABLE RATE - STAY AWAY - SPEND A LITTLE MORE MONEY AND GET A BETTER QUALITY HOTEL. BECAUSE THIS ONE IS HORRIBLE!

They have the worst policies ever, customer service people don't know what they are talking about. They give wrong information to the guests. And they do not give any points to a friends and family or employee discount even though you are a choice members. And I think that's one of the worst policy they have. Employees who sign up guests every single day, they don't get a single points if they stay in other hotels. That is ridiculous.

So... I do a ton of traveling across the USA, and obviously, I have stayed in several hotels. One of my favorite places to stay is Comfort Suites. This hotel is one of many hotels under "choice hotels" brand. The 1st time that I ever checked in, at the front desk of this hotel, I was made aware, by the front desk clerk about choice hotels rewards program. This program allows you to sign up for a FREE online account, make hotel reservations online, and earn points on your hotel stay. I signed up online, and immediately racked up 76,000 points in less than 1 year. Choice reward points can be redeemed on getting gift cards, transfered to airline flights, hotel/resort stays and more. To make a long story short, I decided to redeem my points for a New Year's vacation that I took in New Orleans. I booked my room online, about 3 months in advance of my vacation. I paid for my 4 day/3night stay WITH POINTS! Anyone can tell you how expensive hotels can be in New Orleans, especially in the French Quarter. I am so pleased with choosing to stay with Choice Hotels...

I booked 14 rooms and a meeting room for 4 nights. I submitted everything to get my points and choice hotels agreed that I had done so. I have spent about 10 hours trying to get my points with them always agreeing that there was a mistake and they would expedite my complaint. I was told twice I would be called... The hotel itself was great but I sure would not trust the promise of points. They have no idea what they are doing and I was quoted different rules at different times but they always said I would be getting my points.